Windows 8 and 8.1 Forums


Kmode_exception_not_handled

  1. #1


    Posts : 8
    Windows 8.1 x64

    Kmode_exception_not_handled


    Hello. My computer has been really acting up since yesterday. I received 3 BSODs for the first time since owning this computer.
    The code of the crash is: KMODE_EXCEPTION_NOT_HANDLED
    Computer also crashed while being idle.
    Only thing that I installed was a driver update via windows update which I think may be the guilty party here:
    Advanced Micro Devices, Inc. driver update for AMD Radeon HD 5700 Series (Microsoft Corporation - WDDM v1.2)
    Attached are all three minidumps, but there's also a memory.dmp but it's 400MB big.
    I compressed the memory.dmp and uploaded it do dropbox:
    https://dl.dropboxusercontent.com/u/9510466/MEMORY.rar



    Thank you for your help

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    Please remove the Western Digital software from your system. It's driver (wdcsam64.sys) dates from 2008 and are known to cause BSOD's on some Windows systems.

    Although not directly implicated in the crashes - your Acronis software has a driver (afcdp.sys) that dates from 2011. Please uninstall the program in order to test it.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Sep  5 09:24:32.236 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-32437-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 2:24:26.962
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35603 )
    BugCheck 1E, {ffffffffc0000005, ffffe0000401ce21, 0, 218}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: ffffe0000401ce21, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000218, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2812
      BIOS Version                  P2.20
      BIOS Release Date             08/06/2010
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 06:59:22.675 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-45515-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 14:41:16.401
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35603 )
    BugCheck 1E, {ffffffffc0000005, ffffe00003ca4e21, 0, 218}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: ffffe00003ca4e21, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000218, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2812
      BIOS Version                  P2.20
      BIOS Release Date             08/06/2010
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 16:17:26.833 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-31375-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 0:49:41.560
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35603 )
    BugCheck 1E, {ffffffffc0000005, ffffe00003ca4e21, 0, 218}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: ffffe00003ca4e21, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000218, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2812
      BIOS Version                  P2.20
      BIOS Release Date             08/06/2010
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Sep  5 09:24:32.236 2013 (UTC - 4:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    afcdp.sys                   Wed Jul 20 10:46:03 2011 (4E26EA2B)
    amdkmafd.sys                Sat Sep 22 21:04:42 2012 (505E602A)
    viahduaa.sys                Mon Oct 22 04:11:15 2012 (5084FFA3)
    EpfwLWF.sys                 Fri Dec 21 07:00:01 2012 (50D44F41)
    epfw.sys                    Fri Dec 21 07:00:05 2012 (50D44F45)
    ehdrv.sys                   Fri Dec 21 07:03:30 2012 (50D45012)
    tib_mounter.sys             Thu Dec 27 08:25:05 2012 (50DC4C31)
    LEqdUsb.Sys                 Thu Jan  3 03:12:57 2013 (50E53D89)
    LHidEqd.Sys                 Thu Jan  3 03:12:59 2013 (50E53D8B)
    LHidFilt.Sys                Thu Jan  3 03:13:04 2013 (50E53D90)
    LMouFilt.Sys                Thu Jan  3 03:13:07 2013 (50E53D93)
    epfwwfp.sys                 Tue Feb  5 03:21:12 2013 (5110C0F8)
    eamonm.sys                  Tue Feb  5 03:23:32 2013 (5110C184)
    tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
    AtihdW86.sys                Tue Apr 23 06:56:48 2013 (517668F0)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    fltsrv.sys                  Mon May 13 05:40:09 2013 (5190B4F9)
    atikmpag.sys                Wed Jul 31 14:13:12 2013 (51F953B8)
    atikmdag.sys                Wed Jul 31 15:34:21 2013 (51F966BD)
    snapman.sys                 Wed Aug 14 08:17:26 2013 (520B7556)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
    intelpep.sys                Thu Aug 22 07:38:45 2013 (5215F845)
    ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
    werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 06:59:22.675 2013 (UTC - 4:00)**************************
    fwdrv.sys                   Fri Dec 14 02:51:18 2012 (50CADA76)
    
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=afcdp.sys
    amdkmafd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
    http://www.carrona.org/drivers/driver.php?id=epfw.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    tib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    fwdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1 x64


    Hello, thank you for your reply. My Windows copy is genuine as I got it from my school's MSDNAA program.
    How do I find an updated version of wdcsam64.sys ? I have downloaded something from western digital's site (ses driver) but I don't think that's it because if I go to System32\Drivers and locate wdcsam64.sys it still says that it's from 2008.
    I had one BSOD just half an hour ago, the dump is attached. Please note that I'm running Windows 8.1 RTM so mgadiag tool doesn't work it gives me Unsupported OS error.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Where did you get Win 8.1 RTM? Microsoft hasn't released it to consumers yet (release is scheduled for October)
      My System SpecsSystem Spec

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