Windows 8 and 8.1 Forums


HELP DEBUGGING BSOD (Please Diagnose my minidump files)

  1. #1


    Posts : 5
    Windows 8

    HELP DEBUGGING BSOD (Please Diagnose my minidump files)


    Attachment 25954 Hello everyone recently i've been experiencing the happy face blue screen of death... randomly too started yesterday and now one today happened while i was sleeping and the computer was idle. I'm running Windows 8 on the Alienware Aurora R4 the specs are stock but i'll list them anyways I7 3.6ghz(OCed 4.1), 8gb ram, NVIDIA GTX 660 I've had problems before with windows 7 BSOD and i was tought to upload my minidump files for debugging so i will add them in here now i hope you guys can help me fix this problem many thanks so much! The minidump files are inside the folder of the zip i had errors with trying to upload the minidumps by themeselfs thank you guys so much ~ Brandon

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    Both memory dumps blame USBXHCI.SYS
    Check in Device Manager for problems with a USBXHCI device. If so, then right click on it and uninstall it (DO NOT remove the drivers) - then reboot to let Windows redetect it

    Then check any other USB devices that you might have connected. This includes devices that are built into the system but still use the USB bus (webcam, touchpad, fingerprint reader, SD card reader, etc can all use USB or another bus).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Aug  6 15:16:31.364 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080613-26718-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 15:17:43.071
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    Probably caused by :USBXHCI.SYS ( USBXHCI+1ef7f )
    BugCheck D1, {30, 2, 0, fffff8800594ef7f}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000030, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800594ef7f, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_USBXHCI+1ef7f
    CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
    MaxSpeed:     3600
    CurrentSpeed: 3600
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Aug  5 23:58:11.935 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080513-23656-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 21:54:54.042
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    Probably caused by :USBXHCI.SYS ( USBXHCI+1ef7f )
    BugCheck D1, {30, 2, 0, fffff88005317f7f}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000030, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88005317f7f, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_USBXHCI+1ef7f
    CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
    MaxSpeed:     3600
    CurrentSpeed: 3600
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Aug  6 15:16:31.364 2013 (UTC - 4:00)**************************
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
    rtwlanu.sys                 Wed Aug  1 05:42:36 2012 (5018FA0C)
    iaStorA.sys                 Fri Aug 10 20:24:33 2012 (5025A641)
    dump_iaStorA.sys            Fri Aug 10 20:24:33 2012 (5025A641)
    SaiU0CD5.sys                Thu Sep 20 06:03:52 2012 (505AEA08)
    SaiK0CD5.sys                Thu Sep 20 06:03:56 2012 (505AEA0C)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    mcvidrv_x64.sys             Thu Dec 20 05:17:30 2012 (50D2E5BA)
    Rt630x64.sys                Thu Dec 27 19:04:06 2012 (50DCE1F6)
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    mcaudrv_x64.sys             Thu Jan 31 04:41:41 2013 (510A3C55)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
    SaiMini.sys                 Tue Apr 16 13:17:23 2013 (516D87A3)
    SaiBus.sys                  Tue Apr 16 13:17:23 2013 (516D87A3)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    SaiU0CD5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SaiK0CD5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=mcvidrv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=mcaudrv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=SaiMini.sys
    http://www.carrona.org/drivers/driver.php?id=SaiBus.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Thank you! I have USB Root (xHCI) in device manger but i can't do anything with it... Also my computer just froze while i was playing a game then restarted after like 15 seconds i'll post that memory dump can you please diganose this one... Appreciate it so much here is this new file minidumpAttachment 26320
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please describe what you tried and what the xHCI device looks like (is it grayed out, does it have a exclamation point next to it?)
    Have you stopped the overclock?

    This memory dump blames your Intel storage drivers. Please:
    - update your Intel Rapid Storage Technology (RST) drivers from the manufacturer's website. If updates aren't available there, then try http://downloadcenter.intel.com (search for Intel Rapid Storage Technology (RST) and DON'T use the Enterprise version).

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Aug 14 01:55:21.068 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081413-20078-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 14:28:23.776
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {0, 2, 0, fffff88001b37478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001b37478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
    MaxSpeed:     3600
    CurrentSpeed: 3600
      BIOS Version                  A07
      BIOS Release Date             10/26/2012
      Manufacturer                  Alienware
      Product Name                  Aurora-R4
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Aug 14 01:55:21.068 2013 (UTC - 4:00)**************************
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
    iaStorA.sys                 Fri Aug 10 20:24:33 2012 (5025A641)
    dump_iaStorA.sys            Fri Aug 10 20:24:33 2012 (5025A641)
    SaiU0CD5.sys                Thu Sep 20 06:03:52 2012 (505AEA08)
    SaiK0CD5.sys                Thu Sep 20 06:03:56 2012 (505AEA0C)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    mcvidrv_x64.sys             Thu Dec 20 05:17:30 2012 (50D2E5BA)
    Rt630x64.sys                Thu Dec 27 19:04:06 2012 (50DCE1F6)
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    mcaudrv_x64.sys             Thu Jan 31 04:41:41 2013 (510A3C55)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
    SaiMini.sys                 Tue Apr 16 13:17:23 2013 (516D87A3)
    SaiBus.sys                  Tue Apr 16 13:17:23 2013 (516D87A3)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    SaiU0CD5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SaiK0CD5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=mcvidrv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    http://www.carrona.org/drivers/driver.php?id=mcaudrv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=SaiMini.sys
    http://www.carrona.org/drivers/driver.php?id=SaiBus.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    The Usb Root Hub (xHCI) doesn't have excalamtion point or anything i tried updating the driver says windows says its the best driver up to date theres two more usb root hubs above it nothing wrong with any of them... and i haven't stopped overclocking because Alienware Aurora R4 came stock - Overclocked and i don't know how to Unclock it..... I know you're suppose to do something in the bios but i'm scared i may mess something up...
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    Windows 8


    Also should i download one of these? https://downloadcenter.intel.com/Det...(RST)&lang=eng The first one? Also thanks so much for your help! I've been gaming for about 5 hours straight with no Blue screen of death... or shut off.... it does it randomly.... like every 2 weeks but i've only had a total of 3 ... those 2 with the usb memory dump and this one...
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It sometimes takes a while to figure out the cause of a BSOD.
    When the memory dumps are all of one kind, they're fairly simple. But if you start throwing in others (such as this latest one), it makes it more difficult. We have to wonder if it's 2 separate problems - or just one problem with different errors (a hardware problem).

    Try the SetupRST.exe file from the link that you provided.
    Then we wait for the next BSOD and memory dump.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8


    Ok thankyou will do! Thanks for the support i'll post the next minidump if it blue screens!
      My System SpecsSystem Spec

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