Windows 8 and 8.1 Forums


Windows 8 Freezes and BSODs

  1. #1


    Posts : 15
    Windows 8.1 Pro

    Windows 8 Freezes and BSODs


    Hello,

    I have Windows 8 x64 for some time now, and I'm experiencing random freezes which take from 3-15 seconds and BSODs. I have followed the BSOD posting instructions and provide You with the zip file. Oh, and I know when the latest freezing and BSOD happened: the freezing happened today (2013-09-05) at about 8:48 (that's my local time. I hope it will be the same in the event viewer logs...) and the BSOD happened yesterday (2013-09-04) at about 23:20 (again, local time). I have also checked the driver details if there are any "?" or "!" icons which supposedly tell that something's wrong and there were no errors. (Well, I guess You'll have that information from my uploaded zip)


    Any solutions or recommendations are welcome.
    Last edited by kakadas; 05 Sep 2013 at 01:32.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This device is disabled. Is this deliberate? If so, why?
    Qualcomm Atheros AR3012 Bluetooth(R) Adapter USB\VID_0489&PID_E036\ALASKA_DAY_2006 This device is disabled.
    Memory dumps blame the driver for your Death Adder. Please uninstall the current software and download/install the latest, Win8 compatible version from the Razer website.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    danew.sys Tue Mar 23 04:37:33 2010 (4BA87DCD)
    New DeathAdder Mouse driver
    http://www.carrona.org/drivers/driver.php?id=danew.sys

    VKbms.sys Thu Sep 30 12:16:33 2010 (4CA4B7E1)
    HID mini driver for USB Fx2 Device (Razer driver)
    http://www.carrona.org/drivers/driver.php?id=VKbms.sys




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Sep  4 16:50:41.764 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-45750-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 5:43:31.508
    *** WARNING: Unable to verify timestamp for danew.sys
    *** ERROR: Module load completed but symbols could not be loaded for danew.sys
    Probably caused by :danew.sys ( danew+6da )
    BugCheck 1E, {ffffffffc0000047, fffff802c8f71b28, 0, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000047, The exception code that was not handled
    Arg2: fffff802c8f71b28, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000047
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000047_danew+6da
    CPUID:        "Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  R0180D5
      BIOS Release Date             03/19/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVE1513F1EB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 10:50:06.577 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-46062-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 9:38:12.321
    *** WARNING: Unable to verify timestamp for danew.sys
    *** ERROR: Module load completed but symbols could not be loaded for danew.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :danew.sys ( danew+6da )
    BugCheck 1E, {ffffffffc0000047, fffff802e7d73b28, 1ffffffff, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000047, The exception code that was not handled
    Arg2: fffff802e7d73b28, The address that the exception occurred at
    Arg3: 00000001ffffffff, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000047
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x1E_c0000047_danew+6da
    CPUID:        "Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  R0180D5
      BIOS Release Date             03/19/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVE1513F1EB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Aug 29 08:06:08.944 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082913-28781-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:41:49.465
    *** WARNING: Unable to verify timestamp for danew.sys
    *** ERROR: Module load completed but symbols could not be loaded for danew.sys
    Probably caused by :danew.sys ( danew+6da )
    BugCheck 1E, {ffffffffc0000047, fffff80189375b28, 1, fffff80188467098}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000047, The exception code that was not handled
    Arg2: fffff80189375b28, The address that the exception occurred at
    Arg3: 0000000000000001, Parameter 0 of the exception
    Arg4: fffff80188467098, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000047
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000047_danew+6da
    CPUID:        "Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  R0180D5
      BIOS Release Date             03/19/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVE1513F1EB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Sep  4 16:50:41.764 2013 (UTC - 4:00)**************************
    danew.sys                   Tue Mar 23 04:37:33 2010 (4BA87DCD)
    VKbms.sys                   Thu Sep 30 12:16:33 2010 (4CA4B7E1)
    truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
    DKDFM.sys                   Thu Apr  5 05:32:02 2012 (4F7D6692)
    sows.sys                    Sun Jun 10 21:36:13 2012 (4FD54B8D)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsPStor.sys                Wed Jun 13 06:08:38 2012 (4FD866A6)
    SFEP.sys                    Mon Jun 18 04:11:46 2012 (4FDEE2C2)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    DKTLFSMF.sys                Mon Jul  9 17:54:13 2012 (4FFB5305)
    RTKVHD64.sys                Tue Jul 31 05:46:36 2012 (5017A97C)
    dump_iaStorA.sys            Fri Aug 10 13:22:59 2012 (50254373)
    iaStorA.sys                 Fri Aug 10 13:22:59 2012 (50254373)
    atikmpag.sys                Tue Aug 21 21:28:00 2012 (503435A0)
    atikmdag.sys                Tue Aug 21 22:03:30 2012 (50343DF2)
    AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
    athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
    SynTP.sys                   Thu Sep 27 16:38:22 2012 (5064B93E)
    Smb_driver_Intel.sys        Thu Sep 27 16:40:10 2012 (5064B9AA)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    EpfwLWF.sys                 Fri Dec 21 07:00:01 2012 (50D44F41)
    epfw.sys                    Fri Dec 21 07:00:05 2012 (50D44F45)
    ehdrv.sys                   Fri Dec 21 07:03:30 2012 (50D45012)
    epfwwfp.sys                 Tue Feb  5 03:21:12 2013 (5110C0F8)
    eamonm.sys                  Tue Feb  5 03:23:32 2013 (5110C184)
    npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
    ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
    VClone.sys                  Sun Mar 10 20:49:12 2013 (513D2A08)
    SbieDrv.sys                 Mon Jul  8 07:28:31 2013 (51DAA25F)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 10:50:06.577 2013 (UTC - 4:00)**************************
    DKRtWrt.sys                 Mon Jun 18 22:13:42 2012 (4FDFE056)
    
    http://www.carrona.org/drivers/driver.php?id=danew.sys
    http://www.carrona.org/drivers/driver.php?id=VKbms.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=DKDFM.sys
    http://www.carrona.org/drivers/driver.php?id=sows.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=DKTLFSMF.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
    http://www.carrona.org/drivers/driver.php?id=epfw.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    http://www.carrona.org/drivers/driver.php?id=DKRtWrt.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1 Pro


    Thank You very much usasma !

    I have successfully installed the new razer drivers, but I haven't found where should I activate the BlueTooth driver, so could You please tell me? Well, I hope the BSODs will stop from now on... Oh and btw HOW did You know all that info? Just from looking at the dumps and logs? If it's not too much to ask, I want to know how to do this myself (resolve the problems with drivers and stuff), so If You could tell me where I could learn what You know, I would be very grateful !
    Last edited by kakadas; 06 Sep 2013 at 13:42.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Bluetooth is disabled in Device Manager.
    To get there, open up the Run dialog (press the "Win" and "R" keys at the same time).
    Type in "devmgmt.msc" (without the quotes) and press Enter
    Look for the Bluetooth category
    Right click on the device and select "Enable"

    At times I've found disabled devices that don't say they're disabled. In this case I enable them, reboot, then disable them.

    How do I do this? Well, it's a lot of work and requires a lot of experience also.

    Basically I:
    - first I rule out 3rd party drivers (over 90% of BSOD's are due to this)
    - then I rule out hardware (less than 10% of BSOD's are due to this)
    - then I look at Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

    Lot's of info on how to do it here: BSOD
    I get nearly all of my info from your description and answers to my questions, the MSINFO32.nfo report, the systeminfo.txt report, and the memory dumps
    I use a script to help extract some info from the memory dumps, but it's still necessary to look at them in detail.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8.1 Pro


    Thank You again for the reply. I will surely take a look at the information You provided me, because knowing how to deal with these issues IMHO is a valuable think these days.

    Oh and thanks to You so far I haven't experienced any BSODs nor any random freezes, which means this issue is solved!
      My System SpecsSystem Spec

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