BSOD (System_Thread_Exception_Not_Handled (nvlddmkm.sys))

Apost0L · Jul 27, 2013

Hello guys.
I get BSOD when i play the games and try to install samsung usb driver. I searched that issue but i couldn't find a solution but i found out how to reduce it. I downclocked my gpu little. Now it is problem for me. Please help me.

usasma · Jul 28, 2013

No Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Remove the program associated with this driver:

nvoclk64.sys Tue Sep 15 17:59:25 2009 (4AB00E3D)
nVidia System Utility Driver
http://www.carrona.org/drivers/driver.php?id=nvoclk64.sys

In the event that you can't remove it individually, then uninstall all nVidia video stuff from your system, then....
Update your nVidia video drivers from World Leader in Visual Computing Technologies | NVIDIA

HotSpot Shield (one of it's drivers is hssdrv6.sys) is known to cause BSOD's in some Windows systems. Please uninstall it temporarily - feel free to reinstall it once the system is stable.

MSINFO32 report is empty for me. Please try this:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SynTP.sys Thu Jul 29 23:26:57 2010 (4C524681)
Synaptic Touch Pad Driver
http://www.carrona.org/drivers/driver.php?id=SynTP.sys

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sat Jul 27 12:18:25.610 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072713-32500-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:07:29.282[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+3bc314 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88004629314, fffff88002d242e8, fffff88002d23b20}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004629314, The address that the exception occurred at
Arg3: fffff88002d242e8, Exception Record Address
Arg4: fffff88002d23b20, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+3bc314[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Packard Bell
  Product Name                  EasyNote TS11HR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 27 12:10:33.297 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072713-35000-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 5:18:30.969[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+3bc314 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88004ff1314, fffff88019b862e8, fffff88019b85b20}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004ff1314, The address that the exception occurred at
Arg3: fffff88019b862e8, Exception Record Address
Arg4: fffff88019b85b20, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+3bc314[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Packard Bell
  Product Name                  EasyNote TS11HR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 27 06:51:38.715 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072713-28984-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 18:19:24.343[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+3bc314 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88004815314, fffff8801a31e2e8, fffff8801a31db20}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004815314, The address that the exception occurred at
Arg3: fffff8801a31e2e8, Exception Record Address
Arg4: fffff8801a31db20, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+3bc314[/B]
CPUID:        "Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Packard Bell
  Product Name                  EasyNote TS11HR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sat Jul 27 12:18:25.610 2013 (UTC - 4:00)**************************
[COLOR=RED][B]nvoclk64.sys                Tue Sep 15 17:59:25 2009 (4AB00E3D)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Thu Jul 29 23:26:57 2010 (4C524681)[/B][/COLOR]
bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
igdkmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
k57nd60a.sys                Mon Oct 15 20:06:46 2012 (507CA516)
athw8x.sys                  Sun Dec 16 22:21:29 2012 (50CE8FB9)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
wacomrouterfilter.sys       Thu Dec 20 17:19:54 2012 (50D38F0A)
RTKVHD64.sys                Tue Jan 22 08:38:22 2013 (50FE964E)
nvlddmkm.sys                Sun May 12 15:09:45 2013 (518FE8F9)
taphss6.sys                 Thu Jun 20 21:09:39 2013 (51C3A7D3)
idmwfp.sys                  Wed Jun 26 19:57:26 2013 (51CB7FE6)
[COLOR=RED][B]hssdrv6.sys                 Mon Jul  8 14:45:06 2013 (51DB08B2)[/B][/COLOR]
[/FONT]

Apost0L · Jul 28, 2013

Thank you for answering. I will do what you wrote me. This MSINFO32 should work.

usasma · Jul 29, 2013

This device can't start:

Renesas Electronics USB 3.0 Host Controller PCI\VEN_1033&DEV_0194&SUBSYS_05111025&REV_04\4&2A2FAFBF&0&00E3 52

Where are you getting the driver for this device? The PackardBell website only shows a Win7 driver for this device - a Win8 driver isn't available.

If using the Win7 driver, have you tried to install it in compatibility mode for Win7?

The WER section of MSINFO32 shows lot's of Live Kernel Events. Please follow these instructions to create another report:

Please do the following:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

The other suggestions in my previous post still apply. Please complete them to see if they fix the problems that you are having.

Apost0L · Jul 29, 2013

Yeah i noticed it has only w7 driver i uninstalled driver still works 3.0.
This part, i encountered a problem so i can't add it. 'The WER section of MSINFO32 shows lot's of Live Kernel Events. Please follow these instructions to create another report:'

Anyway, it looks like solved. I will try a week and mark this thread OK. Thank you for everything usasma.

darkpullona · Nov 9, 2013

Pls help me with the same problem.

usasma · Nov 10, 2013

darkpullona - if you still need help with this, please start your own topic and include the following information: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

BSOD (System_Thread_Exception_Not_Handled (nvlddmkm.sys))

Apost0L

New Member

My Computer

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usasma

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Apost0L

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

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Apost0L

New Member

My Computer

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darkpullona

New Member

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usasma

Mr. Cranky Pants

My Computer

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