BSOD after wake up from Sleep (+ black screen on lid open)

himi420 · Sep 16, 2013

Hello,
I thought I already had my portion of "luck" with Win 8.1 but it's not over yet.
My other two threads:
http://www.eightforums.com/installa...1-rtm-installation-fails-dell-xps-1340-a.html (Solved)
http://www.eightforums.com/drivers-...t-bt-working-windows-8-1-dell-xps-1340-a.html

Second one still not solved, I can't seem to find correct drivers or way to get both BT + Wifi working.

And now I found another problem. When I close lid of my laptop and open it again the screen is black. Nothing helps to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.

So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.

In minidump I see athwnx.sys and ntoskrnl.exe reported.
athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version 3.0.1.155, dated 03/05/2013.

Attached is required info created by SF Diagnostic Tool.

I hope somebody will be able to help me resolve this.

usasma · Sep 17, 2013

Where did you get your 8.1 from? If not from a legitimate Microsoft source, you may have a "remarked" version that really isn't legitimate. If that's the case, we may not even be able to fix it.

Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

1 Windows Update installed. Most 8.1 systems have 26. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

D: drive only has less than 1% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

As you have noticed, the memory dumps blame athwnx.sys. This appears to be the most recent version, so a couple of possibilities exist:
- the current version could be corrupted (to test this - remove the wireless and test while on a wired connection) If so, download a fresh copy, uninstall the current version and then install the fresh version.
- the current version may not be to blame (run Driver Verifier according to these instructions: http;//www.carrona.org/verifier.html )
- the current version may not be compatible w/Win8.1 (it was released before 8.1 RTM was released to the OEM's)

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nvsmu.sys Fri Apr 24 23:07:14 2009 (49F27E62)
nVidia nForce System Management Controller (nVidia nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys

nvstor64.sys Wed Apr 29 21:57:30 2009 (49F9058A)
nVidia Storage Driver (nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys

nvmf6264.sys Thu Apr 30 15:45:59 2009 (49F9FFF7)
nVidia nForce network driver
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys

rimspx64.sys Thu Jun 25 03:13:43 2009 (4A4323A7)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rimspx64.sys

rixdpx64.sys Thu Jun 25 03:38:50 2009 (4A43298A)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys

rimmpx64.sys Thu Jun 25 04:04:18 2009 (4A432F82)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys

nvBridge.kmd Sat Jul 4 15:46:26 2009 (4A4FB192)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

SynTP.sys Mon Aug 24 13:37:05 2009 (4A92CFC1)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

itecir.sys Tue Jul 13 05:50:47 2010 (4C3C36F7)
ITE Consumer IR Driver - EC CIR (PMC) - ITE Tech
http://www.carrona.org/drivers/driver.php?id=itecir.sys

nvraid.sys Mon Sep 12 20:01:54 2011 (4E6E9D72)
nVidia nForce RAID Driver
http://www.carrona.org/drivers/driver.php?id=nvraid.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Sep 16 08:49:18.673 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091613-16953-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:06:12.440[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
Probably caused by :[B]athwnx.sys ( athwnx+f540e )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_NULL_IP_athwnx+f540e[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 16 08:28:52.674 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091613-20375-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:04:02.440[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
*** WARNING: Unable to verify timestamp for nvmf6264.sys
*** ERROR: Module load completed but symbols could not be loaded for nvmf6264.sys
Probably caused by :[B]athwnx.sys ( athwnx+f540e )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_NULL_IP_athwnx+f540e[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 16 07:59:41.703 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091613-24125-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 1:06:50.469[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
Probably caused by :[B]athwnx.sys ( athwnx+f540e )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_NULL_IP_athwnx+f540e[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Sep 16 08:49:18.673 2013 (UTC - 4:00)**************************
[COLOR=RED][B]nvsmu.sys                   Fri Apr 24 23:07:14 2009 (49F27E62)[/B][/COLOR]
[COLOR=RED][B]nvstor64.sys                Wed Apr 29 21:57:30 2009 (49F9058A)[/B][/COLOR]
[COLOR=RED][B]nvmf6264.sys                Thu Apr 30 15:45:59 2009 (49F9FFF7)[/B][/COLOR]
[COLOR=RED][B]rimspx64.sys                Thu Jun 25 03:13:43 2009 (4A4323A7)[/B][/COLOR]
[COLOR=RED][B]rixdpx64.sys                Thu Jun 25 03:38:50 2009 (4A43298A)[/B][/COLOR]
[COLOR=RED][B]rimmpx64.sys                Thu Jun 25 04:04:18 2009 (4A432F82)[/B][/COLOR]
[COLOR=RED][B]nvBridge.kmd                Sat Jul  4 15:46:26 2009 (4A4FB192)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Mon Aug 24 13:37:05 2009 (4A92CFC1)[/B][/COLOR]
[COLOR=RED][B]itecir.sys                  Tue Jul 13 05:50:47 2010 (4C3C36F7)[/B][/COLOR]
[COLOR=RED][B]nvraid.sys                  Mon Sep 12 20:01:54 2011 (4E6E9D72)[/B][/COLOR]
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
nvlddmkm.sys                Sat Jun 22 15:11:15 2013 (51C5F6D3)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 16 08:28:52.674 2013 (UTC - 4:00)**************************
nvsmu.sys                   Mon Jun 29 03:36:37 2009 (4A486F05)
nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
[/font]

himi420 · Sep 20, 2013

Thanks a lot for the analysis!

I got Win 8.1 from MS Technet, being Technet subscriber, so it's clean and legit.

The laptop has the latest BIOS available. I checked this even before the very first installation of Win 8.1. There is no newer version from DELL.

I don't think the drive space could be the problem. Because what I did is I took another, 120GB single partition drive, and installed Win 8.1 on that. And I was getting the same errors.

nVidia graphic drivers - at the time I was installing it there was no WHQL driver for my card and Win 8.1 x64, only beta. But I also tried the beta version. There were several problems:
- mouse pointer was not visible though it worked (could see highlights when hovering over some areas - e.g. icons in task bar)
- system was lagging (froze for a few seconds now and then, quite often)
- was getting more BSOD

When I checked now on nVidia website there is a WHQL new driver 327.23, so I will definitely try this one.
Btw currently I am running on drivers from 2009 and it works ok, apart from close lid issue

Another problem I have is that sometimes when I select "Shut down" it restarts instead. Not sure why.

And finally regarding wifi/bt driver (athwnx.sys). Strange thing is that BT actually works with the latest driver from Atheros but not Wifi. I also posted on Dell Community forums and got reply that there might be a new driver released when Win 8.1 gets to the public. So fingers crossed.

usasma · Sep 20, 2013

Don't forget the Windows Updates. We see very few issues with Windows drivers because we always ensure that Windows Updates are up to date.

Harto · Sep 20, 2013

I had (have!) similar issue with black screen after closing lid. The task bar is still present, but systray and desktop icons are not.
I can regain control by swiping in from right, selecting devices / second screen / PC screen only.
I haven't yet worked out how to stop it from happening in the first place though. Any help on that front would be appreciated.

usasma · Sep 21, 2013

Harto - please start your own topic so that your problem can get the individual attention that it deserves

Please provide this information (even though you're not reporting BSOD's) so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

himi420 · Sep 23, 2013

Updated graphic card drivers to above mentioned WHQL 327.23 and I cannot see the problem I had with beta drivers. I can see the mouse pointer and system does not lag at all. Strangely enough only drivers for GeForce 9400M G were updated by driver installation, not case for GeForce G210M. Not sure why.

Anyway, the problem with black screen after close/open lid and BSOD after returning from sleep remains the same.

All available Windows Updates installed.

I believe I am not the only one awaiting Dell Wireless 1515 drivers for Win 8.1 ..

usasma · Sep 24, 2013

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Maybe this'll give us a clue as to what's happening here.

himi420 · Sep 24, 2013

I was trying to get the latest drivers installed for both cards (my laptop has GeForce G210M + GeForce 9400M G), so you will see a lot of events in the log because of that.

I do not understand one thing: When I download the latest nVidia drivers v327.23 from their website, selecting G210M, the only driver updated after installation is for 9400M G not for G210M.
G210M currently runs ok with older driver - the latest from DELL website. I was thinking to make modded inf file and try to install it.

Anyway I am still getting BSOD after waking up from Sleep and also getting black screen after lid close/open with no way to recover from that other than Sleep or Shut Down with Power button.
I attached the even log you requested and also minidumps collected today. I don't see the Atheros driver being a problem in minidumps any more (I did not touch Wifi/BT drivers at all).

You might also see failed Windows Update - this is for 9400M G driver. It downloads 233MB, tries to install it and then error 80070103, more info from Windows Update log:

nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce 9400M G
Installation date: ‎24/‎09/‎2013 15:31
Installation status: Failed
Error details: Code 80072EE2
Update type: Important
nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware software update released in June, 2013

usasma · Sep 25, 2013

IMO it's the outdated chipset drivers that are causing your issues. I believe that the chipset isn't fully compatible with Win8/8.1 and you would be best served by downgrading to Win7.

That being said, you can run Driver Verifier according to these instructions (to see if it'll provide any more info): Driver Verifier Settings

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nvsmu.sys Fri Apr 24 23:07:14 2009 (49F27E62)
nVidia nForce System Management Controller (nVidia nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys

nvstor64.sys Wed Apr 29 21:57:30 2009 (49F9058A)
nVidia Storage Driver (nForce chipset driver)
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys

nvmf6264.sys Thu Apr 30 15:45:59 2009 (49F9FFF7)
nVidia nForce network driver
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys

rimspx64.sys Thu Jun 25 03:13:43 2009 (4A4323A7)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rimspx64.sys

rixdpx64.sys Thu Jun 25 03:38:50 2009 (4A43298A)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys

rimmpx64.sys Thu Jun 25 04:04:18 2009 (4A432F82)
Ricoh Memory Card Reader driver
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys

nvBridge.kmd Sat Jul 4 15:46:26 2009 (4A4FB192)
nVidia Compatible Vista Kernel Mode Driver (likely belongs to nForce chipset drivers)
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

SynTP.sys Mon Aug 24 13:37:05 2009 (4A92CFC1)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

itecir.sys Tue Jul 13 05:50:47 2010 (4C3C36F7)
ITE Consumer IR Driver - EC CIR (PMC) - ITE Tech
http://www.carrona.org/drivers/driver.php?id=itecir.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Sep 24 10:50:20.955 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-21000-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:28:10.721[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
Probably caused by :[B]athwnx.sys ( athwnx+f540e )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_NULL_IP_athwnx+f540e[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 24 09:34:51.570 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-16515-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:32:05.336[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+ce565 )[/B]
BugCheck [B]3B, {c0000005, fffff80001cce565, ffffd000247ab890, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80001cce565, Address of the instruction which caused the bugcheck
Arg3: ffffd000247ab890, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  nvvsvc.exe
FAILURE_BUCKET_ID: [B]0x3B_nvlddmkm+ce565[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 24 09:01:39.680 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092413-28234-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 1:38:08.540[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
Probably caused by :[B]athwnx.sys ( athwnx+f540e )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  explorer.exe
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_NULL_IP_athwnx+f540e[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Sep 24 10:50:20.955 2013 (UTC - 4:00)**************************
[COLOR=RED][B]nvsmu.sys                   Fri Apr 24 23:07:14 2009 (49F27E62)[/B][/COLOR]
[COLOR=RED][B]nvstor64.sys                Wed Apr 29 21:57:30 2009 (49F9058A)[/B][/COLOR]
[COLOR=RED][B]nvmf6264.sys                Thu Apr 30 15:45:59 2009 (49F9FFF7)[/B][/COLOR]
[COLOR=RED][B]rimspx64.sys                Thu Jun 25 03:13:43 2009 (4A4323A7)[/B][/COLOR]
[COLOR=RED][B]rixdpx64.sys                Thu Jun 25 03:38:50 2009 (4A43298A)[/B][/COLOR]
[COLOR=RED][B]rimmpx64.sys                Thu Jun 25 04:04:18 2009 (4A432F82)[/B][/COLOR]
[COLOR=RED][B]nvBridge.kmd                Sat Jul  4 15:46:26 2009 (4A4FB192)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Mon Aug 24 13:37:05 2009 (4A92CFC1)[/B][/COLOR]
[COLOR=RED][B]itecir.sys                  Tue Jul 13 05:50:47 2010 (4C3C36F7)[/B][/COLOR]
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 24 09:34:51.570 2013 (UTC - 4:00)**************************
nvlddmkm.sys                Sat Jul  4 16:43:34 2009 (4A4FBEF6)
[/font]

http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=itecir.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

himi420 · Sep 25, 2013

Thanks a lot for detailed analysis!

I updated nForce chipset drivers to the latest available from nVidia: 15.56 WHQL 2011.05.02 (for Win 7 x64, no drivers for Win 8.1 yet) and also Synaptics driver from their website. For now I was not able to find any other newer drivers remaining on the list.

So I tried suggested Driver Verifier. Interesting thing happened:
At first I somehow misread the information about selecting only non-Microsoft drivers, so instead I selected all. When I rebooted system did not even start. It crashed to BSOD right after Win logo was shown. And it was rebooting all over again. After 3rd reboot Start up repair started. I chose to reboot again. And the same repeated. Next time in Start up repair I chose System restore. Unfortunately there were no logs at all. Maybe because of the system restore? I should have probably gone to Safe Mode which I did not.

Then I got back to system and read the instructions again. This time I only selected non-Microsoft drivers. System was ok even after reboot. But I know how to get BSOD, put it into sleep and wake up. So then I was able to collect dumps, one mini dump and memory dump (this one has 522MB unpacked, 92MB packed). I added minidump here. If you want me to post the memory.dmp please tell me and I'll upload it to FTP or dropbox.

And as I was typing this message another BSOD, this time Atheros driver athwnx.sys (for Wifi/BT). Unfortunately Driver Verifier was off at that time. But I have minidump so it's added too.

Thanks again for your time and effort, I really appreciate it

usasma · Sep 25, 2013

Both memory dumps blame athwnx.sys and both are Driver Verifier Enabled memory dumps.
Please do not forget to turn Driver Verifier off. To do this, launch verifier.exe and select "Delete existing settings". Click on "Finish" and reboot for the settings to take effect.

Please:
- download a fresh copy of the latest, Win8 compatible drivers for the wireless network card.
- uninstall the current wireless drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

If the BSOD's continue, then it's most likely a hardware/compatibility problem. Try replacing the wireless card to see if that helps. If not, then it's most likely that it's just not Win8 compatible. See the following to note that the chipset drivers were released 2 years BEFORE Win8 came out.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Wed Sep 25 15:47:11.907 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-16937-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:08:07.797[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
Probably caused by :[B]athwnx.sys ( athwnx+2a3ce0 )[/B]
BugCheck [B]D1, {8, 2, 0, fffff80002ceace0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80002ceace0, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]AV_VRF_athwnx+2a3ce0[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 25 15:35:27.957 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-52375-01.dmp]
Windows 8 Kernel Version 9600 MP (2 procs) Free x64
Built by: [B]9600[/B].16384.amd64fre.winblue_rtm.130821-1623
System Uptime:[B]0 days 0:04:21.845[/B]
*** WARNING: Unable to verify timestamp for athwnx.sys
*** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
Probably caused by :[B]athwnx.sys ( athwnx+f540e )[/B]
BugCheck [B]D1, {0, 2, 8, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
FAILURE_BUCKET_ID: [B]AV_VRF_CODE_AV_NULL_IP_athwnx+f540e[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2667[/B]
  BIOS Version                  A15
  BIOS Release Date             04/08/2011
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 1340
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Wed Sep 25 15:47:11.907 2013 (UTC - 4:00)**************************
[COLOR=RED][B]rimspx64.sys                Thu Jun 25 03:13:43 2009 (4A4323A7)[/B][/COLOR]
[COLOR=RED][B]rixdpx64.sys                Thu Jun 25 03:38:50 2009 (4A43298A)[/B][/COLOR]
[COLOR=RED][B]rimmpx64.sys                Thu Jun 25 04:04:18 2009 (4A432F82)[/B][/COLOR]
[COLOR=RED][B]nvBridge.kmd                Sat Jul  4 15:46:26 2009 (4A4FB192)[/B][/COLOR]
[COLOR=RED][B]nvmf6264.sys                Thu Mar  4 20:04:39 2010 (4B9058A7)[/B][/COLOR]
[COLOR=RED][B]nvsmu.sys                   Mon Mar 22 21:29:19 2010 (4BA8196F)[/B][/COLOR]
[COLOR=RED][B]nvstor64.sys                Fri Apr  9 05:22:41 2010 (4BBEF1E1)[/B][/COLOR]
[COLOR=RED][B]itecir.sys                  Tue Jul 13 05:50:47 2010 (4C3C36F7)[/B][/COLOR]
SynTP.sys                   Tue Feb 26 01:02:27 2013 (512C4FF3)
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
[/FONT]

http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=itecir.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

himi420 · Oct 21, 2013

The issue of BSOD after wake up from Sleep seems to be solved now. I believe this is because the issue with Wifi/BT (http://www.eightforums.com/newreply.php?do=postreply&t=31349) is solved now too.

However the blank screen issue remains. But at least I can Sleep/Wake up the laptop and not loosing anything.

usasma · Oct 21, 2013

I've done 3 updates to 8.1
1) My own system (highly customized and added to) - resulted in a black screen error at boot, and a roll-back to Win8. Also broke my Wake from USB - but that may just be coincidence
2) A fairly new Dell touchscreen at work - updated without any problems
3) A brand-new HP laptop - updated without any problems.

I suspect (as has been the case with earlier updates), that the more the system has been used, the less likely it is that the update will be successful. This was the case with upgrades from XP to Vista, from Vista to Win7, and from Win7 to Win8. I wonder if Win8.1 is like a Service Pack - or is it like a whole new version of Windows (note that it's now NT 6.3).

Have you checked back w/Dell for any 8.1 updates?

For the black screen, try adjusting the power settings (powercfg.cpl) to Sleep the system when you close the lid.
If it's set that way, then try setting it to something else - run a few cycles (with reboots) and then reset it back to see if that will jog it loose.

himi420 · Oct 21, 2013

Hi John,

Thanks for your reply. Yep, I am checking with Dell quite often for new drivers and updates but nothing changed for now.
I did not update from Win 8 I installed fresh system, having installation issues, you may remember from other thread

I will definitely try your suggestion to play around with power config!

Thanks.

usasma · Oct 22, 2013

Let's take a look at this (do it right after you have the black screen problem):
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

himi420 · Oct 22, 2013

So I started up the laptop and when the system loaded I closed the lid. When I opened it the screen was blank (off) and there was nothing I could do. Even though I think system is still running. So the only option I have is to press power button to make the laptop Sleep. Then press it again to wake it up.

Then I took the log. It's the one dated 22/10/2013 13:38:15 and later. I can see BT error messages but not sure if this is the cause of the blank screen. Both Wifi and BT work just fine after wake up.

usasma · Oct 23, 2013

In this order:
- download a fresh copy of the latest Win8 compatible nVidia drivers for your system (chipset AND video drivers) from Visual Computing Leadership from NVIDIA . Then uninstall the current drivers and install the freshly downloaded drivers
- check for BIOS updates at Dell
- check for firmware updates at Dell
- replace Bluetooth drivers (download a fresh copy, uninstall the current copy, install the freshly downloaded copy)
- replace ALL networking drivers - both wired and wireless (download a fresh copy, uninstall the current copy, install the freshly downloaded copy).

brijendra · Nov 10, 2013

Windo 8.1 BSOD

I solved this problem with a high cost, I formatted my system and installed Windows 8.0 , Updated it once and then blocked the update forever. Now the system run fine and I have chosen not to upgrade to 8.1 for the following issues

1. BSOD in Sleep resume
2. Random Boot failure with error like DRVQ_IRQ_FAIL_EQL_or_ Less
3. Other issues like of sound etc.

Though I think 8.1 is better but Dell Studio 1340 doesn't seems to like it, so :dinesh:

himi420 said:
Hello,
I thought I already had my portion of "luck" with Win 8.1 but it's not over yet.
My other two threads:
http://www.eightforums.com/installa...1-rtm-installation-fails-dell-xps-1340-a.html (Solved)
http://www.eightforums.com/drivers-...t-bt-working-windows-8-1-dell-xps-1340-a.html

Second one still not solved, I can't seem to find correct drivers or way to get both BT + Wifi working.

And now I found another problem. When I close lid of my laptop and open it again the screen is black. Nothing helps to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.

So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.

In minidump I see athwnx.sys and ntoskrnl.exe reported.
athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version 3.0.1.155, dated 03/05/2013.

Attached is required info created by SF Diagnostic Tool.

I hope somebody will be able to help me resolve this.

usasma · Nov 10, 2013

I would strongly suggest NOT blocking updates. This will leave your system vulnerable to attacks that are discovered (and the updates will patch the holes that let those attacks in).

The largest problem with Windows Updates is outdated 3rd party software/programs on the system.
Updates themselves are rarely the problem - and if they are, Microsoft jumps on them with a horde of programmers to fix them ASAP.

BSOD after wake up from Sleep (+ black screen on lid open)

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