Windows 8 and 8.1 Forums

Dell Vostro 400 BSOD

  1. #1

    Dell Vostro 400 BSOD


    Random BSOD

    Different OS installs, different ram, different hard drives, not fixed after bios update...

    Seems to start after a Windows 7 SP1 update, SP1 installs but it seems like the bug shows up after the windows updates.

    Often lockups/BSOD at logoff but also other times.


    This attachment is the standard dump, I'll get another full dump after this reboot and post it too.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,191
    Windows 8.1


    Hmm... Your specs say Win 8 but you reference a Win 7 SP1 update issue. Please clarify.
      My System SpecsSystem Spec

  3. #3


    I've reinstalled over and over I hoped w8 would solve it. But I had w7 on it before.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,191
    Windows 8.1


    OK; got it! Sounds like a hardware issue. Hang in there until someone can do a formal analysis.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    I haven't seen this one in a long while:
    Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
    This is usually symptomatic of damage done by a malware infection. Please scan your system for malware with one of the free scans listed here: Free Online AntiMalware Resources

    If infected, please post over in the Security forums - or post back for instructions on how to completely wipe your hard drive and reinstall Windows.

    There are numerous Live Kernel Events in the WER section of MSINFO32.
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    These are all low-level errors, they are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers) - older BIOS's
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3)
    Intel 82562V-2 10/100 Network Connection Ethernet driver
    http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Sep  9 18:20:09.291 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090913-26332-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:1 days 21:14:14.005
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8002a03038, f2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002a03038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
    MaxSpeed:     2330
    CurrentSpeed: 2327
      BIOS Version                  1.0.15
      BIOS Release Date             06/23/2008
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Sep  7 10:42:45.819 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090713-25490-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:0 days 11:13:15.505
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa80029d11d8, b2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80029d11d8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
    MaxSpeed:     2330
    CurrentSpeed: 2327
      BIOS Version                  1.0.15
      BIOS Release Date             06/23/2008
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep  6 22:34:22.323 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090613-14055-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:0 days 0:04:12.883
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8002961038, b2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8002961038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
    MaxSpeed:     2330
    CurrentSpeed: 2327
      BIOS Version                  1.0.15
      BIOS Release Date             06/23/2008
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep  6 21:31:47.845 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090613-14757-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:0 days 0:01:21.531
    *** WARNING: Unable to verify timestamp for usbuhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbuhci.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800291a038, b2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800291a038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
    MaxSpeed:     2330
    CurrentSpeed: 2327
      BIOS Version                  1.0.7
      BIOS Release Date             11/03/2007
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 15:37:47.574 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-20311-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:0 days 0:06:14.587
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800284b038, f2000040, 800}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800284b038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000040, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  LogonUI.exe
    FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR__UNKNOWN
    CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz"
    MaxSpeed:     2330
    CurrentSpeed: 2327
      BIOS Version                  1.0.7
      BIOS Release Date             11/03/2007
      Manufacturer                  Dell Inc.
      Product Name                  Vostro 400
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Sep  9 18:20:09.291 2013 (UTC - 4:00)**************************
    e1e6032e.sys                Tue Mar 24 14:17:23 2009 (49C923B3)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    nvvad64v.sys                Thu Jul 18 10:55:29 2013 (51E801E1)
    nvlddmkm.sys                Sun Aug 18 14:21:08 2013 (52111094)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Sep  6 22:34:22.323 2013 (UTC - 4:00)**************************
    nvlddmkm.sys                Fri Aug  9 14:58:30 2013 (52053BD6)
    
    http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

Dell Vostro 400 BSOD
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