Windows 8 and 8.1 Forums

BSOD on shut-down

  1. #1


    Posts : 52
    Windows 8.1 Pro x64

    BSOD on shut-down


    ADDITIONAL QUESTION: the screen with the large " " is the BSOD screen for windows right?

    Pls help me, my notebook is still new
    my complete specs below

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes, that's the new "BSOD" screen :0(

    The reports are incomplete - only 2 memory dumps were uploaded.
    We need the rest of the reports from here: Blue Screen of Death (BSOD) Posting Instructions Let the reports run for at least 15 minutes (or until the app itself tells you that it's done). Then zip up the reports and upload them with your next post.

    These are looking like video errors - but it's not 100% certain at this point.
    Please update the Intel video drivers for your system. If there are no more recent one's at the Asus website, then try http://downloadcenter.intel.com

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Aug 26 03:50:42.543 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082613-38750-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 3:00:36.590
    *** WARNING: Unable to verify timestamp for idmwfp.sys
    *** ERROR: Module load completed but symbols could not be loaded for idmwfp.sys
    Probably caused by :idmwfp.sys ( idmwfp+7d3c )
    BugCheck 1000007E, {ffffffffc0000005, fffff88017148d3c, fffff8801813a878, fffff8801813a0b0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88017148d3c, The address that the exception occurred at
    Arg3: fffff8801813a878, Exception Record Address
    Arg4: fffff8801813a0b0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_idmwfp+7d3c
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  X202E.210
      BIOS Release Date             06/20/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X202E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Aug 25 00:49:30.936 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082513-28812-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 17:50:19.526
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+52876 )
    BugCheck 50, {fffffab8086e4b20, 0, fffff88004730876, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffffab8086e4b20, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88004730876, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  GfxUI.exe
    FAILURE_BUCKET_ID: AV_igdkmd64+52876
    CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  X202E.210
      BIOS Release Date             06/20/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  X202E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Aug 26 03:50:42.543 2013 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    tmnciesc.sys                Thu Jul  5 23:35:43 2012 (4FF65D0F)
    L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    TMEBC64.sys                 Fri Aug 24 01:04:26 2012 (50370B5A)
    athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
    igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    tmevtmgr.sys                Tue Nov 13 06:31:35 2012 (50A22F97)
    tmcomm.sys                  Tue Nov 13 06:31:43 2012 (50A22F9F)
    tmactmon.sys                Tue Nov 13 06:31:56 2012 (50A22FAC)
    plctrl.sys                  Wed Dec  5 03:53:06 2012 (50BF0B72)
    tmeevw.sys                  Fri Dec  7 13:18:24 2012 (50C232F0)
    RTKVHD64.sys                Tue Dec 11 07:52:01 2012 (50C72C71)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
    DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
    DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
    DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
    DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
    btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_flt.sys               Tue Dec 18 04:55:02 2012 (50D03D76)
    tmusa.sys                   Wed Dec 26 05:15:21 2012 (50DACE39)
    AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
    dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
    iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
    idmwfp.sys                  Wed Jun 26 19:57:26 2013 (51CB7FE6)
    ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
    ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
    ssudobex.sys                Wed Aug 14 02:48:10 2013 (520B282A)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=tmnciesc.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=TMEBC64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys
    http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
    http://www.carrona.org/drivers/driver.php?id=tmactmon.sys
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=tmeevw.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    tmusa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
    ssudobex.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 52
    Windows 8.1 Pro x64


    Sir usasma, im sorry for the lack of info (I've reuploaded the "complete" one)

    I will update the ATK, AiCharger and Graphics drivers THANK YOU VERY MUCH FOR THE FAST and INFORMATIVE REPLY! Will keep you updated with the progress.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This one looks like the last one.
    Please upload the file to a free file hosting service and post a link here.

    If BSOD's continue, please run these free diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

  5. #5


    Posts : 52
    Windows 8.1 Pro x64


    IanDrexP v3.rar

    There you go sir, thank you for the time and effort
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    File is blocked by MediaFire due to TOS violation (WTF?)

    Let's try this:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

    You can also copy the text of the systeminfo report and paste it into your next post (put it in quotes when doing so).
    Gotta wonder if there's something interfering with the process here - such as malware/virus', or web site restrictions (maybe country settings?). Still our process remains the same - it may just take longer without all the reports.
      My System SpecsSystem Spec

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