Dell Vostro 400 BSOD

C

cyberaxe

New Member
Messages
2
Random BSOD

Different OS installs, different ram, different hard drives, not fixed after bios update...

Seems to start after a Windows 7 SP1 update, SP1 installs but it seems like the bug shows up after the windows updates.

Often lockups/BSOD at logoff but also other times.


This attachment is the standard dump, I'll get another full dump after this reboot and post it too.
 

My Computer

System One

  • OS
    W8
Hmm... Your specs say Win 8 but you reference a Win 7 SP1 update issue. Please clarify.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
OK; got it! Sounds like a hardware issue. Hang in there until someone can do a formal analysis.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

I haven't seen this one in a long while:
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Click to expand...
This is usually symptomatic of damage done by a malware infection. Please scan your system for malware with one of the free scans listed here: Free Online AntiMalware Resources

If infected, please post over in the Security forums - or post back for instructions on how to completely wipe your hard drive and reinstall Windows.

There are numerous Live Kernel Events in the WER section of MSINFO32.
Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

These are all low-level errors, they are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers) - older BIOS's
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3)
Intel 82562V-2 10/100 Network Connection Ethernet driver
http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Mon Sep  9 18:20:09.291 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090913-26332-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]1 days 21:14:14.005[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa8002a03038, f2000040, 800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8002a03038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: [B]2327[/B]
  BIOS Version                  1.0.15
  BIOS Release Date             06/23/2008
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep  7 10:42:45.819 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090713-25490-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 11:13:15.505[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa80029d11d8, b2000040, 800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80029d11d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: [B]2327[/B]
  BIOS Version                  1.0.15
  BIOS Release Date             06/23/2008
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  6 22:34:22.323 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090613-14055-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:04:12.883[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa8002961038, b2000040, 800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8002961038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: [B]2327[/B]
  BIOS Version                  1.0.15
  BIOS Release Date             06/23/2008
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  6 21:31:47.845 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090613-14757-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:01:21.531[/B]
*** WARNING: Unable to verify timestamp for usbuhci.sys
*** ERROR: Module load completed but symbols could not be loaded for usbuhci.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800291a038, b2000040, 800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800291a038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: [B]2327[/B]
  BIOS Version                  1.0.7
  BIOS Release Date             11/03/2007
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  5 15:37:47.574 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-20311-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:06:14.587[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800284b038, f2000040, 800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800284b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  LogonUI.exe
FAILURE_BUCKET_ID: [B]X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: [B]2327[/B]
  BIOS Version                  1.0.7
  BIOS Release Date             11/03/2007
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Mon Sep  9 18:20:09.291 2013 (UTC - 4:00)**************************
[COLOR=RED][B]e1e6032e.sys                Tue Mar 24 14:17:23 2009 (49C923B3)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvvad64v.sys                Thu Jul 18 10:55:29 2013 (51E801E1)
nvlddmkm.sys                Sun Aug 18 14:21:08 2013 (52111094)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep  6 22:34:22.323 2013 (UTC - 4:00)**************************
nvlddmkm.sys                Fri Aug  9 14:58:30 2013 (52053BD6)
[/font]
http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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