BSOD on shut-down

IanDrexP

CPA in Transit
Messages
52
ADDITIONAL QUESTION: the screen with the large " :( " is the BSOD screen for windows right?

Pls help me, my notebook is still new
:( my complete specs below
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Vivobook X202E-CT009H
    CPU
    Intel Core i3-3217u Dual-Core Processor @ Stock 1.8GHz
    Motherboard
    Intel HM76 Express Chipset
    Memory
    4GB DDR3 SDRAM @ Stock 1333 MHz
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    ASUS SonicMaster (w/ Built-in Speakers & Microphone)
    Monitor(s) Displays
    11.6" Multi-Touch Backlit LED Screen (w/ Front HD Web Camera)
    Screen Resolution
    1366x768
    Hard Drives
    Seagate Momentus Thin ST500LT012 2.5" SATA HDD @ 500GB (5400 rpm)
    PSU
    2 Cells 5136 mAh 38 Whrs Polymer Battery
    Mouse
    ASUS Smart Gesture Touch Pad
    Internet Speed
    PLDT DSL @ (3 Mbps ↓ & 0.75 Mbps ↑ )
    Browser
    Cyberfox
    Antivirus
    Bitdefender Total Security 2015
    Other Info
    Microsoft Office Professional Plus 2013 | 1 x Combo Audio Jack |1 x VGA port | 1 x USB 3.0 | 2 x USB 2.0 | 1 x RJ45 | 1 x HDMI | 1 x SD/SDHC/SDXC/MMC Card Reader | Integrated 802.11 b/g/n WiFi | Bluetooth 4.0+ HS | 10/100 Base T | 30.3 x 20.0 x 2.17 cm | 3.08 lbs | For School and General Use
Yes, that's the new "BSOD" screen :0(

The reports are incomplete - only 2 memory dumps were uploaded.
We need the rest of the reports from here: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html Let the reports run for at least 15 minutes (or until the app itself tells you that it's done). Then zip up the reports and upload them with your next post.

These are looking like video errors - but it's not 100% certain at this point.
Please update the Intel video drivers for your system. If there are no more recent one's at the Asus website, then try http://downloadcenter.intel.com

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Aug 26 03:50:42.543 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082613-38750-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 3:00:36.590[/B]
*** WARNING: Unable to verify timestamp for idmwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for idmwfp.sys
Probably caused by :[B]idmwfp.sys ( idmwfp+7d3c )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88017148d3c, fffff8801813a878, fffff8801813a0b0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88017148d3c, The address that the exception occurred at
Arg3: fffff8801813a878, Exception Record Address
Arg4: fffff8801813a0b0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_idmwfp+7d3c[/B]
CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  X202E.210
  BIOS Release Date             06/20/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X202E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 25 00:49:30.936 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082513-28812-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]3 days 17:50:19.526[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+52876 )[/B]
BugCheck [B]50, {fffffab8086e4b20, 0, fffff88004730876, 2}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
Arguments: 
Arg1: fffffab8086e4b20, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff88004730876, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  GfxUI.exe
FAILURE_BUCKET_ID: [B]AV_igdkmd64+52876[/B]
CPUID:        "Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  X202E.210
  BIOS Release Date             06/20/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X202E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Aug 26 03:50:42.543 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
tmnciesc.sys                Thu Jul  5 23:35:43 2012 (4FF65D0F)
L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
TMEBC64.sys                 Fri Aug 24 01:04:26 2012 (50370B5A)
athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
tmevtmgr.sys                Tue Nov 13 06:31:35 2012 (50A22F97)
tmcomm.sys                  Tue Nov 13 06:31:43 2012 (50A22F9F)
tmactmon.sys                Tue Nov 13 06:31:56 2012 (50A22FAC)
plctrl.sys                  Wed Dec  5 03:53:06 2012 (50BF0B72)
tmeevw.sys                  Fri Dec  7 13:18:24 2012 (50C232F0)
RTKVHD64.sys                Tue Dec 11 07:52:01 2012 (50C72C71)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
DptfManager.sys             Mon Dec 17 19:07:12 2012 (50CFB3B0)
DptfDevDram.sys             Mon Dec 17 19:07:45 2012 (50CFB3D1)
DptfDevGen.sys              Mon Dec 17 19:08:05 2012 (50CFB3E5)
DptfDevFan.sys              Mon Dec 17 19:08:21 2012 (50CFB3F5)
DptfDevProc.sys             Mon Dec 17 19:09:51 2012 (50CFB44F)
btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
btath_flt.sys               Tue Dec 18 04:55:02 2012 (50D03D76)
tmusa.sys                   Wed Dec 26 05:15:21 2012 (50DACE39)
AsusTP.sys                  Thu Jan 10 08:29:56 2013 (50EEC254)
dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
idmwfp.sys                  Wed Jun 26 19:57:26 2013 (51CB7FE6)
ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
ssudobex.sys                Wed Aug 14 02:48:10 2013 (520B282A)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=tmnciesc.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=TMEBC64.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys
http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
http://www.carrona.org/drivers/driver.php?id=tmactmon.sys
plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=tmeevw.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
tmusa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
ssudobex.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Sir usasma, im sorry for the lack of info (I've reuploaded the "complete" one)

I will update the ATK, AiCharger and Graphics drivers :D THANK YOU VERY MUCH FOR THE FAST and INFORMATIVE REPLY! Will keep you updated with the progress.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Vivobook X202E-CT009H
    CPU
    Intel Core i3-3217u Dual-Core Processor @ Stock 1.8GHz
    Motherboard
    Intel HM76 Express Chipset
    Memory
    4GB DDR3 SDRAM @ Stock 1333 MHz
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    ASUS SonicMaster (w/ Built-in Speakers & Microphone)
    Monitor(s) Displays
    11.6" Multi-Touch Backlit LED Screen (w/ Front HD Web Camera)
    Screen Resolution
    1366x768
    Hard Drives
    Seagate Momentus Thin ST500LT012 2.5" SATA HDD @ 500GB (5400 rpm)
    PSU
    2 Cells 5136 mAh 38 Whrs Polymer Battery
    Mouse
    ASUS Smart Gesture Touch Pad
    Internet Speed
    PLDT DSL @ (3 Mbps ↓ & 0.75 Mbps ↑ )
    Browser
    Cyberfox
    Antivirus
    Bitdefender Total Security 2015
    Other Info
    Microsoft Office Professional Plus 2013 | 1 x Combo Audio Jack |1 x VGA port | 1 x USB 3.0 | 2 x USB 2.0 | 1 x RJ45 | 1 x HDMI | 1 x SD/SDHC/SDXC/MMC Card Reader | Integrated 802.11 b/g/n WiFi | Bluetooth 4.0+ HS | 10/100 Base T | 30.3 x 20.0 x 2.17 cm | 3.08 lbs | For School and General Use
This one looks like the last one.
Please upload the file to a free file hosting service and post a link here.

If BSOD's continue, please run these free diagnostics: Hardware Diagnostics
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Vivobook X202E-CT009H
    CPU
    Intel Core i3-3217u Dual-Core Processor @ Stock 1.8GHz
    Motherboard
    Intel HM76 Express Chipset
    Memory
    4GB DDR3 SDRAM @ Stock 1333 MHz
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    ASUS SonicMaster (w/ Built-in Speakers & Microphone)
    Monitor(s) Displays
    11.6" Multi-Touch Backlit LED Screen (w/ Front HD Web Camera)
    Screen Resolution
    1366x768
    Hard Drives
    Seagate Momentus Thin ST500LT012 2.5" SATA HDD @ 500GB (5400 rpm)
    PSU
    2 Cells 5136 mAh 38 Whrs Polymer Battery
    Mouse
    ASUS Smart Gesture Touch Pad
    Internet Speed
    PLDT DSL @ (3 Mbps ↓ & 0.75 Mbps ↑ )
    Browser
    Cyberfox
    Antivirus
    Bitdefender Total Security 2015
    Other Info
    Microsoft Office Professional Plus 2013 | 1 x Combo Audio Jack |1 x VGA port | 1 x USB 3.0 | 2 x USB 2.0 | 1 x RJ45 | 1 x HDMI | 1 x SD/SDHC/SDXC/MMC Card Reader | Integrated 802.11 b/g/n WiFi | Bluetooth 4.0+ HS | 10/100 Base T | 30.3 x 20.0 x 2.17 cm | 3.08 lbs | For School and General Use
File is blocked by MediaFire due to TOS violation (WTF?)

Let's try this:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

You can also copy the text of the systeminfo report and paste it into your next post (put it in quotes when doing so).

Gotta wonder if there's something interfering with the process here - such as malware/virus', or web site restrictions (maybe country settings?). Still our process remains the same - it may just take longer without all the reports.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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