Windows 8 and 8.1 Forums


BSOD when trying to shut down or sleep

  1. #1


    Posts : 23
    Win 8 64-bit

    BSOD when trying to shut down or sleep


    I have got a HP laptop which has windows 8 installed on it. On july 14th, I refreshed my laptop by going to change PC settings->General->Refresh your PC without affecting your files... But on 4th and 5th august,, it gave bsod.. I am attaching the dumps for the same. Could you please tell me what causes the bsods??

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    The 2 memory dumps blame your network drivers (Rt630x64.sys). As you've already updated the network drivers (it shows that you did this between the 2 crashes), this error must be coming from somewhere else. But it will be from a program that is "network aware" or "internet capable"

    I would suggest that you ensure that you have ALL available Windows Updates.
    Beyond that, without the reports, I can't even venture a guess.
    In order to help figure this out, please run Driver Verifier according to these instructions: Driver Verifier Settings

    There is also a possibility that there is a hardware problem (I infer this due to the presence of hal.dll in the raw stack text). But as it only shows up in the older memory dump, I have to wonder if this a good guess on my part. Do you connect to the web through the wired connection or a wireless connection. If the wireless, try disabling the wired connection in the laptop's BIOS/UEFI - and see if that stops the BSOD's.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Aug  5 06:33:19.747 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080513-37159-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 3:27:38.567
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa8004bad880, fffff800dc071770, fffffa8008226b90}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004bad880, Physical Device Object of the stack
    Arg3: fffff800dc071770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8008226b90, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_Rt630x64_IMAGE_pci.sys
      BIOS Version                  F.26
      BIOS Release Date             02/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Aug  4 02:26:31.649 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080413-28095-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 12:51:04.096
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa8004d39880, fffff80291688770, fffffa800536eaf0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8004d39880, Physical Device Object of the stack
    Arg3: fffff80291688770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800536eaf0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_Rt630x64_IMAGE_pci.sys
      BIOS Version                  F.26
      BIOS Release Date             02/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Aug  5 06:33:19.747 2013 (UTC - 4:00)**************************
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    SymIMv.sys                   Fri Jul 20 22:05:47 2012 (500A0E7B)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
    EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
    rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
    stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
    AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
    SYMEVENT64x86.SYS            Wed Aug 22 01:33:18 2012 (50346F1E)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    amdkmpfd.sys                 Thu Sep 13 19:02:55 2012 (5052661F)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    SYMEFA64.SYS                 Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSPX64.SYS                 Fri Jan 25 16:30:05 2013 (5102F95D)
    atikmpag.sys                 Sat Feb 16 02:28:14 2013 (511F350E)
    atikmdag.sys                 Sat Feb 16 03:35:06 2013 (511F44BA)
    ccSetx64.sys                 Thu Mar 21 23:02:33 2013 (514BC9C9)
    SYMNETS.SYS                  Tue Apr  9 19:24:13 2013 (5164A31D)
    netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
    SRTSP64.SYS                  Mon Apr 22 18:26:52 2013 (5175B92C)
    SYMDS64.SYS                  Thu Apr 25 19:19:47 2013 (5179BA13)
    EX64.SYS                     Fri Apr 26 02:08:58 2013 (517A19FA)
    ENG64.SYS                    Fri Apr 26 02:10:48 2013 (517A1A68)
    BHDrvx64.sys                 Mon May 20 16:47:31 2013 (519A8BE3)
    Rt630x64.sys                 Fri Jun 21 05:29:10 2013 (51C41CE6)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Aug  4 02:26:31.649 2013 (UTC - 4:00)**************************
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=SymIMv.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 23
    Win 8 64-bit


    I have attached the report now and I use internet on a wired connection not wireless...
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I didn't notice anything definite in the reports.
    But the only other significant "internet aware" app in the reports is your Norton.

    Please try this:
    Anti-Virus Removal:
    Please do the following:
    - download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead (after removing Norton).
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
    - IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
    - perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    Then monitor for further BSOD's.

    Good luck!
      My System SpecsSystem Spec

BSOD when trying to shut down or sleep
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