Windows 8 and 8.1 Forums

BSOD for months...

  1. #1


    Posts : 14
    windows 8 64bit

    BSOD for months...


    Hello everyone

    I have had issues with bsods with this machine, since I build this pc. I had it over a half year and found out i had currupted files. I got windows 8 from a shop and installed it. I still have problems with bsod and its driving me crazy now....Hope someone can help me with Analysing these dumps.

    btw im from Denmark, so few files may be in danish.

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your dmp files indicated either you have a bad Video Driver or you have a bad memory stick.

    1. Update your video driver from the manufacturer
    2. Download Memtest86+ - Advanced Memory Diagnostic Tool, burn it to a cd/USB stick and run memtest for at least 6-8 hours
      My System SpecsSystem Spec

  3. #3


    Posts : 14
    windows 8 64bit


    OK weird..... I build a new computer in 2013 february and only needed to replace my old hd4890 gfx card. I had bsods and found some currupted files. I did memtest back then and found nothing. I had a feeling maybe my old gfx had something to do with it. So i went out got windows 8 and a new gfx hd7970. I did a fresh install and now its owning me with bsods when i play games.

    Im gonna do memtest again and also use windows 8 memtest extended, so i can say ive done that again. I tends to happend in games only atm. Hope I can get it fixed :S Ill try amd's driver and xfx's driver. Maybe try some older one's to.
      My System SpecsSystem Spec

  4. #4


    Posts : 14
    windows 8 64bit


    Hello again,

    I tested the memory for over 6 hours and passed. I tried 3 gfx drivers: windows build in driver, amd driver and amd lastest beta driver. All 3 are different versions and crashed with all 3 and restarted.

    I had this issue with my old gfx card too.... any advice ? im stuck....

    I added 2 new dumps from the 2 crashes with a different version gfx driver.
    Last edited by Nazu84; 04 Sep 2013 at 09:44. Reason: forgot to upload file
      My System SpecsSystem Spec

  5. #5


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your last 2 BSOD's. One is caused by memory corruption, the other caused by dxgmms1.sys and you said you run the test for the RAM. How did you run the test ? did you use memtes86+ ?.

    suggest to try:
    1. Unplug any USB devices except Mouse and Keyboard
    2. Make sure you have the latest BIOS updated.
    3. Make sure you have the latest Chipset driver installed.
    4. If you are overclocking, please set it back to default.
    5. Turn off any anti virus software except the built in Windows Defender.
    6. Boot up the PC, open the Elevated command prompt and run:
      dism /online /cleanup-image /restorehealth
      My System SpecsSystem Spec

  6. #6


    Posts : 14
    windows 8 64bit


    I used windows memory test. I ran the longest test about 6 hours. Cant find my memtest86+ cd atm.

    1. done
    2. done
    3. done
    4. done
    5. done
    6. done

    Im having alot of errors now, i cant even run a game now. Steam wont work, uplay wont work, Origin wont work. Im beginning to think its the stupid motherboard thats messed up ... I got a asrock z68 extreame4 gen3 and there is even a facebook profil about that motherboard + bsod.

    https://www.facebook.com/pages/ASRoc...58507274235904

    im really hating this computer right now....

    i added a new file with logs over the games not opening because of steam, origin and uplay. something to do with ntdll.dll, im afraid its in danish some of it :S
      My System SpecsSystem Spec

  7. #7


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Windows memory test is no good and most of the time won't find any errors. You need to use memtest86+ and run 6-8 hours. Please do this before we can go on.

    Also, please check if your RAM sticks are on the compatible list with your mother board.

    You can download the latest memtest86+ from here: Memtest86+ - Advanced Memory Diagnostic Tool
      My System SpecsSystem Spec

  8. #8


    Posts : 14
    windows 8 64bit


    I did a memtest with memtest+86 v4.20. I ran it for 10 hours and it passed the test 8 times with 0 errors.

    The ram is Kingston's KHX1600C9D3K2/8GX and they are on Asrock's compatible list.

      My System SpecsSystem Spec

  9. #9


    Posts : 14
    windows 8 64bit


    So I guees there is only one option left, return the motherboard ?
      My System SpecsSystem Spec

  10. #10


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Before you return the MB , let us try:
    Open the case and try to re-seat everything: RAM, video card, check the Sata cable for tight connection.
    Also, make sure your HD is not defected. Open Elevated command prompt and run: chkdsk C: /r /f
    It will take a while to complete.

    BTW, what brand and wattage of your PSU ?
      My System SpecsSystem Spec

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