Windows 8 and 8.1 Forums

Kernel event 41

  1. #1


    Posts : 9
    Windows 8

    Kernel event 41


    Starting a week ago, my PC began crashing due to a Kernel_Data_Inpage_Error.

    This occurs at seemingly random times (i.e. not when it wakes up from sleep, etc.) and try as I might, I have not been able to successfully troubleshoot the issue.

    I attached the data retrieved from the SF Diagnostic Tool. Please let me know if you need any additional information.

    I greatly appreciate any help!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The reports aren't complete. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).
    Then zip it up and upload it with your next post.

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
    Processor may be overclocked!
    Expected Frequency: 1900
    Actual Frequency: 2395
    Overclock Ratio: 1.26053
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NETwNe64.sys Tue Dec 6 12:48:39 2011 (4EDE5577)
    Intelฎ Wireless WiFi Link Adapter driver
    http://www.carrona.org/drivers/driver.php?id=NETwNe64.sys

    STOP 0x7A errors ( BSOD Index ) are mostly hardware. If stopping the overclock doesn't fix it, then please run these free hardware diagnostics: Hardware Diagnostics Let us know the results and we can move on from there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Sep 14 17:27:43.704 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091413-35000-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 16:50:51.498
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+23b80 )
    BugCheck 7A, {fffff6fb40000160, ffffffffc000000e, 7ce64880, fffff6800002c000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: fffff6fb40000160, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 000000007ce64880, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff6800002c000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000000e
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x7a_c000000e_win32k+23b80
    CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2395
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2395
    Overclock Ratio:      1.26053
     
      BIOS Version                  GDET37WW (1.07 )
      BIOS Release Date             11/09/2012
      Manufacturer                  LENOVO
      Product Name                  3347CTO
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Sep 14 00:36:26.032 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091413-64265-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 13:34:27.826
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+307a7 )
    BugCheck 7A, {fffff6fc80823070, ffffffffc000000e, f596880, fffff9010460e008}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: fffff6fc80823070, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 000000000f596880, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff9010460e008, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000000e
    PROCESS_NAME:  SynTPEnh.exe
    FAILURE_BUCKET_ID: 0x7a_c000000e_win32k+307a7
    CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2395
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2395
    Overclock Ratio:      1.26053
     
      BIOS Version                  GDET37WW (1.07 )
      BIOS Release Date             11/09/2012
      Manufacturer                  LENOVO
      Product Name                  3347CTO
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Sep 14 17:27:43.704 2013 (UTC - 4:00)**************************
    NETwNe64.sys                Tue Dec  6 12:48:39 2011 (4EDE5577)
    truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    Tppwr64v.sys                Wed Jun 27 08:17:43 2012 (4FEAF9E7)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
    SymIMv.sys                  Fri Jul 20 22:05:47 2012 (500A0E7B)
    SPUVCbv_x64.sys             Fri Jul 20 22:54:29 2012 (500A19E5)
    Apsx64.sys                  Sat Jul 21 03:30:07 2012 (500A5A7F)
    iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    RtsP2Stor.sys               Wed Aug  8 05:55:36 2012 (50223798)
    ApsHM64.sys                 Fri Aug 10 22:24:57 2012 (5025C279)
    SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
    Smb_driver_Intel.sys        Fri Aug 24 19:22:13 2012 (50380CA5)
    usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
    XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    ibmpmdrv.sys                Thu Nov 15 23:32:35 2012 (50A5C1E3)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
    SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
    npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
    ccSetx64.sys                Thu Mar 21 23:02:33 2013 (514BC9C9)
    RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
    SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
    SynTP.sys                   Wed Apr 17 23:55:17 2013 (516F6EA5)
    SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
    SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
    VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
    VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
    AntiLog64.sys               Wed Jul 24 04:18:33 2013 (51EF8DD9)
    KeyCrypt64.sys              Wed Jul 24 04:24:34 2013 (51EF8F42)
    IDSvia64.sys                Thu Jul 25 20:11:40 2013 (51F1BEBC)
    EraserUtilRebootDrv.sys     Wed Aug 21 17:36:34 2013 (521532E2)
    eeCtrl64.sys                Wed Aug 21 17:36:34 2013 (521532E2)
    EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
    BHDrvx64.sys                Mon Aug 26 20:23:41 2013 (521BF18D)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Sep 14 00:36:26.032 2013 (UTC - 4:00)**************************
    AntiLog64.sys               Tue Mar  5 05:46:40 2013 (5135CD10)
    KeyCrypt64.sys              Thu Mar  7 10:40:59 2013 (5138B50B)
    
    http://www.carrona.org/drivers/driver.php?id=NETwNe64.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=SymIMv.sys
    http://www.carrona.org/drivers/driver.php?id=SPUVCbv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=AntiLog64.sys
    http://www.carrona.org/drivers/driver.php?id=KeyCrypt64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=AntiLog64.sys
    http://www.carrona.org/drivers/driver.php?id=KeyCrypt64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8


    Thank you for your help.

    I've attached what I think is a complete report. Please let me know if it isn't.

    Interesting about the overclocking. This is not intentional. The computer isn't a home build, and I've never adjusted settings to overclock. How would you recommend I go about stopping it?

    Thank you again for your help. I greatly appreciate it.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm not real up to date on overclocking techniques. I'd suspect that it's something set in your UEFI - and that it would be some sort of Turbo/SpeedBoost/etc settings. But beyond that I'd suggest posting over in the hardware forums.

    On occasion, the mod's will return your post to this forum - and in that case we'll have to discuss options at other forums.

    The additional reports don't show anything unusual - with the exception of numerous Live Kernel Events (which I suspect are from the overclocking). Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    I'll use this report to see if I can see any patterns in the Live Kernel Events that may help us out.
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8


    Thanks again.

    I will do some looking into online to see if I can fix the overclocking.

    In the meantime, I have attached the event viewer file you requested.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I see repeated disk errors in the Admin Event Log.
    Try:
    1)
    CHKDSK /R /F:
    Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
    FWIW - I know that the /F is supposed to be redundant, but I prefer to have it run anyway.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.
    2) Please run hard drive diagnostics on ALL of your hard drive(s): Hard Drive Diagnostic Procedure
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8


    Thank you!

    I will run the recommended diagnostics as well as investigate further on how to stop the overclocking. I will post back with any errors.

    I appreciate the help.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8


    So my progress with this problem seems to be going in the opposite direction.

    I have tried to stop the overclocking, but don't know if I was successful. And the diagnostics I've run so far on the hard drive seem unexciting.

    Nevertheless, my situation has gotten worse with the crashes occurring more frequently. Also, while the error is still a Kernel 41 error, the bugcheck code has changed on the last two crashes from 122 to 89 and 159 respectively.

    I didn't know if this new information could be of help. I've attached a newly created report.

    Thank you for any assistance!
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'll try to find a Lenovo to look at at work today - maybe I can find the overclocking section.

    I'll post back this afternoon (Eastern Time in the US).
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Looked at 3 laptops and a desktop.
    Only the desktop had anything - that was the Intel SpeedStep technology under the CPU section.
      My System SpecsSystem Spec

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