Windows 8 and 8.1 Forums

BSOD analyse

  1. #1


    Posts : 8
    Windows 8 Pro

    BSOD analyse


    Dear Community,

    I hope you guys can help me out with my problem.
    I am new on this board, so "HELLO" to everybody.


    Yesterday, I got 2 BSOD, followed by a reboot.
    I followed the instructions showing in the next link:

    BSOD- different types

    ...and I did, what was described here:

    Verifying Drivers: Enable or disable the Driver verifier in Windows 8

    After e restart, it did not show anything to me.
    Then, I tried the program: "BurnIn", kept it running for a while but no luck.

    Finally, I tried "WhoCrashed", and this is, where I need your help.
    My knowledge is not good enough to analyse it.



    Welcome to WhoCrashed (HOME EDITION) v 4.02





    System Information (local)


    computer name: LUR
    windows version: Windows 8 , 6.2, build: 9200
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz Intel586, level: 6
    12 logical processors, active mask: 4095
    RAM: 34299125760 total
    VM: 2147352576, free: 1920741376




    Crash Dump Analysis


    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 28.07.2013 18:40:36 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\072813-14390-01.dmp
    This was probably caused by the following module: storport.sys (0xFFFFF88001D35478)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF88001D35478)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\storport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Microsoft Storage Port Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sun 28.07.2013 18:40:36 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: iastora.sys (iaStorA+0x69AD9)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF88001D35478)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\iastora.sys
    product: Intel Rapid Storage Technology Enterprise driver
    company: Intel Corporation
    description: Intel Rapid Storage Technology Enterprise driver - x64
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastora.sys (Intel Rapid Storage Technology Enterprise driver - x64, Intel Corporation).
    Google query: Intel Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL



    On Sun 28.07.2013 14:14:54 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\072813-14156-01.dmp
    This was probably caused by the following module: storport.sys (0xFFFFF88001D7E478)
    Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF88001D7E478)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\storport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Microsoft Storage Port Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




    Conclusion


    3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    iastora.sys (Intel Rapid Storage Technology Enterprise driver - x64, Intel Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



    Thank You everybody!!!

    Cheers,
    Sven
    Last edited by Sven0815; 29 Jul 2013 at 11:29. Reason: SF_Diagnostic_Tool

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Go here for the Intel RST drivers:

    https://downloadcenter.intel.com/Sea...l%C2%AE+RST%29
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8 Pro


    Hello, JustATest and all the others.

    Thank you for your response.

    One more information for you guys:
    This is a new pc, and I had problems with it from the very beginning. I bought this one online via a pc configurator and the company, who bulids the pc checks, if everythin works together.
    As I mentioned, I had problems with it.
    ASUS GeForce GTX 680, 4GB was replaced by ASUS GTX GeForce 780, 3GB and
    the original Motherboard: ASUS Sabertooth X79 was replaced by ASUS Rampage IV Formula.
    - I don't know, if there might also be a problem?!

    I am quite stupid, when it comes to drivers. *cough*
    I went on to this site and I used the "Intel Driver Update Utility"; was it correct?
    ...and this is, what it tells me:



    Graphics Driver
    Product Detected NVIDIA GeForce GTX 780
    Current Driver Installed 9.18.13.2011
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


    Intel Chipset Software Installation Utility (Chipset INF)
    Product Detected
    Current Version Installed
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



    Audio Driver for Intel Desktop Board
    Product Detected NVIDIA High Definition Audio
    Current Driver Installed 1.3.23.1
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



    Wireless Networking (WiFi)
    Product Detected
    Current Driver Installed
    This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



    Wired Networking (Newer Driver Available)
    Product Detected Intel(R) 82579V based Network Controller(OEM)
    Current Driver Installed 12.1.77.0
    Newer Driver Available: 18.3.72.0 Download Now
    File Size: 35 KB
    Detailed Driver Description & Driver Documentation






    Thank you everybody.

    Cheers,
    Sven
      My System SpecsSystem Spec

  4. #4


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Looks like you have the latest Chipset inf already installed, your graphics are NVIDIA so that's an NA (for Intel), you have a LAN update available (but that's not your issue). At this point, I would follow the BSOD instructions for collecting and uploading the failure information and wait for one of our BSOD experts to help you. Be patient, one will be along as time permits. Good luck.

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8 Pro


    Hello, again!

    You said: "At this point, I would follow the BSOD instructions for collecting and uploading the failure information"

    ...does this mean, I should send the messages to Microsoft and wait?, or does this mean, someone in this Forum will know the answer?

    And one more question: Would you say, it could also be a hardware problem??
    ...and if so, how would I be able to figure out, which part it is (RAM, Motherboard, Chip, etc.)?


    Cheers,
    Sven
      My System SpecsSystem Spec

  6. #6


    Posts : 279
    64-bit Windows 8.1 Pro


    Follow these instructions ...

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8 Pro


    ...done.
    It is in my first one; hope, I did it correctly.

    So, do you guys think, this might also be a hardware problem?


    Thank you,

    Sven
      My System SpecsSystem Spec

  8. #8


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    ...done what? Where are the dumps?
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8 Pro


    ...I've done an edit to my first post and attached the dump file, as requested.
    Is it there? Have I done this correctly?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Not all of the reports are present in the uploaded info. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done). Then zip it up and upload it with your next post (I need the systeminfo.txt and MSINFO32.nfo reports in particular).

    All of the memory dumps blame your Intel Rapid Storage Technology (RST) drivers. Please update them from the manufacturer's website. If the manufacturer doesn't have them available, then check http://downloadcenter.intel.com for the latest version.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    tap0901.sys Fri Nov 20 08:26:50 2009 (4B06991A)
    TAP-Win32 Adapter V9 or OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    ICCWDT.sys Wed Aug 18 04:27:45 2010 (4C6B9981)
    IIntel(R) Watchdog Timer Driver
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys

    AsIO.sys Mon Aug 23 21:53:02 2010 (4C7325FE)
    Asus PCProbe Utility
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    As there's a possibility of a hardware error, please run these free diagnostics as time allows: Hardware Diagnostics



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jul 29 03:48:46.182 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072913-14203-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 10:14:53.176
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {0, 2, 0, fffff88001cb4478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001cb4478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3202
      BIOS Version                  3301
      BIOS Release Date             11/26/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jul 28 14:40:36.320 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072813-14390-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 3:40:55.089
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {0, 2, 0, fffff88001d35478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001d35478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3202
      BIOS Version                  3301
      BIOS Release Date             11/26/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jul 28 10:14:54.279 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072813-14156-01.dmp]
    Windows 8 Kernel Version 9200 MP (12 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:56:56.501
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys ( iaStorA+69ad9 )
    BugCheck D1, {0, 2, 0, fffff88001d7e478}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001d7e478, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_iaStorA+69ad9
    CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3202
      BIOS Version                  3301
      BIOS Release Date             11/26/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jul 29 03:48:46.182 2013 (UTC - 4:00)**************************
    tap0901.sys                 Fri Nov 20 08:26:50 2009 (4B06991A)
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)
    AsIO.sys                    Mon Aug 23 21:53:02 2010 (4C7325FE)
    asahci64.sys                Thu Jan  5 00:08:19 2012 (4F053043)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    e1c63x64.sys                Thu Jul 12 17:46:10 2012 (4FFF45A2)
    HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
    dump_iaStorA.sys            Fri Aug 10 20:24:33 2012 (5025A641)
    iaStorA.sys                 Fri Aug 10 20:24:33 2012 (5025A641)
    lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
    RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
    nvlddmkm.sys                Tue Apr 30 23:07:05 2013 (518086D9)
    
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

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