Windows 8 and 8.1 Forums


[BSOD][Windows 8 Pro] Kernel Memory Crash

  1. #1


    Posts : 10
    Windows 8.1 Pro 64bit

    [BSOD][Windows 8 Pro] Kernel Memory Crash


    I can't remember the exact details but my computer Blue Screened with something about kernel memory exception (not entirely sure). This has been going on for weeks and I normally just ignore it.

    Unfortunately its getting worse and I have a feeling my hardware is at fault but I'm not entirely sure. I don't have the money to really go out and buy parts while I'm looking for a job and would like someones opinion on what it could be and how to fix it.

    Attachment 26099(SF_10-08-2013)

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 1 memory dump in the upload, please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    If using a disk cleaner (such as CCleaner) please stop while we're troubleshooting.

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Several of your drives are short of free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately! You also have Riva Tuner installed, so uninstall that also.

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    The BSOD blames video, but this isn't unusual when working with these low-level utilities. We'll work on the video if the other fixes don't work.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    hamachi.sys Thu Feb 19 05:36:41 2009 (499D3639)
    LogMeIn Hamachi Virtual network interface driver
    http://www.carrona.org/drivers/driver.php?id=hamachi.sys

    ALSysIO64.sys Sat Jul 9 20:27:45 2011 (4E18F201)
    Core Temp - CPU temperature monitor
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Aug  9 20:08:16.512 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081013-23415-01.dmp]
    Windows 8 Kernel Version 9200 MP (6 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:45:52.216
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+13507 )
    BugCheck 1000007E, {ffffffffc0000005, fffff88007daf387, fffff88009b95628, fffff88009b94e60}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88007daf387, The address that the exception occurred at
    Arg3: fffff88009b95628, Exception Record Address
    Arg4: fffff88009b94e60, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_dxgmms1!VidMmInterface
      BIOS Version                  F4
      BIOS Release Date             09/23/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-880G-UD3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Aug  9 20:08:16.512 2013 (UTC - 4:00)**************************
    hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)
    ALSysIO64.sys               Sat Jul  9 20:27:45 2011 (4E18F201)
    AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    AtiPcie64.sys               Mon Jul 16 02:46:14 2012 (5003B8B6)
    amd_sata.sys                Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                Mon Jul 23 14:34:52 2012 (500D994C)
    RTCore64.sys                Mon Mar 11 01:32:06 2013 (513D6C56)
    nvvad64v.sys                Tue May 14 11:27:24 2013 (519257DC)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
    VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxNetAdp.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
    nvlddmkm.sys                Thu Jul 25 22:41:39 2013 (51F1E1E3)
    
    http://www.carrona.org/drivers/driver.php?id=hamachi.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
    nvvad64v.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1 Pro 64bit


    Quote Originally Posted by usasma View Post
    snip
    Unfortunately I couldn't find any Hamachi Driver Updates.

    My PSU is a eXtreme Power Plus 700W (RS-700-PCAA-E3) which is about 4 years old, which is pretty much the same for my entire system.

    I can't free up any space on other hard drive because I store files there that I won't delete and its all neat and tidy and would be a pain trying to find it on the other hard drives.

    I uninstalled those programs and I think I did the AMD thing right for uninstalling Catalyst and installing new drivers manually.

    Here is the MiniDump before I made any changes.

    Attachment 26127
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Here's the results of the other memory dump. It's basically similar to the other one.
    I suspect the AMD OverDrive along with MSI Afterburner and Riva Tuner as the primary causes here.
    So, let's wait until the next BSOD (if any) to see what remains.

    Here's the results of the analysis for the last memory dump:

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Aug  9 20:08:16.512 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081013-23415-01.dmp]
    Windows 8 Kernel Version 9200 MP (6 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:45:52.216
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+13507 )
    BugCheck 1000007E, {ffffffffc0000005, fffff88007daf387, fffff88009b95628, fffff88009b94e60}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88007daf387, The address that the exception occurred at
    Arg3: fffff88009b95628, Exception Record Address
    Arg4: fffff88009b94e60, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_dxgmms1!VidMmInterface
      BIOS Version                  F4
      BIOS Release Date             09/23/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-880G-UD3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Aug  9 20:08:16.512 2013 (UTC - 4:00)**************************
    hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)
    ALSysIO64.sys               Sat Jul  9 20:27:45 2011 (4E18F201)
    AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    AtiPcie64.sys               Mon Jul 16 02:46:14 2012 (5003B8B6)
    amd_sata.sys                Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                Mon Jul 23 14:34:52 2012 (500D994C)
    RTCore64.sys                Mon Mar 11 01:32:06 2013 (513D6C56)
    nvvad64v.sys                Tue May 14 11:27:24 2013 (519257DC)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
    VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxNetAdp.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
    nvlddmkm.sys                Thu Jul 25 22:41:39 2013 (51F1E1E3)
    
    http://www.carrona.org/drivers/driver.php?id=hamachi.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
    nvvad64v.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1 Pro 64bit


    Back, fortunately I haven't had any BSOD's lately. But I found something that may have been contributing.

    Attachment 26258

    I don't think my services are meant to be like that. I first noticed this when trying to edit a .ini file and getting Acess denied, I then went to change permissions and getting:

    Attachment 26259

    From what I've read up on this sounds like registry corruption.

    Here's the latest from the SF Diagnostic Tool.

    Attachment 26262
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'd suspect that it's either a malware infection (not likely IMO) or corruption due to changing stuff inside the OS (like editing .ini files, changing permissions, and editing the registry).

    Most fixes that I've found suggest using SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt.
    c# - Windows Service is giving Description: <Failed to read description error code 2> - Stack Overflow
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1 Pro 64bit


    I tried that before and again just now. Nothing noticeable happened.

    Attachment 26277
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Try this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image
    If it doesn't work, then you're looking at a Refresh or Reset
    Refresh: Refresh Windows 8
    Reset: Reset Windows 8
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8.1 Pro 64bit


    Didn't work, thanks anyway though.
      My System SpecsSystem Spec

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