Windows 8 and 8.1 Forums

Random BSODs

  1. #1


    Posts : 3
    Windows 8

    Random BSODs


    Hello,

    I have recently replaced my motherboard and my processor and since the upgrade I have been experiencing random bluescreens. At the time I was running win7 and the error codes I got were:
    irql_not_less_or_equal
    page_fault_in_nonpaged_area
    system_thread_exception_not_handled

    I ran memtest86+ for 20h without finding any errors and began suspecting it was a driver issue.
    Did a fresh install of win7 but the problems continued and I figured I'd try win8 instead.

    The bluescreens seemed to go away for a couple of days but now they've returned. WhoCrashed suggests that it's related to my video card (nvidia gtx 580, drivers v320.49) but I can't tell if I damaged the card in the upgrade or if it's the drivers. The card and the same drivers were used in the old setup without problems.

    Thank you for any help!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Unplug the system from the wall, remove the video card (using anti-static precautions), clean the slot out with canned air, reinsert the video card making sure that it's firmly and correctly seated, reconnect everything (making sure everything is firmly connected) and test.

    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    These devices have problems in Device Manager:
    SM Bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_04\3&11583659&0&FB The drivers for this device are not installed.

    Microsoft Basic Display Adapter PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&11583659&0&10 This device is not working properly because Windows cannot load the drivers required for this device.
    The first one is likely a part of your chipset drivers - please install them. The second is likely related to your video card - have you installed the latest, Win8 compatible drivers for your nVidia card (available from Drivers | GeForce )?

    I'm pretty certain that this is a problem with the hardware on the video card (you've replaced the drivers numerous times without success). After you've removed/reinstalled the video card (and given us the specs on your PSU) then I'd suggest trying the video stress tests listed here: Additional Hardware Diagnostics

    The final test will be to replace the video card with another one (if you have another one on hand that you know is good). If you don't have one, then you'll have to purchase one. Please be sure to purchase it from a retailer that will allow returns and full refunds of your money (in case you don't need it). This could also (for example) be a problem with the motherboard (I ran into this at work last week) - so be sure to complete all tests.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Sep  5 13:31:44.579 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-6937-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:08:53.190
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+2b674 )
    BugCheck 1000007E, {ffffffffc0000005, fffff88003e624f4, fffff8800368e188, fffff8800368d9c0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88003e624f4, The address that the exception occurred at
    Arg3: fffff8800368e188, Exception Record Address
    Arg4: fffff8800368d9c0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 13:19:04.230 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-9359-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:20:36.841
    Probably caused by :ntkrnlmp.exe ( nt!NtWaitForSingleObject+86 )
    BugCheck 3B, {c0000005, fffff8006a8b6486, fffff88009f0a090, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8006a8b6486, Address of the instruction which caused the bugcheck
    Arg3: fffff88009f0a090, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  vmt.exe
    FAILURE_BUCKET_ID: 0x3B_nt!NtWaitForSingleObject
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 12:57:20.600 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-9734-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:14:46.213
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+13914 )
    BugCheck 10E, {1f, fffff8a00962e540, 0, 834a}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001f, The subtype of the bugcheck:
    Arg2: fffff8a00962e540
    Arg3: 0000000000000000
    Arg4: 000000000000834a
    BUGCHECK_STR:  0x10e_1f
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1f_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 12:21:02.042 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-7187-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:00:33.653
    Probably caused by :ntkrnlmp.exe ( nt!KiCommitThreadWait+655 )
    BugCheck 3B, {c0000005, fffff8020790cbe7, fffff88009652f90, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8020790cbe7, Address of the instruction which caused the bugcheck
    Arg3: fffff88009652f90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x3B_nt!KiCommitThreadWait
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 16:38:32.776 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-6890-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:57:24.388
    *** WARNING: Unable to verify timestamp for WdFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for WdFilter.sys
    Probably caused by :WdFilter.sys ( WdFilter+175d0 )
    BugCheck 3B, {c0000005, fffff803b943b6b6, fffff8800735f3d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803b943b6b6, Address of the instruction which caused the bugcheck
    Arg3: fffff8800735f3d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchProtocol
    FAILURE_BUCKET_ID: 0x3B_WdFilter+175d0
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 15:26:48.658 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090413-8531-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:16.272
    Probably caused by :memory_corruption ( nt!MmExtendSection+35 )
    BugCheck 3B, {c0000005, fffff802ec48de69, fffff88009e59cb0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff802ec48de69, Address of the instruction which caused the bugcheck
    Arg3: fffff88009e59cb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x3B_nt!MmExtendSection
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F4
      BIOS Release Date             05/16/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87-D3HP
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Sep  5 13:31:44.579 2013 (UTC - 4:00)**************************
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    e1d63x64.sys                Tue Feb 26 19:23:53 2013 (512D5219)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 12:57:20.600 2013 (UTC - 4:00)**************************
    bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
    evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Sep  5 12:21:02.042 2013 (UTC - 4:00)**************************
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 16:38:32.776 2013 (UTC - 4:00)**************************
    nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Sep  4 15:26:48.658 2013 (UTC - 4:00)**************************
    nvlddmkm.sys                Mon Jun 18 16:47:19 2012 (4FDF93D7)
    
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=e1d63x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Hello Usasma, and thank you for your reply!

    Quote Originally Posted by usasma View Post
    Unplug the system from the wall, remove the video card (using anti-static precautions), clean the slot out with canned air, reinsert the video card making sure that it's firmly and correctly seated, reconnect everything (making sure everything is firmly connected) and test.
    Ok, I will do that.

    Quote Originally Posted by usasma View Post
    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?
    My PSU is a ~2 or 3 years old Corsair HX1000W.

    Quote Originally Posted by usasma View Post
    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    The SSD firmware is the latest available.
    All controllers have drivers from 2013 except the ones from Microsoft. The one from Microsoft is from 2006 and there are no updates available, that I can find.

    Quote Originally Posted by usasma View Post
    These devices have problems in Device Manager:
    SM Bus Controller PCI\VEN_8086&DEV_8C22&SUBSYS_50011458&REV_04\3&11583659&0&FB The drivers for this device are not installed.

    Microsoft Basic Display Adapter PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&11583659&0&10 This device is not working properly because Windows cannot load the drivers required for this device.
    The first one is likely a part of your chipset drivers - please install them.
    I thought I did that. Must have confused it with the win7 reinstall. Anyway, now it's done.


    Quote Originally Posted by usasma View Post
    The second is likely related to your video card - have you installed the latest, Win8 compatible drivers for your nVidia card (available from Drivers | GeForce )?
    Yes, the nVidia drivers I have installed are the latest win8 compatible non-beta drivers.

    Quote Originally Posted by usasma View Post
    I'm pretty certain that this is a problem with the hardware on the video card (you've replaced the drivers numerous times without success). After you've removed/reinstalled the video card (and given us the specs on your PSU) then I'd suggest trying the video stress tests listed here: Additional Hardware Diagnostics

    The final test will be to replace the video card with another one (if you have another one on hand that you know is good). If you don't have one, then you'll have to purchase one. Please be sure to purchase it from a retailer that will allow returns and full refunds of your money (in case you don't need it).
    My CPU has integraded graphics, would that work or do I need a card in the PCIe slot? I'll try that if the video stress test fails.

    Quote Originally Posted by usasma View Post
    This could also (for example) be a problem with the motherboard (I ran into this at work last week) - so be sure to complete all tests.
    I'll keep that in mind.


    Thank you, I appreciate your help.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You can use the integrated graphics, but make sure that you remove the video card from the system.
    This doesn't rule out the mobo - but it's a start and is less expensive than getting a new card!

    FWIW - I tried 3 different cards in the system at work. All 3 had problems, but the integrated card didn't. That's how I figured out it was the mobo rather than the video card.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8


    I continued to see the bluescreens even after removing the video card and removing all drivers.
    This morning I went and bought a new mobo and since I installed that one I haven't seen a single bsod. Before I replaced it I couldn't use the computer for more than 15-30 minutes and now it's been up and running the whole day.

    Thank you for your help!
      My System SpecsSystem Spec

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