bad_pool_caller when using External storage.

Hanko · Jul 30, 2013

So whenever I try to plug in my Lacie 500gb external hard drive or a memory-stick, my PC shuts down, and I get a blue-screen with the the error code bad_pool_caller.

I recently updated from Windows 8 to Windows 8.1. But i simply can not remember if I have ever tried plugging an external memory device with my new OS

Any help is appreciated

ITMarkus · Jul 30, 2013

Please give your full system specs.
You can use speccy.

Hanko · Jul 30, 2013

Ty for quick answer.
Putting whit a text of the Speccy program. Hope this is what you meant

usasma · Jul 31, 2013

Only 23 updates installed. I'm not familiar with 8.1, so please check Windows Update to ensure that you have ALL updates.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Intel HiDefinition Audio drivers aren't working. Please download a fresh copy and reinstall them.

The memory dumps blame your Intel Rapid Storage Technology (RST) drivers. Please download and install the latest version available from the manufacturer's website. If not available there, you can also get them from http://downloadcenter.intel.com

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

As it's also possible that this is a hardware problem, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Jul 30 15:11:56.558 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073013-12171-01.dmp]
Windows 8 Kernel Version 9431 MP (8 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]0 days 0:00:44.300[/B]
*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Probably caused by :[B]iaStorF.sys ( iaStorF+131e )[/B]
BugCheck [B]C2, {7, 11f0, 4070004, ffffe00009ded270}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011f0, (reserved)
Arg3: 0000000004070004, Memory contents of the pool block
Arg4: ffffe00009ded270, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc2_7_iaStorF+131e[/B]
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             08/13/2012
  Manufacturer                  CLEVO CO.                       
  Product Name                  W3x0ET                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 30 14:51:06.252 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073013-11781-01.dmp]
Windows 8 Kernel Version 9431 MP (8 procs) Free x64
Built by: [B]9431[/B].0.amd64fre.winmain_bluemp.130615-1214
System Uptime:[B]0 days 0:07:55.994[/B]
*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Probably caused by :[B]iaStorF.sys ( iaStorF+131e )[/B]
BugCheck [B]C2, {7, 11f0, 4070004, ffffe00009d6ecc0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011f0, (reserved)
Arg3: 0000000004070004, Memory contents of the pool block
Arg4: ffffe00009d6ecc0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc2_7_iaStorF+131e[/B]
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             08/13/2012
  Manufacturer                  CLEVO CO.                       
  Product Name                  W3x0ET                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Jul 30 15:11:56.558 2013 (UTC - 4:00)**************************
iaStorA.sys                 Mon Mar 12 13:25:47 2012 (4F5E319B)
dump_iaStorA.sys            Mon Mar 12 13:25:47 2012 (4F5E319B)
iaStorF.sys                 Mon Mar 12 13:25:51 2012 (4F5E319F)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
RtsBaStor.sys               Tue Jul  3 01:55:21 2012 (4FF28949)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
ETD.sys                     Mon Sep  3 23:10:50 2012 (5045713A)
AMPPAL.sys                  Thu Sep 13 07:30:17 2012 (5051C3C9)
rtwlane.sys                 Tue Sep 25 04:38:57 2012 (50616DA1)
intelppm.sys                Sat Jun 15 17:47:58 2013 (51BCE10E)
NdisVirtualBus.sys          Sat Jun 15 20:32:47 2013 (51BD07AF)
ahcache.sys                 Sat Jun 15 20:35:57 2013 (51BD086D)
werkernel.sys               Sat Jun 15 20:36:25 2013 (51BD0889)
iwdbus.sys                  Fri Jun 21 14:11:08 2013 (51C4973C)
nvlddmkm.sys                Sat Jun 22 15:11:15 2013 (51C5F6D3)
nvpciflt.sys                Sat Jun 22 15:11:50 2013 (51C5F6F6)
igdkmd64.sys                Tue Jun 25 01:52:14 2013 (51C9300E)
[/font]

bad_pool_caller when using External storage.

Hanko

New Member

My Computer

System One

ITMarkus

New Member

My Computer

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Hanko

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

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