Solved Bad_pool_caller

Y

yngvargo

New Member
Messages
5
Hi

I'm having some trouble with the BAD_POOL_CALLER error. I'm currently running on Windows 8.1 Preview. The issue seems only to appear when opening a certain selection of images (.jpg, but not all .jpg). I have zipped my .dmp files from the minidump folder. Hope someone can take the time to help me.

Also I thought I could ask another question while I was at it. I can't adjust the brightness on my laptop (Samsung NP730U3E). Adjusting it with the hotkeys on the keyboard or in settings doesn't work. The brightness seems to be adaptive when on battery, but plugged in it's always on max.
 

My Computer

System One

  • OS
    Windows 8.1 Preview
I don't know about the BSOD issues but I do know that changing screen brightness on some laptops requires a certain background process to be running (Toshiba is terrible for this). This could explain why the functions keys for brightness just don't work.
Does the fn+F1 key work? Do any of the other function keys work?

If they do:
Press fn + F1 and adjust the screen brightness under the title 'display' where there should be a sliding bar.

If they don't:
It looks like samsung uses a program called SW UPDATE for all it's drivers. If you download that there might be an auto scan function or even a program that should sound a little something like 'hotkeys support driver' or 'easy settings' etc etc.

Sorry I couldn't be more help, just my 2 cents :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    i7 3820
    Motherboard
    Asus Sabertooth x79
    Memory
    16gb
    Graphics Card(s)
    Gigabyte GTX 680 2gb
    Browser
    Waterfox
    Antivirus
    Kaspersky
Thanks for the reply.

All function keys work. When pushing the ones that should alter the brightness, a bar appears on the screen indicating the brightness level. The bar can indicate that I've changed the brightness, but in reality nothing changes.

All drivers from SW update are already installed.
 

My Computer

System One

  • OS
    Windows 8.1 Preview
If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Processor may be overclocked!
Expected Frequency: 2000
Actual Frequency: 2494
Overclock Ratio: 1.247
Click to expand...

Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

Replace your Intel graphics drivers:
- download a fresh copy of the Intel graphics drivers
- uninstall the Intel graphics driver from your system
- install the freshly downloaded graphics driver
- monitor for further BSOD's

FWIW - I have a Samsung NP780 that I use as a Desktop replacement and I've noticed 2 things:
- it runs hot as all heck (so it shouldn't be overclocked)
- the Samsung add-on programs cause the system to lock up periodically (I haven't figured out which one it is yet).

Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Sat Aug 10 01:26:44.084 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-4406-01.dmp]
Windows 8 Kernel Version 9431 MP (4 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]0 days 0:09:02.941[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1612 )[/B]
BugCheck [B]C2, {99, fffff8000206fc8c, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff8000206fc8c, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  PhotosApp.exe
FAILURE_BUCKET_ID: [B]0xc2_99_igdkmd64+1612[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 10 01:16:55.202 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-4437-01.dmp]
Windows 8 Kernel Version 9431 MP (4 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]0 days 0:14:39.062[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1612 )[/B]
BugCheck [B]C2, {99, fffff80002194c8c, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff80002194c8c, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  PhotosApp.exe
FAILURE_BUCKET_ID: [B]0xc2_99_igdkmd64+1612[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 10 01:00:58.953 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-4031-01.dmp]
Windows 8 Kernel Version 9431 MP (4 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]0 days 0:01:48.811[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1612 )[/B]
BugCheck [B]C2, {99, fffff800013a4c8c, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff800013a4c8c, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  PhotosApp.exe
FAILURE_BUCKET_ID: [B]0xc2_99_igdkmd64+1612[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 10 00:58:51.919 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-5312-02.dmp]
Windows 8 Kernel Version 9431 MP (4 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]0 days 0:02:01.775[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1612 )[/B]
BugCheck [B]C2, {99, fffff80002075c8c, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff80002075c8c, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  PhotosApp.exe
FAILURE_BUCKET_ID: [B]0xc2_99_igdkmd64+1612[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 10 00:56:27.834 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080913-5312-01.dmp]
Windows 8 Kernel Version 9431 MP (4 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]5 days 22:36:35.694[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1612 )[/B]
BugCheck [B]C2, {99, fffff80000432c8c, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff80000432c8c, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  PhotosApp.exe
FAILURE_BUCKET_ID: [B]0xc2_99_igdkmd64+1612[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 28 23:31:56.949 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072813-6859-01.dmp]
Windows 8 Kernel Version 9431 MP (4 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]3 days 0:50:28.813[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+1612 )[/B]
BugCheck [B]C2, {99, fffff80001e44c8c, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff80001e44c8c, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  WinSAT.exe
FAILURE_BUCKET_ID: [B]0xc2_99_igdkmd64+1612[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  P05ABW.060.130530.dg
  BIOS Release Date             05/30/2013
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  730U3E/740U3E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Sat Aug 10 01:26:44.084 2013 (UTC - 4:00)**************************
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
Rt630x64.sys                Fri Sep  7 04:21:17 2012 (5049AE7D)
amdkmpfd.sys                Thu Sep 13 19:02:55 2012 (5052661F)
RtsUVStor.sys               Mon Oct 15 05:20:45 2012 (507BD56D)
atikmpag.sys                Mon Nov 26 23:26:34 2012 (50B440FA)
atikmdag.sys                Tue Nov 27 00:23:36 2012 (50B44E58)
intmfs.sys                  Fri Dec 21 12:14:39 2012 (50D498FF)
intmsd.sys                  Fri Dec 21 12:14:44 2012 (50D49904)
ETD.sys                     Thu Jan  3 01:08:31 2013 (50E5205F)
ETDSMBus.sys                Thu Jan  3 01:10:52 2013 (50E520EC)
RTKVHD64.sys                Tue Jan  8 08:25:20 2013 (50EC1E40)
NETwew00.sys                Thu Feb 21 17:58:25 2013 (5126A691)
intelppm.sys                Sat Jun 15 17:47:58 2013 (51BCE10E)
NdisVirtualBus.sys          Sat Jun 15 20:32:47 2013 (51BD07AF)
ahcache.sys                 Sat Jun 15 20:35:57 2013 (51BD086D)
werkernel.sys               Sat Jun 15 20:36:25 2013 (51BD0889)
iwdbus.sys                  Fri Jun 21 14:11:08 2013 (51C4973C)
igdkmd64.sys                Tue Jun 25 01:52:14 2013 (51C9300E)
[/font]
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
intmfs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intmsd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ETD.sys
ETDSMBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hi

The PC has never been overclocked, however replacing the Intel graphics driver seems to have done the trick. Thank you very much.
 

My Computer

System One

  • OS
    Windows 8.1 Preview
I suspect that the overclock is due to a "Turbo" type program installed on the system (either in the BIOS or within Windows).
As it doesn't appear to be related to the BSOD's, I'd ignore it for now.

FYI - monitor the temps of the system. Even if it's not causing problems now, constant overheating can cause components to degrade and cause problems in the long run. Keep an eye on it and keep it as cool as you can.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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