BSOD: DRIVER_POWER_STATE_FAILURE help please

aj84 · Sep 21, 2013

Hi all,

Driving me up the wall this ! As new Sony Vaio Pro 13 laptop which originally came with W8 - I then clean installed W8 Pro as I had a licence already and now have upgraded to 8.1 Pro (MSDN)

Problem is, while everything was fine in W8 Pro, in 8.1 I can't sleep (lid closed) or shutdown but restart is fine.
Soon as I close the lid or shutdown, it feels like it's hung, power light remains on and eventually turns off.

Digging further, it seems a BSOD has occured every time this has happened : DRIVER_POWER_STATE_FAILURE
Using bluescreenview, it states the DRIVER_POWER_STATE_FAILURE 0x000009F with ntoskrnl.exe and then the address for that.

Unsure what is actually causing it though as there is nothing major on this laptop as of yet.

In terms of drivers, I've tried graphics and wireless to grab the latest copies from Nvidia and Intel and also installed latest intel chipset drivers.
Nothing outstanding in terms of driver installs either.

Please find attached the mandatory log files via sf diag. Hopefully someone here can bottle it down to something I've done!

Cheers

aj84 · Sep 22, 2013

Sorry to push this but I'm sure there is more damage going on with it not shutting down each time than good so would appreciate if someone can help out with the logs.
I may just bite the bullet and format tomorrow again but this time test @ each driver installation providing it lets it get that far

usasma · Sep 23, 2013

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Only 1 Windows Update installed. Most systems have 26 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

NETwbw02 is blamed in each of the memory dumps. It's related to your Intel DualBand Wireless drivers. Please download and install the latest Win8.1 drivers available for this device.

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Processor may be overclocked!
Expected Frequency: 1800
Actual Frequency: 2394
Overclock Ratio: 1.33

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WDKMD.sys Wed Mar 9 18:43:12 2011 (4D781090)
Intel WiDi KMD (Wireless Display)
http://www.carrona.org/drivers/driver.php?id=WDKMD.sys

WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0)
CACE Technologies WinPcap Packet Driver
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys

semav6thermal64ro.sys Wed Dec 28 15:17:03 2011 (4EFB793F)
Sony Sema Thermal Input driver
semav6thermal64ro.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Sep 20 17:50:01.203 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092013-3718-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:05:49.924[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00000f8c840, ffffd0002085b960, ffffe000125ddc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00000f8c840, Physical Device Object of the stack
Arg3: ffffd0002085b960, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe000125ddc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_NETwbw02_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]2394[/B]
 
Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      [color=red]1.33[/color]
 
  BIOS Version                  R1021V7
  BIOS Release Date             08/08/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVP1321C5E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 20 17:11:02.279 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092013-3109-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:08:49.997[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00000320880, fffff80400e92960, ffffe00000f8c740}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00000320880, Physical Device Object of the stack
Arg3: fffff80400e92960, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe00000f8c740, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_NETwbw02_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]2394[/B]
 
Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      [color=red]1.33[/color]
 
  BIOS Version                  R1021V7
  BIOS Release Date             08/08/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVP1321C5E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 20 15:53:47.767 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092013-4312-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:17:59.488[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00000f92760, fffff80139bdd960, ffffe0000f5a43b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00000f92760, Physical Device Object of the stack
Arg3: fffff80139bdd960, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe0000f5a43b0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_NETwbw02_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]2394[/B]
 
Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      [color=red]1.33[/color]
 
  BIOS Version                  R1021V7
  BIOS Release Date             08/08/2013
  Manufacturer                  Sony Corporation
  Product Name                  SVP1321C5E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Sep 20 17:50:01.203 2013 (UTC - 4:00)**************************
[COLOR=RED][B]WDKMD.sys                   Wed Mar  9 18:43:12 2011 (4D781090)[/B][/COLOR]
[COLOR=RED][B]WPRO_41_2001.sys            Mon Nov  7 16:04:48 2011 (4EB847F0)[/B][/COLOR]
[COLOR=RED][B]semav6thermal64ro.sys       Wed Dec 28 15:17:03 2011 (4EFB793F)[/B][/COLOR]
SFEP.sys                    Mon Jun 18 04:11:46 2012 (4FDEE2C2)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
imsevent.sys                Tue Jan  8 14:33:33 2013 (50EC748D)
ikbevent.sys                Tue Jan  8 14:34:06 2013 (50EC74AE)
IntelPcc.sys                Wed Feb 13 19:50:23 2013 (511C34CF)
usb3Hub.sys                 Mon Feb 18 05:51:17 2013 (512207A5)
TeeDriverx64.sys            Mon Feb 25 15:25:04 2013 (512BC8A0)
SynTP.sys                   Tue Mar  5 07:38:40 2013 (5135E750)
Smb_driver_Intel.sys        Tue Mar  5 07:40:24 2013 (5135E7B8)
hiber_iaStorA.sys           Mon Mar 18 19:36:36 2013 (5147A504)
iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
btmhsf.sys                  Tue Apr 23 07:29:18 2013 (5176708E)
RTKVHD64.sys                Tue Apr 30 09:07:13 2013 (517FC201)
ibtusb.sys                  Wed May 29 13:41:28 2013 (51A63DC8)
HWiNFO64A.SYS               Sun Aug 18 13:21:57 2013 (521102B5)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
NETwbw02.sys                Mon Aug 26 17:10:57 2013 (521BC461)
VBoxNetAdp.sys              Fri Sep  6 08:25:36 2013 (5229C9C0)
VBoxNetFlt.sys              Fri Sep  6 08:25:36 2013 (5229C9C0)
VBoxUSBMon.sys              Fri Sep  6 08:25:36 2013 (5229C9C0)
VBoxDrv.sys                 Fri Sep  6 08:26:49 2013 (5229CA09)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 20 17:11:02.279 2013 (UTC - 4:00)**************************
igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
[/font]

http://www.carrona.org/drivers/driver.php?id=WDKMD.sys
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
semav6thermal64ro.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SFEP.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
IntelPcc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
NETwbw02.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

aj84 · Sep 24, 2013

Thanks usasma
Apologies for the bump earlier - it was a mixture of a lot of frustration and annoyance
I did finally get to the bottom of it minutes before your reply - It was not actually Windows 8.1 or the drivers causing it but Virtualbox causing the issue.
I decided to start again, this time shutting down the machine each time a driver was installed - obviously very tedious with 25 or so drivers to install from Sony but they all worked fine. I then got to Virtualbox which was the only non-hardware driver installed (along with the virtual machine app itself)....shut it down and bang - bsod.

Uninstalled it, no issues.
Reformatted once more without virtual box and it's running extremely well.

I can only guess it is the USB and/or network adaptor it installs

Now in terms of answering your questions:
Windows Update - at the time, I only had the ones installed available. Office 2013 got a few more in later but for Windows, even currently, I only had about 4 to install under 8.1

Intel WiDi, it has not allowed me to install the latest but was happy with the Sony driver - will look into this

Overclocking - interesting as it is not overclocked. I can only assume the Sony settings are doing it without me knowing?
It's a 4th generation Haswell Machine (Sony vaio Pro 13 i7)

Once again, thank you for your response - appreciate you probably have a day-job too!

On another note, is gathering BSOD analysis difficult/ie: something I can do too?

usasma · Sep 24, 2013

No need to apologize for the bump - but it actually hurt you in getting a response.
I answer posts in the forum in reverse chronological order - so the oldest one's get my attention first. The forum sorts them by the last post date - so yours was slotted in the 1 day old section when it was actually 2 days old (when I finally got to it).

I work as a PC Tech during the day.

I've had my suspicions about Virtual Box and Win8 - but haven't seen anything concrete until now. We'd have gotten to it eventually, but I'm glad that you found it sooner rather than later!

The foundations of BSOD analysis is fairly simple:

Just FYI - here's how I do BSOD analysis':
- first I rule out 3rd party drivers (over 90% of BSOD's are due to this)
- then I rule out hardware (less than 10% of BSOD's are due to this)
- then I look at Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

But the nitty gritty details get a bit complicated and require a lot of experience - but there just aren't that many people who do it.
Here's a link to get you started: BSOD

Most of the problems are that we don't get a lot of feedback - so figuring out a problem can take a long, long time. For example, I've been noticing Virtual Box drivers appearing in BSOD's since around the time that Win8 came out - yet yours is the first confirmation that Virtual Box was the actual cause of a problem. Now we have to consider if your experience is an isolated problem - or if it's the "tip of the iceberg". What this means to me is that I'll be looking for Virtual Box in dumps from now on - and will suggest uninstalling it (especially when I see network problems).

If possible, could you please generate another set of the BSOD reports - so I'd have a set of "before" and "after" reports on Win8.1?
Still very little info on it out in the wild, so I'm trying to build a driver listing for it (and I'm having troubles with VM's on my system). Thanks in advance!

EDIT: About the overclock - I suspect it's an auto-overclock type thing in your UEFI. Something like Turbo/SpeedStep/etc Your's is the 2nd one I've run into today (and it's only 7:35am here) - the other was a Lenovo. Gonna have to look into changing my canned speech about that!

aj84 · Sep 24, 2013

Will give the the BSOD link a read at the gym tonight - best bit of cardio material I've seen in a while :- )

In terms of before/after reports, the only issue there is I rebuilt the laptop from scratch without VirtualBox so unsure whether you would get anything from the report tool ? Obviously the rebuild was after the confirmation that it was that (ie: install = BSOD, uninstall = fine install = BSOD uninstall= fine)

The overclock - very possible - You do tend to notice a jump in speed via HWinfo - a lot more than I have in my previous machines. Unfortunately, the BIOS Sony embed are less than helpful to the point it's only really good for boot order and turning on/off virtualisation

aj84 · Sep 27, 2013

Just an update - VMWare 10 is fine on 8.1

BSOD: DRIVER_POWER_STATE_FAILURE help please

aj84

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usasma

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usasma

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