Windows 8 and 8.1 Forums

Bad_pool_caller

  1. #1


    Posts : 5
    Windows 8.1 Preview

    Bad_pool_caller


    Hi

    I'm having some trouble with the BAD_POOL_CALLER error. I'm currently running on Windows 8.1 Preview. The issue seems only to appear when opening a certain selection of images (.jpg, but not all .jpg). I have zipped my .dmp files from the minidump folder. Hope someone can take the time to help me.

    Also I thought I could ask another question while I was at it. I can't adjust the brightness on my laptop (Samsung NP730U3E). Adjusting it with the hotkeys on the keyboard or in settings doesn't work. The brightness seems to be adaptive when on battery, but plugged in it's always on max.

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    Windows 8


    I don't know about the BSOD issues but I do know that changing screen brightness on some laptops requires a certain background process to be running (Toshiba is terrible for this). This could explain why the functions keys for brightness just don't work.
    Does the fn+F1 key work? Do any of the other function keys work?

    If they do:
    Press fn + F1 and adjust the screen brightness under the title 'display' where there should be a sliding bar.

    If they don't:
    It looks like samsung uses a program called SW UPDATE for all it's drivers. If you download that there might be an auto scan function or even a program that should sound a little something like 'hotkeys support driver' or 'easy settings' etc etc.

    Sorry I couldn't be more help, just my 2 cents
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 Preview


    Thanks for the reply.

    All function keys work. When pushing the ones that should alter the brightness, a bar appears on the screen indicating the brightness level. The bar can indicate that I've changed the brightness, but in reality nothing changes.

    All drivers from SW update are already installed.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Processor may be overclocked!
    Expected Frequency: 2000
    Actual Frequency: 2494
    Overclock Ratio: 1.247
    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    Replace your Intel graphics drivers:
    - download a fresh copy of the Intel graphics drivers
    - uninstall the Intel graphics driver from your system
    - install the freshly downloaded graphics driver
    - monitor for further BSOD's

    FWIW - I have a Samsung NP780 that I use as a Desktop replacement and I've noticed 2 things:
    - it runs hot as all heck (so it shouldn't be overclocked)
    - the Samsung add-on programs cause the system to lock up periodically (I haven't figured out which one it is yet).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Aug 10 01:26:44.084 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-4406-01.dmp]
    Windows 8 Kernel Version 9431 MP (4 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:09:02.941
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+1612 )
    BugCheck C2, {99, fffff8000206fc8c, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff8000206fc8c, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  PhotosApp.exe
    FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  P05ABW.060.130530.dg
      BIOS Release Date             05/30/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  730U3E/740U3E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 10 01:16:55.202 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-4437-01.dmp]
    Windows 8 Kernel Version 9431 MP (4 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:14:39.062
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+1612 )
    BugCheck C2, {99, fffff80002194c8c, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff80002194c8c, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  PhotosApp.exe
    FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  P05ABW.060.130530.dg
      BIOS Release Date             05/30/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  730U3E/740U3E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 10 01:00:58.953 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-4031-01.dmp]
    Windows 8 Kernel Version 9431 MP (4 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:01:48.811
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+1612 )
    BugCheck C2, {99, fffff800013a4c8c, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff800013a4c8c, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  PhotosApp.exe
    FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  P05ABW.060.130530.dg
      BIOS Release Date             05/30/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  730U3E/740U3E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 10 00:58:51.919 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-5312-02.dmp]
    Windows 8 Kernel Version 9431 MP (4 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:02:01.775
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+1612 )
    BugCheck C2, {99, fffff80002075c8c, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff80002075c8c, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  PhotosApp.exe
    FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  P05ABW.060.130530.dg
      BIOS Release Date             05/30/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  730U3E/740U3E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Aug 10 00:56:27.834 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-5312-01.dmp]
    Windows 8 Kernel Version 9431 MP (4 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:5 days 22:36:35.694
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+1612 )
    BugCheck C2, {99, fffff80000432c8c, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff80000432c8c, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  PhotosApp.exe
    FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  P05ABW.060.130530.dg
      BIOS Release Date             05/30/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  730U3E/740U3E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul 28 23:31:56.949 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072813-6859-01.dmp]
    Windows 8 Kernel Version 9431 MP (4 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:3 days 0:50:28.813
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+1612 )
    BugCheck C2, {99, fffff80001e44c8c, 0, 0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
    Arg2: fffff80001e44c8c, Address being freed
    Arg3: 0000000000000000, 0
    Arg4: 0000000000000000, 0
    BUGCHECK_STR:  0xc2_99
    PROCESS_NAME:  WinSAT.exe
    FAILURE_BUCKET_ID: 0xc2_99_igdkmd64+1612
    CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   2000
    Actual Frequency:     2494
    Overclock Ratio:      1.247
     
      BIOS Version                  P05ABW.060.130530.dg
      BIOS Release Date             05/30/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  730U3E/740U3E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Aug 10 01:26:44.084 2013 (UTC - 4:00)**************************
    HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
    RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    Rt630x64.sys                Fri Sep  7 04:21:17 2012 (5049AE7D)
    amdkmpfd.sys                Thu Sep 13 19:02:55 2012 (5052661F)
    RtsUVStor.sys               Mon Oct 15 05:20:45 2012 (507BD56D)
    atikmpag.sys                Mon Nov 26 23:26:34 2012 (50B440FA)
    atikmdag.sys                Tue Nov 27 00:23:36 2012 (50B44E58)
    intmfs.sys                  Fri Dec 21 12:14:39 2012 (50D498FF)
    intmsd.sys                  Fri Dec 21 12:14:44 2012 (50D49904)
    ETD.sys                     Thu Jan  3 01:08:31 2013 (50E5205F)
    ETDSMBus.sys                Thu Jan  3 01:10:52 2013 (50E520EC)
    RTKVHD64.sys                Tue Jan  8 08:25:20 2013 (50EC1E40)
    NETwew00.sys                Thu Feb 21 17:58:25 2013 (5126A691)
    intelppm.sys                Sat Jun 15 17:47:58 2013 (51BCE10E)
    NdisVirtualBus.sys          Sat Jun 15 20:32:47 2013 (51BD07AF)
    ahcache.sys                 Sat Jun 15 20:35:57 2013 (51BD086D)
    werkernel.sys               Sat Jun 15 20:36:25 2013 (51BD0889)
    iwdbus.sys                  Fri Jun 21 14:11:08 2013 (51C4973C)
    igdkmd64.sys                Tue Jun 25 01:52:14 2013 (51C9300E)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    intmfs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    intmsd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    ETDSMBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 Preview


    Hi

    The PC has never been overclocked, however replacing the Intel graphics driver seems to have done the trick. Thank you very much.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I suspect that the overclock is due to a "Turbo" type program installed on the system (either in the BIOS or within Windows).
    As it doesn't appear to be related to the BSOD's, I'd ignore it for now.

    FYI - monitor the temps of the system. Even if it's not causing problems now, constant overheating can cause components to degrade and cause problems in the long run. Keep an eye on it and keep it as cool as you can.

    Good luck!
      My System SpecsSystem Spec

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