Windows 8 and 8.1 Forums

BSOD after SLEEP mode.

  1. #1

    BSOD after SLEEP mode.


    Hey everybody!

    I just bought this laptop and had Windows 8 Pro installed in it. Everything worked fine. But after a few days when I put the laptop in the sleep mode and turn it back on, instead of waking up and restoring, the laptop restarts. On the log on screen I get an error "Your PC ran into a problem".

    I re-installed the video drivers and everything I could but could not find a solution. The minidump file is attached.

    Any help would be appreciated

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ewusbmdm.sys Thu Sep 10 03:31:54 2009 (4AA8AB6A)
    USB Modem/Serial Device Driver - "Huawei Mobile Connect" package
    http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys

    ewusbdev.sys Mon Oct 12 03:23:21 2009 (4AD2D969)
    Huawei DataCard USB PN driver
    http://www.carrona.org/drivers/driver.php?id=ewusbdev.sys

    cnnctfy2.sys Fri Jun 24 11:29:01 2011 (4E04AD3D)
    Connectify NDIS Driver
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jul 30 10:26:33.939 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\073013-44890-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 3:14:19.585
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa8005823250, fffff8a005f93a10, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa8005823250
    Arg3: fffff8a005f93a10
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jul 30 10:26:33.939 2013 (UTC - 4:00)**************************
    ewusbmdm.sys                  Thu Sep 10 03:31:54 2009 (4AA8AB6A)
    ewusbdev.sys                  Mon Oct 12 03:23:21 2009 (4AD2D969)
    cnnctfy2.sys                  Fri Jun 24 11:29:01 2011 (4E04AD3D)
    dtsoftbus01.sys               Fri Jan 13 08:45:46 2012 (4F10358A)
    idmwfp.sys                    Mon Apr 23 09:14:15 2012 (4F9555A7)
    Accelerometer.sys             Thu Apr 26 12:26:29 2012 (4F997735)
    hpdskflt.sys                  Thu Apr 26 12:26:29 2012 (4F997735)
    TuneUpUtilitiesDriver64.sys   Fri May 25 06:28:19 2012 (4FBF5EC3)
    BtAudioBus.sys                Thu Jun 14 23:17:09 2012 (4FDAA935)
    WirelessButtonDriver64.sys    Fri Jul 27 16:22:12 2012 (5012F874)
    jmcr.sys                      Mon Jul 30 22:57:46 2012 (501749AA)
    igdpmd64.sys                  Tue Aug 21 13:08:36 2012 (5033C094)
    avgfwd6a.sys                  Tue Sep  4 04:31:15 2012 (5045BC53)
    avgrkx64.sys                  Thu Sep 13 20:41:40 2012 (50527D44)
    avgloga.sys                   Thu Sep 20 21:23:51 2012 (505BC1A7)
    SPUVCbv_x64.sys               Sun Sep 23 01:02:09 2012 (505E97D1)
    avgldx64.sys                  Mon Oct  1 21:05:50 2012 (506A3DEE)
    rtbth.sys                     Mon Oct  8 22:44:21 2012 (50738F85)
    avgidsha.sys                  Sun Oct 14 21:22:54 2012 (507B656E)
    avgidsdrivera.sys             Mon Oct 22 06:47:11 2012 (5085242F)
    intelppm.sys                  Mon Nov  5 22:55:02 2012 (50988A16)
    avgmfx64.sys                  Thu Nov 15 17:03:50 2012 (50A566C6)
    avgwfpa.sys                   Mon Nov 26 17:09:35 2012 (50B3E89F)
    stwrt64.sys                   Wed Dec 12 02:23:51 2012 (50C83107)
    HECIx64.sys                   Mon Dec 17 14:32:21 2012 (50CF7345)
    Rt630x64.sys                  Thu Dec 27 19:04:06 2012 (50DCE1F6)
    SynTP.sys                     Fri Jan 11 00:21:14 2013 (50EFA14A)
    IntcDAud.sys                  Fri Jan 11 08:55:16 2013 (50F019C4)
    iaStorA.sys                   Mon Feb  4 15:59:16 2013 (51102124)
    dump_iaStorA.sys              Mon Feb  4 15:59:16 2013 (51102124)
    amdkmpfd.sys                  Wed Feb 13 21:04:13 2013 (511C461D)
    atikmpag.sys                  Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                  Thu Mar 28 22:27:04 2013 (5154FBF8)
    netr28x.sys                   Fri Apr 12 22:22:01 2013 (5168C149)
    networx.sys                   Wed Jul 10 09:05:07 2013 (51DD5C03)
    
    http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
    http://www.carrona.org/drivers/driver.php?id=ewusbdev.sys
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=SPUVCbv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
      My System SpecsSystem Spec

  3. #3


    I'll uninstall the Daemon tool and get back to you.
    In the mean while, I ran the SF diagnostic tool and the file is attached.

    Thanks.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There may be other, hardware-related problems (a lot of Live Kernel Events in the WER section of MSINFO32).

    Please remove HotSpot Shield - it is known to cause BSOD's on some Windows systems.

    Make sure that the USB modem drivers are updated to the latest, Win 8 compatible version

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jul 30 10:26:33.939 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\073013-44890-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:2 days 3:14:19.585
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa8005823250, fffff8a005f93a10, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa8005823250
    Arg3: fffff8a005f93a10
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 25 14:48:12.206 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072513-47203-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:14:19.862
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa800b258bd0, fffff8a00c1ba010, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa800b258bd0
    Arg3: fffff8a00c1ba010
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 25 13:33:22.210 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072513-51781-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:28:17.862
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa800a3b7a50, fffff8a00228bba0, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa800a3b7a50
    Arg3: fffff8a00228bba0
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 25 12:04:33.180 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072513-22375-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:04:53.835
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa8005831250, fffff8a0025f2820, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa8005831250
    Arg3: fffff8a0025f2820
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 25 09:47:44.179 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072513-38406-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 10:53:23.351
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa800a4cabd0, fffff8a00578c820, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa800a4cabd0
    Arg3: fffff8a00578c820
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jul 22 13:48:28.373 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072213-20609-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 2:44:50.024
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa800a4d0a50, fffff8a002ac3010, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa800a4d0a50
    Arg3: fffff8a002ac3010
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jul 22 11:03:15.107 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\072213-30390-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:59:17.759
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+197c8 )
    BugCheck 10E, {1d, fffffa800a5f8a50, fffff8a002471a60, 0}
    BugCheck Info: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
    Arguments: 
    Arg1: 000000000000001d, The subtype of the bugcheck:
    Arg2: fffffa800a5f8a50
    Arg3: fffff8a002471a60
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x10e_1d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x10e_1d_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul  7 15:45:18.929 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070813-31859-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 8:27:33.586
    *** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
    Probably caused by :usbccgp.sys
    BugCheck 9F, {3, fffffa800a5cc970, fffff88002d017f0, fffffa8010ddcbd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800a5cc970, Physical Device Object of the stack
    Arg3: fffff88002d017f0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8010ddcbd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_ewusbwwan_IMAGE_usbccgp.sys
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul  7 05:24:09.716 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070713-27656-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 2:31:19.374
    *** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
    Probably caused by :usbccgp.sys
    BugCheck 9F, {3, fffffa80082fb7c0, fffff88002c8e7f0, fffffa800c1147d0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80082fb7c0, Physical Device Object of the stack
    Arg3: fffff88002c8e7f0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800c1147d0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_ewusbwwan_IMAGE_usbccgp.sys
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 24 07:12:49.940 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062413-52906-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:31:46.598
    *** WARNING: Unable to verify timestamp for HssDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
    Probably caused by :HssDrv.sys ( HssDrv+2bac )
    BugCheck C2, {7, 11c1, 444005c, fffffa800c6a75d0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 000000000444005c, Memory contents of the pool block
    Arg4: fffffa800c6a75d0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_aPmI
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_aPmI_HssDrv+2bac
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 24 06:38:06.696 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062413-42859-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 2:14:36.355
    *** WARNING: Unable to verify timestamp for HssDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
    Probably caused by :HssDrv.sys ( HssDrv+2bac )
    BugCheck C2, {7, 11c1, 4440009, fffffa800b1316f0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000004440009, Memory contents of the pool block
    Arg4: fffffa800b1316f0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_aPmI
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_aPmI_HssDrv+2bac
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  68IRR Ver. F.40
      BIOS Release Date             01/29/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ProBook 4540s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jul 30 10:26:33.939 2013 (UTC - 4:00)**************************
    ewusbmdm.sys                  Thu Sep 10 03:31:54 2009 (4AA8AB6A)
    ewusbdev.sys                  Mon Oct 12 03:23:21 2009 (4AD2D969)
    cnnctfy2.sys                  Fri Jun 24 11:29:01 2011 (4E04AD3D)
    dtsoftbus01.sys               Fri Jan 13 08:45:46 2012 (4F10358A)
    idmwfp.sys                    Mon Apr 23 09:14:15 2012 (4F9555A7)
    Accelerometer.sys             Thu Apr 26 12:26:29 2012 (4F997735)
    hpdskflt.sys                  Thu Apr 26 12:26:29 2012 (4F997735)
    TuneUpUtilitiesDriver64.sys   Fri May 25 06:28:19 2012 (4FBF5EC3)
    BtAudioBus.sys                Thu Jun 14 23:17:09 2012 (4FDAA935)
    WirelessButtonDriver64.sys    Fri Jul 27 16:22:12 2012 (5012F874)
    jmcr.sys                      Mon Jul 30 22:57:46 2012 (501749AA)
    igdpmd64.sys                  Tue Aug 21 13:08:36 2012 (5033C094)
    avgfwd6a.sys                  Tue Sep  4 04:31:15 2012 (5045BC53)
    avgrkx64.sys                  Thu Sep 13 20:41:40 2012 (50527D44)
    avgloga.sys                   Thu Sep 20 21:23:51 2012 (505BC1A7)
    SPUVCbv_x64.sys               Sun Sep 23 01:02:09 2012 (505E97D1)
    avgldx64.sys                  Mon Oct  1 21:05:50 2012 (506A3DEE)
    rtbth.sys                     Mon Oct  8 22:44:21 2012 (50738F85)
    avgidsha.sys                  Sun Oct 14 21:22:54 2012 (507B656E)
    avgidsdrivera.sys             Mon Oct 22 06:47:11 2012 (5085242F)
    intelppm.sys                  Mon Nov  5 22:55:02 2012 (50988A16)
    avgmfx64.sys                  Thu Nov 15 17:03:50 2012 (50A566C6)
    avgwfpa.sys                   Mon Nov 26 17:09:35 2012 (50B3E89F)
    stwrt64.sys                   Wed Dec 12 02:23:51 2012 (50C83107)
    HECIx64.sys                   Mon Dec 17 14:32:21 2012 (50CF7345)
    Rt630x64.sys                  Thu Dec 27 19:04:06 2012 (50DCE1F6)
    SynTP.sys                     Fri Jan 11 00:21:14 2013 (50EFA14A)
    IntcDAud.sys                  Fri Jan 11 08:55:16 2013 (50F019C4)
    dump_iaStorA.sys              Mon Feb  4 15:59:16 2013 (51102124)
    iaStorA.sys                   Mon Feb  4 15:59:16 2013 (51102124)
    amdkmpfd.sys                  Wed Feb 13 21:04:13 2013 (511C461D)
    atikmpag.sys                  Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                  Thu Mar 28 22:27:04 2013 (5154FBF8)
    netr28x.sys                   Fri Apr 12 22:22:01 2013 (5168C149)
    networx.sys                   Wed Jul 10 09:05:07 2013 (51DD5C03)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul 25 14:48:12.206 2013 (UTC - 4:00)**************************
    ewusbmdm.sys                  Fri Dec 30 20:20:58 2011 (4EFE637A)
    atikmdag.sys                  Wed Aug  1 23:34:54 2012 (5019F55E)
    atikmpag.sys                  Thu Aug  2 00:09:28 2012 (5019FD78)
    ew_jubusenum.sys              Sun Aug 19 20:55:56 2012 (50318B1C)
    hssdrv6.sys                   Thu Jun 20 21:07:11 2013 (51C3A73F)
    taphss6.sys                   Thu Jun 20 21:09:39 2013 (51C3A7D3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jul 22 13:48:28.373 2013 (UTC - 4:00)**************************
    tap0901.sys                   Thu Nov 24 13:50:27 2011 (4ECE91F3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jul  7 15:45:18.929 2013 (UTC - 4:00)**************************
    hssdrv6.sys                   Mon May 14 19:06:22 2012 (4FB18FEE)
    amdkmpfd.sys                  Mon Jul  9 21:49:35 2012 (4FFB8A2F)
    ewusbwwan.sys                 Mon Dec  3 05:40:55 2012 (50BC81B7)
    speedfan.sys                  Sat Dec 29 15:59:35 2012 (50DF59B7)
    hiber_iaStorA.sys             Mon Feb  4 15:59:16 2013 (51102124)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 24 07:12:49.940 2013 (UTC - 4:00)**************************
    taphss.sys                    Tue Sep 15 15:58:23 2009 (4AAFF1DF)
    HssDrv.sys                    Thu Sep  2 13:46:48 2010 (4C7FE308)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 24 06:38:06.696 2013 (UTC - 4:00)**************************
    intelppm.sys                  Wed Jul 25 22:26:48 2012 (5010AAE8)
    intelide.sys                  Wed Jul 25 22:29:52 2012 (5010ABA0)
    
    http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
    http://www.carrona.org/drivers/driver.php?id=ewusbdev.sys
    http://www.carrona.org/drivers/driver.php?id=cnnctfy2.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=jmcr.sys
    http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=SPUVCbv_x64.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    ewusbwwan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=taphss.sys
    http://www.carrona.org/drivers/driver.php?id=HssDrv.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
      My System SpecsSystem Spec

  5. #5


    I removed the three drivers you mentioned in your first post. Removed Daemon Tools and Hotspot Shield. Still no luck :S
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sometimes this takes a bit of time to rule out everything.
    Please zip up and upload the contents of C:\Windows\Minidump and we'll see what the latest crash tells us.
      My System SpecsSystem Spec

  7. #7


    Well I reinstalled the Huawei driver and updated it because I needed it for my internet connection and also updated the connectify driver as both of these drivers are necessary for my daily use. Should I still upload the dump files ?

    And other than this, will a clean reinstall of the windows clear the problem ?
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This process takes a while - if you're eager to fix it a CLEAN install of Windows won't hurt.

    Just FYI - here's how I do BSOD analysis':
    - first I rule out 3rd party drivers (over 90% of BSOD's are due to this)
    - then I rule out hardware (less than 10% of BSOD's are due to this)
    - then I look at Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).
      My System SpecsSystem Spec

  9. #9


    Well I tried everything I could but it was no use.
    I performed a clean install of Windows 7 as Windows 8 proved very problemtic to me.
    Thanks alot for your help. Really appreciated.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks for letting us know. I hope that this solves your problems!
      My System SpecsSystem Spec

BSOD after SLEEP mode.
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