Windows 8 and 8.1 Forums


BSOD - After loss of sound and powering down soundcard

  1. #1


    Posts : 2
    Windows 8

    BSOD - After loss of sound and powering down soundcard


    Hello everyone,

    This is my first post, but I have used this forum for help before, so thank you!

    My problem is Windows 8 will occasionally BSOD after the sound goes quiet or dead while watching a video or playing a game and I turn off my M-Audio Fast Track Pro in an attempt to recover sound. This is basically a soundcard that is used to record music or MIDI components. It is attached via USB. I have disabled all other soundcards besides the M-Audio.

    Im certain the drivers for this device are current and up-to-date. They do state to support Windows 8 on the M-Audio website found at Fast Track Pro Drivers

    My tool named "Blue Screen Viewer" shows to have 2 dump files, but I used the "SF_Diagnostic_Tool" as per forum instructions. The zip file has been attached to this post and I really appreciate any help!

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    These devices are disabled. Is this deliberate? If so, why?
    Intel(R) Ethernet Connection I217-V PCI\VEN_8086&DEV_153B&SUBSYS_859F1043&REV_04\3&11583659&0&C8 This device is disabled.
    Realtek PCIe GBE Family Controller PCI\VEN_10EC&DEV_8168&SUBSYS_859E1043&REV_11\6&EB089EB&0&002800E3 This device is disabled.
    Please re-enable them, then update their drivers - then disable them again if so desired.

    The WER section of MSINFO32 shows BSOD's blamed on the M-Audio software - as do the 2 memory dumps that you uploaded. Please uninstall the M-Audio software and see if that stops the BSOD's.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
    ASUS USB Hub filter driver
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

    If fixing the above stuff stops the BSOD's, then try reinstalling the latest, Win8 compatible version of the M-Audio software to see if the BSOD's return.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Jul 28 23:30:54.985 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072813-15718-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 2:40:59.294
    *** WARNING: Unable to verify timestamp for MAudioFastTrackPro.sys
    *** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackPro.sys
    Probably caused by :MAudioFastTrackPro.sys ( MAudioFastTrackPro+f3c2 )
    BugCheck 3B, {c0000005, fffff8800860f3c2, fffff8800c260a70, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800860f3c2, Address of the instruction which caused the bugcheck
    Arg3: fffff8800c260a70, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x3B_MAudioFastTrackPro+f3c2
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3398
      BIOS Version                  1205
      BIOS Release Date             06/26/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jul 26 20:49:07.522 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072613-17578-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 21:40:03.198
    *** WARNING: Unable to verify timestamp for MAudioFastTrackPro.sys
    *** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackPro.sys
    Probably caused by :MAudioFastTrackPro.sys ( MAudioFastTrackPro+134aa )
    BugCheck 7F, {8, fffff880015c5db0, fffff880015e1fd0, fffff8800af574aa}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: fffff880015c5db0
    Arg3: fffff880015e1fd0
    Arg4: fffff8800af574aa
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7f_8_MAudioFastTrackPro+134aa
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3398
      BIOS Version                  1205
      BIOS Release Date             06/26/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Jul 28 23:30:54.985 2013 (UTC - 4:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    asmtufdriver.sys            Fri Sep 28 06:55:29 2012 (50658221)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    SCDEmu.SYS                  Sun Dec  9 03:46:41 2012 (50C44FF1)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btwpanfl.sys                Mon Dec 31 16:42:33 2012 (50E206C9)
    asahci64.sys                Wed Jan  9 21:52:36 2013 (50EE2CF4)
    btwavdt.sys                 Thu Feb 21 11:25:06 2013 (51264A62)
    btwaudio.sys                Thu Feb 21 11:25:57 2013 (51264A95)
    btwrchid.sys                Thu Feb 21 11:26:05 2013 (51264A9D)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    vmic_x64.sys                Wed Feb 27 04:06:50 2013 (512DCCAA)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    RTKVHD64.sys                Tue Mar  5 08:21:03 2013 (5135F13F)
    bcmwl63a.sys                Tue Mar  5 22:43:14 2013 (5136BB52)
    aswRvrt.sys                 Thu May  9 04:47:02 2013 (518B6286)
    aswFsBlk.SYS                Thu May  9 04:47:16 2013 (518B6294)
    aswMonFlt.sys               Thu May  9 04:47:23 2013 (518B629B)
    aswTdi.SYS                  Thu May  9 04:47:32 2013 (518B62A4)
    aswrdr2.sys                 Thu May  9 04:47:41 2013 (518B62AD)
    MAudioFastTrackPro.sys      Thu May 23 08:56:01 2013 (519E11E1)
    btwampfl.sys                Fri Jun 14 12:35:06 2013 (51BB463A)
    bcbtums.sys                 Fri Jun 14 12:37:43 2013 (51BB46D7)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    aswVmm.sys                  Thu Jun 27 11:35:59 2013 (51CC5BDF)
    aswSP.SYS                   Thu Jun 27 11:37:21 2013 (51CC5C31)
    aswSnx.SYS                  Thu Jun 27 11:37:25 2013 (51CC5C35)
    
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    asmtufdriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    btwpanfl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    vmic_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
    http://www.carrona.org/drivers/driver.php?id=MAudioFastTrackPro.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thank you very much for the response! I really appreciate it.

    I took a couple of snippets to show you a couple of questions regarding the storage controllers.

    Attachment 26260
    Attachment 26261

    Should either of these be a concern. I can't seem to find an update for them.

    I went ahead and completely uninstalled ASUS Suite, which contained those drivers you told me to update. (ASUS Charger...etc.)

    I'm certain the driver for the M-Audio soundcard is to blame or the soundcard itself. Ill give you an update on the next BSOD. Thanks!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about Windows drivers - there's absolutely nothing that you can do about them other than keep up to date on Windows Updates. The most critical thing for you is the SSD firmware (as I have no clue about that) - if there's serious problems with the storage controllers I can usually identify it from the memory dumps.

    I strongly suspect the M-Audio soundcard/drivers also. Remove them and see if the BSOD's stop.
    If not, that's one less thing that we have to rule out!
      My System SpecsSystem Spec

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