Windows 8 and 8.1 Forums

Windows 8 being frozen randomly

  1. #1

    Posts : 3
    Windows 8

    Windows 8 being frozen randomly

    I got Acer 5755G. I upgraded from Win 7 to Win 8 but laptop is freezing. Randomly...

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    If you have a clean, fresh install of Win7, upgrades usually work fine
    If you've been using the Win7 installation for a while, then upgrades don't usually work well.
    I suggest a clean install even if it's an upgrade - it's much less trouble in the long run.

    As there are no memory dumps in the uploaded files, please upload this info:
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    Please be sure that you have ALL available Windows Updates

    Recently I've seen issues with the USB Mobile network adapters similar to what you're using. Please ensure that you have the latest, Win8 compatible version of the software/drivers for this device.

    These devices have problems in Device Manager:

    The first device is most likely Broadcom 802.11g Network Adapter. Is it deliberately disabled? If so, why?
    The second and 3rd devices are for your Broadcom Media Card reader. Please install the drivers for this device.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). They may also cause freezes/lockups.
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link:
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8

    Before that problem and even before Windows 8, rams were faulty so they changed them.

    I had problems long before I had USB Mobile Network.

    I shut wireless down because I don't need it, generally.

    I upgraded 2 times and both of them were fresh Windows 7, because I gave laptop to technical service and got it back. At second upgrade, I upgraded and opened Windows 8. It became frozen immediately even though it was fresh installment.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Have you installed the drivers for the Broadcom Media Card Reader?
    Have you removed Daemon Tools as I suggested?

    If so we can safely wait to see if the BSOD's have stopped.
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8

    I did it but I'm not sure because I'm at vacation and I don't use my laptop oftenly. Lots of people have "freezing" problem with their Windows 8's so maybe it Microsoft's fault.

    Also, laptop still has guarantee. I will send it to technical service after my vacation and I hope they will format HDD and install fresh Windows 7 I won't upgrade it to 8.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Not a problem. Thanks for letting us know!
      My System SpecsSystem Spec

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