Windows 8 and 8.1 Forums


BSOD with KMODE_EXCEPTION_NOT_HANDLED

  1. #1


    Posts : 6
    Windows 8 64-bit

    BSOD with KMODE_EXCEPTION_NOT_HANDLED


    Hi everyone.

    Quite a while back, I purchased an HP Pavilion Sleekbook with Windows 8. It had problems since the day I bought it around two months ago. The shop does not accept refunds. But this laptop has been in the PC clinic around 8 times since I bought it. The problem persisted, although the laptop was formatted many times, and the network card with the problematic driver (netr28x.sys) was replaced. it's crashed many more times since I brought it back, so I got fed up and disabled the network card. I had an old wireless adapter lying around, so I connected that to the computer earlier today. It was working fine for a little while... and then yep. Bluescreen. This time the error was KMODE_NOT_LESS_OR_EQUAL (intelppm.sys). I've attached the files that the SF Diagnostic Tool yielded. I believe four of the five dumps are from before, caused by netr28x.sys, and the latest one is this new error.

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I would be on the phone with HP right now. HP's warranty is 1 year - and Win8 came out last October - so you should have about 2 months left on your warranty.

    The latest memory dump is suggestive of a hardware problem (see the Usual Causes listed here: BSOD Index ).
    Although driver problems are possible with this error, your having reformatted it several times should have ruled that sort of issue out.
    You must remove the wireless USB network adapter to completely rule out driver problems (as these devices tend to crash a lot). Here's my canned speech about them:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
    These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful. (For laptops I suggest using the in-built wireless card, or the in-built wired connection)
    Meanwhile, you can start with these hardware diagnostics: Hardware Diagnostics

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Aug 26 07:52:44.512 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082613-30296-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 17:16:18.297
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by :intelppm.sys ( intelppm+3984 )
    BugCheck 1E, {ffffffffc0000005, fffff880069dd984, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880069dd984, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_intelppm+3984
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  F.18
      BIOS Release Date             02/08/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion Sleekbook 15 PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 21 12:44:42.997 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082113-22296-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:49:06.709
    *** WARNING: Unable to verify timestamp for netr28x.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
    Probably caused by :netr28x.sys ( netr28x+95ffe )
    BugCheck D1, {fffff880047da000, 2, 0, fffff88004f00ffe}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff880047da000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88004f00ffe, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_netr28x+95ffe
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  F.18
      BIOS Release Date             02/08/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion Sleekbook 15 PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 28 03:43:16.467 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072813-26500-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:17.280
    *** WARNING: Unable to verify timestamp for netr28x.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
    Probably caused by :netr28x.sys ( netr28x+95ffe )
    BugCheck D1, {fffff880043c8000, 2, 0, fffff880068d7ffe}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff880043c8000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880068d7ffe, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_netr28x+95ffe
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  F.18
      BIOS Release Date             02/08/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion Sleekbook 15 PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Aug 26 07:52:44.512 2013 (UTC - 4:00)**************************
    netr28ux.sys                 Thu Apr 12 11:50:17 2012 (4F86F9B9)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    BtL2caScoIf.sys              Thu Jul 19 05:47:36 2012 (5007D7B8)
    stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
    iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
    igdkmd64.sys                 Tue Jul 31 18:05:35 2012 (501856AF)
    IvtUrbBtFlt.sys              Wed Aug  8 09:43:46 2012 (50226D12)
    rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    Smb_driver_Intel.sys         Fri Aug 24 19:22:13 2012 (50380CA5)
    nvlddmkm.sys                 Tue Oct  2 14:21:13 2012 (506B3099)
    nvpciflt.sys                 Tue Oct  2 14:21:40 2012 (506B30B4)
    intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Aug 21 12:44:42.997 2013 (UTC - 4:00)**************************
    netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 28 03:43:16.467 2013 (UTC - 4:00)**************************
    intelppm.sys                 Wed Jul 25 22:26:48 2012 (5010AAE8)
    nvlddmkm.sys                 Tue Jul 31 11:05:15 2012 (5017F42B)
    nvpciflt.sys                 Tue Jul 31 11:05:43 2012 (5017F447)
    
    http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    BtL2caScoIf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    IvtUrbBtFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8 64-bit


    Thanks for the sugestions, John. A problem, though: my laptop does not have a CD drive for most of the diagnostics. Would an external drive work?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Be aware that booting from a CD/DVD in an OEM UEFI-based system isn't as easy as it was in the older BIOS-based systems. You have to disable SecureBoot and enable the legacy boot functions (which are different for each OEM, and sometimes different between models).

    An external CD/DVD drive should work (if your system is able to boot to USB devices)
    You can also use a bootable USB drive - I use YUMI for that (it let's your boot ISO files from the USB drive), but I haven't checked for updates to it in the last year or so. It's free here: YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux
      My System SpecsSystem Spec

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