Windows 8 and 8.1 Forums


Help please, lately my machine keeps on BSODing randomly

  1. #1


    England
    Posts : 39
    Windows 8.1 PRO 64bit

    Help please, lately my machine keeps on BSODing randomly


    Help please, lately my machine keeps on BSODing randomly, Please see attached file

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are no memory dumps in the uploaded reports, please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    This device is disabled. Is this deliberate? If so, why?
    150Mbps Wireless 802.11n PCI Adapter PCI\VEN_1814&DEV_3060&SUBSYS_77111432&REV_00\4&3A7CD15B&0&38A4 This device is disabled.
    If not using the device, please remove it from your system and uninstall it's software. If you do use it, please enable it and update the drivers. Feel free to disable it again after this.

    I don't see many BSOD's in the WER section of MSINFO32, but I do see many, many Live Kernel Events. Please do this:
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    Also, please use this free utility to monitor your system's temperatures: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  3. #3


    England
    Posts : 39
    Windows 8.1 PRO 64bit

    Thankyou


    Hi,, thanks for the reply, I couldn't find any MEMORY.DMP or minidump in whole of my system, so I follow your instructions on how to set my system to capture Minidumps. I followed your instruction about Kernel Events and Im attaching the ZIP file here...Ill upload the minidump the next time my machine crashes..Ive checked the newer BIOS from my motherboard's website and it seems the newer ones doesn't really pertain about the crashes I am suffering, so surely it isn't BIOS related...my wifi card is also up-to-date with its driver.

    Thank you very much.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What are the temps immediately before and immediately after a crash?
      My System SpecsSystem Spec

  5. #5


    England
    Posts : 39
    Windows 8.1 PRO 64bit

    Memory.dmp


    Hi, I haven't really noticed the temps when it crashes, next time I will look into it,, BTW here are the latest mini dump files and also the link for the MEMORY.DMP.... http://sdrv.ms/18cp0XD
    Thanks for all the help.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    All 3 of the memory dumps blame crashdmp.sys - a Windows driver involved when the system is crashing.
    It's preceded by an instance of hal.dll in each of the dump files, so I suspect hardware/compatibility issues because of it.

    I suggest running the tests to help rule out Windows corruption:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    If you do find issues with sfc.exe, then we'll have to call in some more specialized assistance (as I'm not expert with CBS logs).

    We still need the temp results to help rule that out.

    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    Finally, in case there is actually another driver that's causing the crash, please run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Aug  7 18:29:02.566 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080813-32229-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 3:51:17.235
    Probably caused by :crashdmp.sys ( crashdmp+13ef )
    BugCheck A, {30, f, 0, fffff8030276f274}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000030, memory referenced
    Arg2: 000000000000000f, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8030276f274, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_crashdmp+13ef
      BIOS Version                  1101   
      BIOS Release Date             11/16/2010
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Aug  7 14:27:26.111 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080713-39062-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:47:14.779
    Probably caused by :crashdmp.sys ( crashdmp+13ef )
    BugCheck A, {30, f, 0, fffff800ad9dc274}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000030, memory referenced
    Arg2: 000000000000000f, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800ad9dc274, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_crashdmp+13ef
      BIOS Version                  1101   
      BIOS Release Date             11/16/2010
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Wed Aug  7 13:34:25.066 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080713-34164-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:54:14.734
    Probably caused by :crashdmp.sys ( crashdmp+13ef )
    BugCheck A, {30, f, 0, fffff800171e0274}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000030, memory referenced
    Arg2: 000000000000000f, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800171e0274, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_crashdmp+13ef
      BIOS Version                  1101   
      BIOS Release Date             11/16/2010
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Aug  7 18:29:02.566 2013 (UTC - 4:00)**************************
    ndasbus.sys                 Tue Jan 12 13:29:39 2010 (4B4CBF93)
    ndasfs.sys                  Tue Jan 12 13:29:50 2010 (4B4CBF9E)
    lfsfilt.sys                 Tue Jan 12 13:29:50 2010 (4B4CBF9E)
    ndasfat.sys                 Tue Jan 12 13:29:59 2010 (4B4CBFA7)
    ndasrofs.sys                Tue Jan 12 13:30:08 2010 (4B4CBFB0)
    lpx6x.sys                   Tue Jan 12 13:30:39 2010 (4B4CBFCF)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    amdsbs.sys                  Tue Feb 21 13:15:43 2012 (4F43DF4F)
    hiber_amdsbs.sys            Tue Feb 21 13:15:43 2012 (4F43DF4F)
    viahduaa.sys                Mon Oct 22 04:11:15 2012 (5084FFA3)
    ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
    nvlddmkm.sys                Fri Jan 18 08:22:15 2013 (50F94C87)
    
    http://www.carrona.org/drivers/driver.php?id=ndasbus.sys
    http://www.carrona.org/drivers/driver.php?id=ndasfs.sys
    lfsfilt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ndasfat.sys
    http://www.carrona.org/drivers/driver.php?id=ndasrofs.sys
    http://www.carrona.org/drivers/driver.php?id=lpx6x.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
    hiber_amdsbs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  7. #7


    England
    Posts : 39
    Windows 8.1 PRO 64bit


    Just a quick reply this is a genuine windows 8 pro 64 bit installation,,, im at work so,, ill read all your suggestions later..thankyuo
      My System SpecsSystem Spec

  8. #8


    England
    Posts : 39
    Windows 8.1 PRO 64bit

    WIndows 8 is not supported with that tool apparently


    So I made a proper one:

    <DiagReport>
    <LicensingData>
    <ToolVersion>6.2.9200.16384</ToolVersion>
    <LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
    <LicensingStatusReason>0x00000000</LicensingStatusReason>
    <LocalGenuineState>SL_GEN_STATE_IS_GENUINE</LocalGenuineState>
    <LocalGenuineResultP>1</LocalGenuineResultP>
    <LastOnlineGenuineResult>0x00000000</LastOnlineGenuineResult>
    <GraceTimeMinutes>0</GraceTimeMinutes>
    <TotalGraceDays>0</TotalGraceDays>
    <ValidityExpiration></ValidityExpiration>
    <ActivePartialProductKey>68XWD</ActivePartialProductKey>
    <ActiveProductKeyPid2>00181-00144-77858-AB048</ActiveProductKeyPid2>
    <OSVersion>6.2.9200.2.00010100.0.0.103</OSVersion>
    <ProductName>Windows 8 Pro with Media Center</ProductName>
    <ProcessorArchitecture>x64</ProcessorArchitecture>
    <EditionId>ProfessionalWMC</EditionId>
    <BuildLab>9200.win8_gdr.130531-1504</BuildLab>
    <TimeZone>GMT Standard Time(GMT+01:00)</TimeZone>
    <ActiveSkuId>7e324006-b4e8-4d0d-b52a-44c59af7b03f</ActiveSkuId>
    <ActiveSkuDescription>Windows(R) Operating System, RETAIL channel</ActiveSkuDescription>
    <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
    <ActiveProductKeyPKeyId>814a4ac9-48d8-4c7b-8711-762a7c7b467a</ActiveProductKeyPKeyId>
    <ActiveProductKeyPidEx>05426-01810-014-477858-01-2057-9200.0000-0262013</ActiveProductKeyPidEx>
    <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
    <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
    <OfflineInstallationId>377302639637754151023285346389366636171660895834258562107137123</OfflineInstallationId>
    <DomainJoined>false</DomainJoined>
    <ComputerSid>S-1-5-21-3000552703-3005640006-2094207002</ComputerSid>
    <ProductLCID>2057</ProductLCID>
    <UserLCID>2057</UserLCID>
    <SystemLCID>2057</SystemLCID>
    <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
    <ServiceAvailable>true</ServiceAvailable>
    <OemMarkerVersion></OemMarkerVersion>
    <OemId></OemId>
    <OemTableId></OemTableId>
    <Manufacturer>System manufacturer</Manufacturer>
    <Model>System Product Name</Model>
    <InstallDate>20121108171748.000000+000</InstallDate>
    </LicensingData>
    <HealthCheck>
    <Result>PASS</Result>
    <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
    <ServerProps>GenuineId=55c92734-d682-4d71-983e-d6ec3f16059f;OemId=;OptionalInfoId=;Pid=1O/EWKfm5GdD1h8y85fnKxbRmhARuYdy4punM3pk0B4=;SkuId=7e324006-b4e8-4d0d-b52a-44c59af7b03f;TimeStampServer=2013-01-26T12:37:04Z;</ServerProps>
    </GenuineAuthz>
    </DiagReport>
      My System SpecsSystem Spec

  9. #9


    North Wales
    Posts : 449
    Win7 64-bit and Win8 32-bit in VM (+ others in VM)


    There don't appear to be any problems in the Diag report - it appears to be a retail license (an Upgrade?).
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks NoelDP!

    Koymik - please let us know the results of the DISM and SFC scans

    Then, Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ndasbus.sys Tue Jan 12 13:29:39 2010 (4B4CBF93)
    Ximeta NDAS Software for Windows driver
    http://www.carrona.org/drivers/driver.php?id=ndasbus.sys

    ndasfs.sys Tue Jan 12 13:29:50 2010 (4B4CBF9E)
    Ximeta NDAS Software for Windows driver
    http://www.carrona.org/drivers/driver.php?id=ndasfs.sys

    lfsfilt.sys Tue Jan 12 13:29:50 2010 (4B4CBF9E)
    Lean File Sharing is a driver file from company XIMETA, Inc. belonging to product NDASฎ Software.
    lfsfilt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    ndasfat.sys Tue Jan 12 13:29:59 2010 (4B4CBFA7)
    Ximeta NDAS Software for Windows driver
    http://www.carrona.org/drivers/driver.php?id=ndasfat.sys

    ndasrofs.sys Tue Jan 12 13:30:08 2010 (4B4CBFB0)
    Ximeta NDAS Software for Windows driver
    http://www.carrona.org/drivers/driver.php?id=ndasrofs.sys

    lpx6x.sys Tue Jan 12 13:30:39 2010 (4B4CBFCF)
    NDAS Storage driver
    http://www.carrona.org/drivers/driver.php?id=lpx6x.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    If the BSOD's remain, then try Driver Verifier according to these directions: Driver Verifier Settings
      My System SpecsSystem Spec

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Help please, lately my machine keeps on BSODing randomly
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