Windows 8 and 8.1 Forums


BSOD after wake up from Sleep (+ black screen on lid open)

  1. #11


    Posts : 33
    Win 8.1 Pro x64


    Thanks a lot for detailed analysis!


    I updated nForce chipset drivers to the latest available from nVidia: 15.56 WHQL 2011.05.02 (for Win 7 x64, no drivers for Win 8.1 yet) and also Synaptics driver from their website. For now I was not able to find any other newer drivers remaining on the list.


    So I tried suggested Driver Verifier. Interesting thing happened:
    At first I somehow misread the information about selecting only non-Microsoft drivers, so instead I selected all. When I rebooted system did not even start. It crashed to BSOD right after Win logo was shown. And it was rebooting all over again. After 3rd reboot Start up repair started. I chose to reboot again. And the same repeated. Next time in Start up repair I chose System restore. Unfortunately there were no logs at all. Maybe because of the system restore? I should have probably gone to Safe Mode which I did not.


    Then I got back to system and read the instructions again. This time I only selected non-Microsoft drivers. System was ok even after reboot. But I know how to get BSOD, put it into sleep and wake up. So then I was able to collect dumps, one mini dump and memory dump (this one has 522MB unpacked, 92MB packed). I added minidump here. If you want me to post the memory.dmp please tell me and I'll upload it to FTP or dropbox.


    And as I was typing this message another BSOD, this time Atheros driver athwnx.sys (for Wifi/BT). Unfortunately Driver Verifier was off at that time. But I have minidump so it's added too.


    Thanks again for your time and effort, I really appreciate it :-)

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Both memory dumps blame athwnx.sys and both are Driver Verifier Enabled memory dumps.
    Please do not forget to turn Driver Verifier off. To do this, launch verifier.exe and select "Delete existing settings". Click on "Finish" and reboot for the settings to take effect.

    Please:
    - download a fresh copy of the latest, Win8 compatible drivers for the wireless network card.
    - uninstall the current wireless drivers
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    If the BSOD's continue, then it's most likely a hardware/compatibility problem. Try replacing the wireless card to see if that helps. If not, then it's most likely that it's just not Win8 compatible. See the following to note that the chipset drivers were released 2 years BEFORE Win8 came out.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Sep 25 15:47:11.907 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-16937-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 0:08:07.797
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+2a3ce0 )
    BugCheck D1, {8, 2, 0, fffff80002ceace0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80002ceace0, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: AV_VRF_athwnx+2a3ce0
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
    MaxSpeed:     2660
    CurrentSpeed: 2667
      BIOS Version                  A15
      BIOS Release Date             04/08/2011
      Manufacturer                  Dell Inc.
      Product Name                  Studio XPS 1340
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep 25 15:35:27.957 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092513-52375-01.dmp]
    Windows 8 Kernel Version 9600 MP (2 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 0:04:21.845
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    FAILURE_BUCKET_ID: AV_VRF_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9600  @ 2.66GHz"
    MaxSpeed:     2660
    CurrentSpeed: 2667
      BIOS Version                  A15
      BIOS Release Date             04/08/2011
      Manufacturer                  Dell Inc.
      Product Name                  Studio XPS 1340
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Sep 25 15:47:11.907 2013 (UTC - 4:00)**************************
    rimspx64.sys                Thu Jun 25 03:13:43 2009 (4A4323A7)
    rixdpx64.sys                Thu Jun 25 03:38:50 2009 (4A43298A)
    rimmpx64.sys                Thu Jun 25 04:04:18 2009 (4A432F82)
    nvBridge.kmd                Sat Jul  4 15:46:26 2009 (4A4FB192)
    nvmf6264.sys                Thu Mar  4 20:04:39 2010 (4B9058A7)
    nvsmu.sys                   Mon Mar 22 21:29:19 2010 (4BA8196F)
    nvstor64.sys                Fri Apr  9 05:22:41 2010 (4BBEF1E1)
    itecir.sys                  Tue Jul 13 05:50:47 2010 (4C3C36F7)
    SynTP.sys                   Tue Feb 26 01:02:27 2013 (512C4FF3)
    ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
    VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
    athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
    
    http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
    http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
    http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
    http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
    http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
    http://www.carrona.org/drivers/driver.php?id=itecir.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #13


    Posts : 33
    Win 8.1 Pro x64


    The issue of BSOD after wake up from Sleep seems to be solved now. I believe this is because the issue with Wifi/BT (https://www.eightforums.com/newreply....treply&t=31349) is solved now too.

    However the blank screen issue remains. But at least I can Sleep/Wake up the laptop and not loosing anything.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I've done 3 updates to 8.1
    1) My own system (highly customized and added to) - resulted in a black screen error at boot, and a roll-back to Win8. Also broke my Wake from USB - but that may just be coincidence
    2) A fairly new Dell touchscreen at work - updated without any problems
    3) A brand-new HP laptop - updated without any problems.

    I suspect (as has been the case with earlier updates), that the more the system has been used, the less likely it is that the update will be successful. This was the case with upgrades from XP to Vista, from Vista to Win7, and from Win7 to Win8. I wonder if Win8.1 is like a Service Pack - or is it like a whole new version of Windows (note that it's now NT 6.3).

    Have you checked back w/Dell for any 8.1 updates?

    For the black screen, try adjusting the power settings (powercfg.cpl) to Sleep the system when you close the lid.
    If it's set that way, then try setting it to something else - run a few cycles (with reboots) and then reset it back to see if that will jog it loose.
      My System SpecsSystem Spec

  5. #15


    Posts : 33
    Win 8.1 Pro x64


    Hi John,

    Thanks for your reply. Yep, I am checking with Dell quite often for new drivers and updates but nothing changed for now.
    I did not update from Win 8 I installed fresh system, having installation issues, you may remember from other thread :-)

    I will definitely try your suggestion to play around with power config!

    Thanks.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's take a look at this (do it right after you have the black screen problem):
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  7. #17


    Posts : 33
    Win 8.1 Pro x64


    So I started up the laptop and when the system loaded I closed the lid. When I opened it the screen was blank (off) and there was nothing I could do. Even though I think system is still running. So the only option I have is to press power button to make the laptop Sleep. Then press it again to wake it up.

    Then I took the log. It's the one dated 22/10/2013 13:38:15 and later. I can see BT error messages but not sure if this is the cause of the blank screen. Both Wifi and BT work just fine after wake up.
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    In this order:
    - download a fresh copy of the latest Win8 compatible nVidia drivers for your system (chipset AND video drivers) from Visual Computing Leadership from NVIDIA . Then uninstall the current drivers and install the freshly downloaded drivers
    - check for BIOS updates at Dell
    - check for firmware updates at Dell
    - replace Bluetooth drivers (download a fresh copy, uninstall the current copy, install the freshly downloaded copy)
    - replace ALL networking drivers - both wired and wireless (download a fresh copy, uninstall the current copy, install the freshly downloaded copy).
      My System SpecsSystem Spec

  9. #19


    Posts : 1
    Windows 8

    Windo 8.1 BSOD


    I solved this problem with a high cost, I formatted my system and installed Windows 8.0 , Updated it once and then blocked the update forever. Now the system run fine and I have chosen not to upgrade to 8.1 for the following issues

    1. BSOD in Sleep resume
    2. Random Boot failure with error like DRVQ_IRQ_FAIL_EQL_or_ Less
    3. Other issues like of sound etc.

    Though I think 8.1 is better but Dell Studio 1340 doesn't seems to like it, so






    Quote Originally Posted by himi420 View Post
    Hello,
    I thought I already had my portion of "luck" with Win 8.1 but it's not over yet.
    My other two threads:
    Windows 8.1 RTM installation fails on Dell XPS 1340 (Solved)
    https://www.eightforums.com/drivers-h...ps-1340-a.html

    Second one still not solved, I can't seem to find correct drivers or way to get both BT + Wifi working.

    And now I found another problem. When I close lid of my laptop and open it again the screen is black. Nothing helps to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.

    So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.

    In minidump I see athwnx.sys and ntoskrnl.exe reported.
    athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version 3.0.1.155, dated 03/05/2013.

    Attached is required info created by SF Diagnostic Tool.

    I hope somebody will be able to help me resolve this.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I would strongly suggest NOT blocking updates. This will leave your system vulnerable to attacks that are discovered (and the updates will patch the holes that let those attacks in).

    The largest problem with Windows Updates is outdated 3rd party software/programs on the system.
    Updates themselves are rarely the problem - and if they are, Microsoft jumps on them with a horde of programmers to fix them ASAP.
      My System SpecsSystem Spec

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BSOD after wake up from Sleep (+ black screen on lid open)
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