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New computer gets BSoD too often

  1. #1


    Posts : 14
    Windows 8

    New computer gets BSoD too often


    I got this computer 5 days ago and I get BSoD so often and I don't know why.

    Every time, the error is DRIVER_POWER_STATE_FAILURE with a value of 0000009f. Pretty sure it has happened 8-9 times overall.

    Sometimes I'm in a game, sometimes I'm installing something but most of the time I'm not even doing anything that's remotely heavy on the computer - it just happens.

    I really hope some of you can help me.

    EDIT: Had a 10th crash, re-uploaded zip file.
    Last edited by Chrisser000; 01 Sep 2013 at 07:26.

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    All BSOD's were caused by usbhub.sys which is a driver for your USB devices. Please unplug any USB device to see if you still have the problem.
    In addition, go to the MSI website:

    1. Update the chipset driver (the USB driver is usually included in the chipset driver)
    2. Make sure you have the latest BIOS installed in your laptop.
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows 8


    Thank you, I don't have any USB device plugged in.
    Chipset driver has been updated.

    How do I know which BIOS to install? I see two on the website but I don't see the difference.
    MSI Global GE60 2OC (Win8 64)

    Also, is BIOS update not just as easy as starting an .exe file? This link from the MSI site makes it seem very complicated.
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Quote Originally Posted by Chrisser000 View Post

    How do I know which BIOS to install? I see two on the website but I don't see the difference.
    MSI Global GE60 2OC (Win8 64)
    Yes, they are different:
    Version 510 is for AHCI Mode
    Version 710 is for RAID Mode

    You can find out what mode you are running by going into the BIOS. I would assume you are using AHCI mode but to make sure, please verify it from the BIOS screen.

    It is not as complicated as you think. Just follow the instruction step by step or install the live update utility and let it update the BIOS.

    NOTE: Since your Laptop can BSOD during update using Live Update, I would suggest you use the USB stick to flash it.
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8


    I've done everything until step 11 in part 2. The USB drive just doesn't show up. What am I doing wrong?

    I mean, in step 7, I have way more files than just those three. Try downloading the BIOS thing yourself.

    And I'm really not that tech savvy. I don't know what you mean by using the USB stick to 'flash' it. Can you explain further?
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    flashing, updating, installing the BIOS ====> Same meaning.

    Did you format the USB stick with FAT32 format in step 5 ?
    There are 2 zip files you need to download:
    1. efi_auto.zip ====> contains code to boot from the USB Stick
    2. w8_E16GCIMS.510.zip ====> Contains BIOS and executable to flash the BIOS

    You have to extract these 2 files to the root folder of the USB stick.

    When done, from the USB root folder, you should see 2 folders: efi, E16GCIMS.510
      My System SpecsSystem Spec

  7. #7


    Posts : 14
    Windows 8


    Thanks for continuing to help me.

    I guess I misunderstood step 7 (the step between 1 - 2 for some reason).
    I thought the files inside w8_E16GCIMS.510.zip should be extracted to EFI\BOOT\.

    The USB stick is FAT32.
    I now have two folders on the USB stick, one called EFI and one called E16GCIMS.510.

    Now, when I get to step 11, all I see is this which was also what I was getting before:
    Attachment 27115

    What am I still doing wrong?
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Boot up Windows 8 then insert the USB stick in the USB slot. Does Windows detect it ?
      My System SpecsSystem Spec

  9. #9


    Posts : 14
    Windows 8


    Yes, without a problem. That was how I transferred files to it.
      My System SpecsSystem Spec

  10. #10


    Posts : 14
    Windows 8


    Bump.
      My System SpecsSystem Spec

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New computer gets BSoD too often
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