Windows 8 and 8.1 Forums


New computer, random BSOD's

  1. #1


    Posts : 4
    Windows 8

    New computer, random BSOD's


    Computer is only 2-3 days old, I get random BSODs, I formatted it with the windows "refresh your pc"(does that counts as formatting?) and I still get random BSODs... I only have 2 dumps, but I had the bsod 7-9 times in 2-3 days.

    I viewed dump files with bluescreenview and hal.dll might be the problem, I really need to know if this is a hardware or driver issue,

    thanks for this awesome forum,

    Edit: I have disabled hibernation feature because it was taking so much space on the SSD, I dont think that is the problem but just saying.
    Last edited by eKro; 30 Aug 2013 at 10:36.

      My System SpecsSystem Spec

  2. #2


    Sounds like a faulty HDD to be honest. Brand new, Happens after a refresh and blames the hal.dll file as the cause. Worth Resetting the laptop fully to be 100% sure.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Windows is installed in kingston hpyerX ssd, I also have a 750gb hdd. Is there a way for me to test the drives without formatting them?

    edit: I have used HD tune, it didnt showed any errors.
    Last edited by eKro; 30 Aug 2013 at 19:14.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8


    Bump... I have got another 3 more BSODs since I started the thread
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Refresh isn't a "format"
    Nor is "Reset" (IMO) - but it comes very, very close

    I'll be back either this evening or tomorrow AM (Eastern time in the US) to run the memory dumps. I'm late for work right now.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"

    Finally, restart the system in order for the changes to take affect.
    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

    MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)
    Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver)
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Aug 31 01:12:10.366 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\083113-13671-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 8:46:19.055
    *** ERROR: Module load completed but symbols could not be loaded for nsiproxy.sys
    Probably caused by :NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+145 )
    BugCheck 139, {3, fffff8801b675d80, fffff8801b675cd8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8801b675d80, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8801b675cd8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  BFNService.exe
    FAILURE_BUCKET_ID: 0x139_3_NETIO!NsiEnumerateObjectsAllParametersEx
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  E16F4IG6.706
      BIOS Release Date             05/22/2013
      Manufacturer                   
      Product Name                  GT60 2OC/2OD
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 30 16:25:30.053 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\083013-7281-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:29.742
    Probably caused by :ntkrnlmp.exe ( nt!KiExpireTimerTable+136 )
    BugCheck A, {8, 2, 0, fffff801e629f6e2}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801e629f6e2, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiExpireTimerTable
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  E16F4IG6.706
      BIOS Release Date             05/22/2013
      Manufacturer                   
      Product Name                  GT60 2OC/2OD
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 30 11:59:54.950 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\083013-7359-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 9:19:00.640
    Probably caused by :memory_corruption ( nt!MiDemoteCombinedPte+3d )
    BugCheck 1000007E, {ffffffffc0000005, fffff80304b9de89, fffff880031ef558, fffff880031eed90}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80304b9de89, The address that the exception occurred at
    Arg3: fffff880031ef558, Exception Record Address
    Arg4: fffff880031eed90, Context Record Address
    PROCESS_NAME:  firefox.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!MiDemoteCombinedPte
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  E16F4IG6.706
      BIOS Release Date             05/22/2013
      Manufacturer                   
      Product Name                  GT60 2OC/2OD
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 30 02:40:25.824 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\083013-7000-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 10:29:37.513
    *** WARNING: Unable to verify timestamp for akw8x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for akw8x64.sys
    Probably caused by :akw8x64.sys ( akw8x64+c5682 )
    BugCheck D1, {fffff80039af46a0, 2, 1, fffff880063a1682}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff80039af46a0, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff880063a1682, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  BFNService.exe
    FAILURE_BUCKET_ID: AV_akw8x64+c5682
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  E16F4IG6.706
      BIOS Release Date             05/22/2013
      Manufacturer                   
      Product Name                  GT60 2OC/2OD
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Aug 29 09:35:12.909 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082913-5203-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:31:55.598
    Probably caused by :ntkrnlmp.exe ( nt!KiFatalExceptionHandler+22 )
    BugCheck 1E, {ffffffffc0000005, fffff8026d82df70, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8026d82df70, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!KiFatalExceptionHandler
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  E16F4IG6.706
      BIOS Release Date             05/22/2013
      Manufacturer                   
      Product Name                  GT60 2OC/2OD
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Aug 31 01:12:10.366 2013 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    SynTP.sys                   Fri Aug 24 19:20:26 2012 (50380C3A)
    bwcW8x64.sys                Mon Sep 24 16:37:14 2012 (5060C47A)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    e22w8x64.sys                Mon Dec  3 10:42:37 2012 (50BCC86D)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    akw8x64.sys                 Wed Jan 23 14:18:12 2013 (51003774)
    RtsPer.sys                  Fri Feb  1 02:09:27 2013 (510B6A27)
    btath_avdt.sys              Tue Feb 19 01:05:01 2013 (5123160D)
    btfilter.sys                Tue Feb 19 01:05:34 2013 (5123162E)
    btath_flt.sys               Tue Feb 19 01:09:51 2013 (5123172F)
    btath_a2dp.sys              Tue Feb 19 01:09:59 2013 (51231737)
    iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
    dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
    igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
    nvlddmkm.sys                Wed Mar 27 17:35:15 2013 (51536613)
    nvpciflt.sys                Wed Mar 27 17:35:41 2013 (5153662D)
    nvkflt.sys                  Wed Mar 27 17:35:52 2013 (51536638)
    RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
    SaiBus.sys                  Tue Apr 16 13:17:23 2013 (516D87A3)
    SaiMini.sys                 Tue Apr 16 13:17:23 2013 (516D87A3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 30 11:59:54.950 2013 (UTC - 4:00)**************************
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    SaiU1708.sys                Thu Sep 20 06:03:52 2012 (505AEA08)
    SaiK1708.sys                Thu Sep 20 06:03:56 2012 (505AEA0C)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    bwcW8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    akw8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RtsPer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SaiBus.sys
    http://www.carrona.org/drivers/driver.php?id=SaiMini.sys
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    SaiU1708.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SaiK1708.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8


    Ok the problem was apparently one of the rams, I have 4x8 I have gave the computer back and they ran some tests.

    So I am getting it back tomorrow, thanks for the responds.
      My System SpecsSystem Spec

New computer, random BSOD's
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