Windows 8 and 8.1 Forums

Need help with BSOD

  1. #1


    Posts : 3
    Windows 8 Pro 64-bit

    Need help with BSOD


    BSOD frequently occurs at start up. I got this errors (but not all at the same time):
    • dpc watchdog violation
    • system thread exception not handled
    • memory management
    • bad pool header

    Any help is appreciated.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by ehrine View Post
    BSOD frequently occurs at start up. I got this errors (but not all at the same time): Any help is appreciated.
    You said Any help.
    I have found that running sfc & DISM will fix a blue or black screen sometimes.
    Both need to be run in administrator command prompt.
    Rebooting after DISM seems to help.

    sfc /scannow

    (maybe half an hour to finish)

    Dism /Online /Cleanup-Image /RestoreHealth

    (up to an hour)

    Reboot

    sfc /scannow Again.

    They are worth trying.
    Easier to do than a Refresh or Restore.

    Attachment 26780

    Attachment 26781

    Copying & pasting the commands is easiest, to get the spaces correct.

    Attachment 26782

    I hope this helps.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8 Pro 64-bit


    Thanks for the quick response. I did the sfc scan then dism. After reboot, the same error showed:
    Attachment 26791
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2007. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Due to the age of this system, it's entirely possible that it may not be compatible with Win8. Win7 is affected less by system age than is Win8 - you may want to try that if you have a copy.

    Only 30 Windows Updates installed. Most systems have 80 - 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Out of 6 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    b44amd64.sys Tue Nov 21 07:23:06 2006 (4562EFAA)
    Broadcom NDIS driver
    http://www.carrona.org/drivers/driver.php?id=b44amd64.sys

    rimmpx64.sys Sun Mar 18 23:09:34 2007 (45FDFEEE)
    Ricoh Memory Card Reader driver
    http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys

    rimspx64.sys Thu Jul 26 07:33:52 2007 (46A886A0)
    Ricoh Memory Card Reader driver
    http://www.carrona.org/drivers/driver.php?id=rimspx64.sys

    rixdpx64.sys Fri Jul 27 06:45:50 2007 (46A9CCDE)
    Ricoh Memory Card Reader driver
    http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys

    VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 (48F69046)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS

    VSTAZL6.SYS Wed Oct 15 20:53:42 2008 (48F69096)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTAZL6.SYS

    VSTDPV6.SYS Wed Oct 15 20:57:45 2008 (48F69189)
    Conexant SoftK56 Modem Driver
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS

    netwlv64.sys Mon Aug 16 10:26:39 2010 (4C694A9F)
    Intel(R) Wireless WiFi Link 4965AGN
    http://www.carrona.org/drivers/driver.php?id=netwlv64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Aug 24 22:58:15.459 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082513-21325-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:05:19.298
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36d1b )
    BugCheck 1A, {41792, fffff68000019198, 80000000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
        the PTE. Parameters 3/4 contain the low/high parts of the PTE.
    Arg2: fffff68000019198
    Arg3: 0000000080000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41792
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x1a_41792_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM)2 CPU         T5300  @ 1.73GHz"
    MaxSpeed:     1730
    CurrentSpeed: 1729
      BIOS Version                  A17
      BIOS Release Date             06/13/2007
      Manufacturer                  Dell Inc.
      Product Name                  MM061                           
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 24 22:51:53.235 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082513-22620-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:00:10.073
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :mssmbios.sys ( mssmbios+24e3 )
    BugCheck 1A, {5200, fffffa8003549000, abdd7d5704b66486, abdd7d5796b66486}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000005200, The subtype of the bugcheck.
    Arg2: fffffa8003549000
    Arg3: abdd7d5704b66486
    Arg4: abdd7d5796b66486
    BUGCHECK_STR:  0x1a_5200
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1a_5200_mssmbios+24e3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 24 08:30:06.507 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082413-23103-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 22:01:34.309
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+4da )
    BugCheck 139, {3, fffff88002b24810, fffff88002b24768, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff88002b24810, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88002b24768, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!ExDeferredFreePool
    CPUID:        "Intel(R) Core(TM)2 CPU         T5300  @ 1.73GHz"
    MaxSpeed:     1730
    CurrentSpeed: 1729
      BIOS Version                  A17
      BIOS Release Date             06/13/2007
      Manufacturer                  Dell Inc.
      Product Name                  MM061                           
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 23 10:27:59.311 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082313-25802-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:01:30.149
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36d3a )
    BugCheck 1A, {41793, fffff683fbed8f80, 1, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041793, The subtype of the bugcheck.
    Arg2: fffff683fbed8f80
    Arg3: 0000000000000001
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41793
    PROCESS_NAME:  sppsvc.exe
    FAILURE_BUCKET_ID: 0x1a_41793_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM)2 CPU         T5300  @ 1.73GHz"
    MaxSpeed:     1730
    CurrentSpeed: 1729
      BIOS Version                  A17
      BIOS Release Date             06/13/2007
      Manufacturer                  Dell Inc.
      Product Name                  MM061                           
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 23 10:25:25.299 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082313-30544-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:02:02.138
    Probably caused by :Pool_Corruption ( nt!ExFreePool+3ec )
    BugCheck 19, {3, fffff8a002493820, fffff8a0cc493820, fffff8a002493820}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: fffff8a002493820, the pool entry being checked.
    Arg3: fffff8a0cc493820, the read back flink freelist value (should be the same as 2).
    Arg4: fffff8a002493820, the read back blink freelist value (should be the same as 2).
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_3_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM)2 CPU         T5300  @ 1.73GHz"
    MaxSpeed:     1730
    CurrentSpeed: 1729
      BIOS Version                  A17
      BIOS Release Date             06/13/2007
      Manufacturer                  Dell Inc.
      Product Name                  MM061                           
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Aug 23 10:22:56.059 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082313-22838-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:00:10.900
    *** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt!RtlEqualUnicodeString+7 )
    BugCheck 1000007E, {ffffffffc0000005, fffff8011f0be3c7, fffff88002bd3f98, fffff88002bd37d0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8011f0be3c7, The address that the exception occurred at
    Arg3: fffff88002bd3f98, Exception Record Address
    Arg4: fffff88002bd37d0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    FAILURE_BUCKET_ID: AV_nt!RtlEqualUnicodeString
    CPUID:        "Intel(R) Core(TM)2 CPU         T5300  @ 1.73GHz"
    MaxSpeed:     1730
    CurrentSpeed: 1729
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Aug 24 22:58:15.459 2013 (UTC - 4:00)**************************
    b44amd64.sys                Tue Nov 21 07:23:06 2006 (4562EFAA)
    rimmpx64.sys                Sun Mar 18 23:09:34 2007 (45FDFEEE)
    rimspx64.sys                Thu Jul 26 07:33:52 2007 (46A886A0)
    rixdpx64.sys                Fri Jul 27 06:45:50 2007 (46A9CCDE)
    VSTCNXT6.SYS                Wed Oct 15 20:52:22 2008 (48F69046)
    VSTAZL6.SYS                 Wed Oct 15 20:53:42 2008 (48F69096)
    VSTDPV6.SYS                 Wed Oct 15 20:57:45 2008 (48F69189)
    netwlv64.sys                Mon Aug 16 10:26:39 2010 (4C694A9F)
    igdkmd64.sys                Fri Mar 23 00:33:47 2012 (4F6BFD2B)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
    dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
    
    http://www.carrona.org/drivers/driver.php?id=b44amd64.sys
    http://www.carrona.org/drivers/driver.php?id=rimmpx64.sys
    http://www.carrona.org/drivers/driver.php?id=rimspx64.sys
    http://www.carrona.org/drivers/driver.php?id=rixdpx64.sys
    http://www.carrona.org/drivers/driver.php?id=VSTCNXT6.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTAZL6.SYS
    http://www.carrona.org/drivers/driver.php?id=VSTDPV6.SYS
    http://www.carrona.org/drivers/driver.php?id=netwlv64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8 Pro 64-bit


    Thanks a lot usasma for analyzing my problem.
    So which one should I do first?
    Btw aside from the errors above, I'm also getting these errors at startup: irql_not_less_or_equal and kernel_security_check_failure.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Just read your way through the post and fix things as you come to them.
    If you can't fix one for some reason - just post about it and continue on.

    Also, as BSOD's occur, zip up and upload the contents of C:\Windows\Minidump
    I generally only visit here once a day (today is unusual) in the early morning Eastern USA time.
      My System SpecsSystem Spec

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