Windows 8 and 8.1 Forums


New computer gets BSoD too often

  1. #11


    Posts : 14
    Windows 8


    Bump again.

    I figured out what's causing it. It only happens when I have my Bluetooth mouse connected. Then I can use my computer for about an hour before it gives me a BSoD. I have used my computer for several days without it during school and then it never crashes.

    Please, can someone help me? I need to use my mouse.

      My System SpecsSystem Spec

  2. #12


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your specs do not tell me what MSI Model # is your Laptop. However, I assume most MSI laptops have the built-in bluetooth device.

    Did you connect your bluetooth mouse with the built in bluetooth or via the USB bluetooth dongle that came with the mouse ?
      My System SpecsSystem Spec

  3. #13


    Posts : 14
    Windows 8


    It's the built-in thing.
      My System SpecsSystem Spec

  4. #14


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Then you need to go to MSI site to find out if they have a driver update for your Bluetooth device
      My System SpecsSystem Spec

  5. #15


    Posts : 14
    Windows 8


    I have already done that. I guess there's nothing left to do?
      My System SpecsSystem Spec

  6. #16


    Posts : 14
    Windows 8


    Last bump.
      My System SpecsSystem Spec

  7. #17


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Do you have a blue tooth dongle that came with the mouse ? you can try to use it instead of trying to connect with the built in blue tooth.

    Were you able to update the bios ? Since you think the BSOD was caused by the Blue tooth mouse, you can try to update the BIOS via live update without the mouse.
      My System SpecsSystem Spec

  8. #18


    Posts : 14
    Windows 8


    I don't have any bluetooth dongle, I just use the built-in thing.

    I was never able to update the bios due to the USB thingie not showing up during one of the last steps as I took a picture of.

    I don't think I can use Live Update. On MSI's website, it says it's only intended for desktops. Mine's a laptop.
      My System SpecsSystem Spec

  9. #19


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Well, sorry I am running out of resource to help you. I guess you'd have to replace the Bluetooth mouse with a USB Mouse.
      My System SpecsSystem Spec

  10. #20


    Posts : 14
    Windows 8


    I understand, thanks for helping me for so long.
      My System SpecsSystem Spec

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New computer gets BSoD too often
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