Windows 8 and 8.1 Forums

BSOD issues on Windows 8 Pro

  1. #21

    Posts : 21
    Windows 8.1 Pro

    Thanks, just ran that and got the folder ready. In the short time before it, I did update the nvstor64 drivers (from 8/4/2009 to 4/9/2010, or to, only to promptly redo it all in safe mode as the computer did its whole lockup when trying to restart. As a result, the drivers for that will be newer in the list than it probably should be, but in any case, the folder's attached below.

      My System SpecsSystem Spec

  2. #22

    Posts : 1,360
    Windows 8.1 Enterprise

    The logs are not complete, please redo.

    Make sure you Right Click the file and select Run as Administrator.
      My System SpecsSystem Spec

  3. #23

    Posts : 21
    Windows 8.1 Pro

    My apologies for the delay in redoing this. It should be complete now, so I'll attach the proper debug findings to this. I'm also attaching a new crashdump, though the BSOD that created said dump was entirely through my own stupidity, as it happened immediately upon unplugging the older wireless adapter. In turn, part of me feels it may still be the major issue (one of them, at least) and as the original replacement wasn't working as hoped, means I'll still need to replace that.
      My System SpecsSystem Spec

  4. #24

    Posts : 1,883

    Quote Originally Posted by MasterChief View Post
    jswpslwfx jswpslwfx.sys Thu May 15 06:28:50 2008 (482C1062) <<< not good, needs update or uninstall

    nvstor64 nvstor64.sys Tue Aug 04 20:31:07 2009 (4A78D2CB) <<< the same

    Recommend Windows 7.

    You can try playing with different nvstor64 drivers from other chipsets, which might help. If you don't know how to or that doesn't fix it, Windows 7 is surely the way to go.

    In addition:

    WN111v2w7x.sys is not good.

    None of the above advice is going to change.
      My System SpecsSystem Spec

  5. #25

    Posts : 21
    Windows 8.1 Pro

    Ah, thought as such on the dump. Strangely enough, I actually HAVE updated nvstor64.sys (unless there's a version past, so I thought maybe I had managed to fix that one. Still not sure how I'd update the JSW driver, though, or else I'd definitely go about that or otherwise uninstalling it.

    Edit: Also figured that with the SYS file you mentioned, as that was directly mentioned in the last BSOD I saw, so I can't blame keeping the advice as is. Especially as that's the best option in any case, but to me, it's a sort of last resort. If I can somehow get 8.1 to (mostly) behave, that'd be good, but if it's only going to worsen, then I'll have no choice but to take that advice and nuke 8.1 from here. Seeing as I have a Windows 7 partition, I can still fall back on that at any time.
      My System SpecsSystem Spec

  6. #26

    Posts : 21
    Windows 8.1 Pro

    Hm... well, the BSOD issues seem to have finally subsided now that another new wireless adapter has been acquired. However, I get the feeling there's still something at fault, as the computer itself will frequently encounter an issue where it'll freeze for 3-15 seconds at a time, most often around 3-4 seconds. When this issue occurs, other Windows programs (as well as some third-party stuff) have a tendency to refuse to open or work properly, and the computer itself will "freeze" when performing a shut down or restart, in that it'll shut down but have to also be forced off with the power button.

    Any help would still be appreciated if at all possible, though if needed, I can make a new thread as the initial issue's solved (and the two helping on this have apparently been banned).
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  7. #27

    Posts : 5,139
    Win8.1Pro - Finally!!!

    These sort of issues aren't unusual. My theory is that there were multiple causes for the BSOD, and the majority were fixed (and so, they stopped the BSOD's) - but some still remain, and that's what's causing the current issues.

    Please do these 2 things:
    1) remake and upload the reports we requested originally, even though you are no longer experiencing BSOD's ( Blue Screen of Death (BSOD) Posting Instructions ), and
    2) Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
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  8. #28

    Posts : 21
    Windows 8.1 Pro

    Done and done. I did run into an issue with getting the logs from Event Viewer, but this seemed to be a common thing when upgrading from 8 to 8.1 and was easily solved. In any case, both the reports and event logs should be attached below.

    Oh, and as an aside, the event logs date as far back as March of last year, when I had performed a Reset on Windows 8. That may or may not help, but I felt I needed to get that out there.
      My System SpecsSystem Spec

  9. #29

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The larger the log, the longer it takes to generate the view. On big logs it may seem as if the program has frozen.

    Your CD-ROM is spitting out errors due to a controller error. Most times this is the drive, the controller, or even the disk in the drive.
    Remove the disk and check to see if that stops the CD-ROM errors in the Admin log.

    There's also lot's of warnings about your nVidia Storage drivers. Most often these are due to driver issues - but it can also be a hardware problem that's causing the warning. To test, update the nVidia storage drivers to the latest, Win8.1 compatible storage drivers. The current nvstor64.sys drivers on your system date from 2010.

    FWIW - there are no Win7/8/8.1 drivers available from nVidia (the maker of your chipset)
    Acer does list Win7 drivers for the chipset - but I have to wonder just how compatible that they are.
    Regardless, these drivers aren't compatible with Win8.1 and could easily be the cause of your problems.
    The solution? Unfortunately, the solution is to revert to Win7 or even WinVista.
    BUT, let's try one other thing first.....

    I'd suggest trying to see if the CD-ROM is to blame. If the errors continue after removing the disk, then try to remove the drive itself. Be sure to unplug the system from the wall and observe anti-static precautions when removing both the power and data cables from the drive.

    Then test again to see if the errors go away. If it then appears to work OK, you may be lucky and the system may work for you even though it's not compatible.

    Good luck!
      My System SpecsSystem Spec

  10. #30

    Posts : 21
    Windows 8.1 Pro

    I actually haven't physically removed it, though I probably should, but I did disable the CD-ROM drive in my 8.1 install. This seems to have managed... something. Only time will tell if it helps any, but the Event Viewer hasn't spat out a new error in the last several minutes so far. As for the nVidia drivers, the best I could admittedly do was grab the ones you mentioned. They came from the 15.58 nForce chipset drivers, which was the most recent any of that chipset's apparently gotten. Still, as you've said, those are Win7 drivers and not 8.1 drivers.

    In any case, I'll keep an eye out for any new issues over the next few days, or if the ones I'm already experiencing continue. Should they end up being resolved, I'll mark this as solved.
      My System SpecsSystem Spec

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BSOD issues on Windows 8 Pro
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