Windows 8 and 8.1 Forums


Laptop crashes after playing one certain game?

  1. #1

    Laptop Crashing Randomly when clicking (NOT Solved)


    Everytime I play video games on my Windows 8 laptop after a bit, my laptop crashes to a blue screen with a sad face and a MEMORY MANAGEMENT error. I had this problem before but I restored my laptop to a previous time and it stopped. Now after a few weeks it has started again. It only has happened while playing this certain game. What should I do?!?

    EDIT: Read my reply to see the dump files etc... Also what I think is causing the problem!
    Last edited by Jaredo88; 28 Jul 2013 at 17:21.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions
    Here you go! By the way this just happened recently while I wasn't playing the game. It seems to happen a lot after I click on something with my mouse, or when I am running the app called Teamspeak 3. :/ Basically all of the time I have gotten the BSOD is directly after I clicked to do something.
    Attachment 25497

    It also said a long time ago it was being caused by something called ntoskrnl.exe. But now it is saying it is being caused by dxgmms1.sys and ntoskrnl.exe, I am so confused.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The "Caused by" section of a memory dump is the computer's best guess as to what's going on. It is not always correct.

    ntoskrnl.exe is the kernel (core) of the OS - so if it was the problem, you'd see more problems other than just the occasional BSOD. dxgmms1.sys is a Windows DirectX driver. It may/may not mean that the video sub-system is involved in the crash (as video is involved in nearly anything that a program does for you).

    HotSpot Shield (it uses the driver hssdrv6.sys) is known to cause BSOD's on some Windows systems. Please uninstall it to see if it's the problem. If you wish to reinstall it, please wait for the system to be stabilized and then install the latest, Win8 compatible version.

    There is only 1 memory dump in this upload, yet the WER section of MSINFO32 shows more than one. If using a disk cleanup utility, please stop while we're troubleshooting.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)
    Pegatron/Toshiba HotKey or Password Utility
    http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys

    ScreamingBAudio64.sys Thu Jul 1 14:54:32 2010 (4C2CE468)
    Screaming Bee Audio Driver
    http://www.carrona.org/drivers/driver.php?id=ScreamingBAudio64.sys

    SmartDefragDriver.sys Fri Nov 26 04:29:40 2010 (4CEF7E04)
    Smart Defrag
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys

    UrlFilter.sys Fri Sep 16 03:46:34 2011 (4E72FEDA)
    Component of IObit
    http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys

    Based on your description (repeated Memory_Management BSOD's), if the above steps don't stop the BSOD's, please start with these free hardware diagnostics: Hardware Diagnostics (FYI - most of these tests act on different memory components - to include the hard drive, video, and CPU tests)

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Jul 28 15:36:31.780 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072813-25640-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 15:30:32.905
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation+e1 )
    BugCheck 1A, {41792, fffff68018894900, 4000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
        the PTE. Parameters 3/4 contain the low/high parts of the PTE.
    Arg2: fffff68018894900
    Arg3: 0000000000004000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41792
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x1a_41792_dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.20
      BIOS Release Date             05/15/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Jul 28 15:36:31.780 2013 (UTC - 4:00)**************************
    PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)
    ScreamingBAudio64.sys       Thu Jul  1 14:54:32 2010 (4C2CE468)
    SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
    UrlFilter.sys               Fri Sep 16 03:46:34 2011 (4E72FEDA)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    regfilter.sys               Wed Jul  4 23:05:41 2012 (4FF50485)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    L1C63x64.sys                Fri Dec 14 03:24:04 2012 (50CAE224)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    hssdrv6.sys                 Thu Feb 21 20:43:02 2013 (5126CD26)
    taphss6.sys                 Thu Feb 21 20:52:15 2013 (5126CF4F)
    igdkmd64.sys                Fri Feb 22 16:49:20 2013 (5127E7E0)
    FileMonitor.sys             Thu Feb 28 21:45:06 2013 (51301632)
    iaStorA.sys                 Mon Mar  4 14:34:05 2013 (5134F72D)
    dump_iaStorA.sys            Mon Mar  4 14:34:05 2013 (5134F72D)
    rtwlane.sys                 Tue Mar 12 06:39:44 2013 (513F05F0)
    THAccel.sys                 Mon Mar 25 06:01:11 2013 (51502067)
    AmUStor.SYS                 Tue Apr 23 05:39:26 2013 (517656CE)
    stwrt64.sys                 Thu Apr 25 05:04:26 2013 (5178F19A)
    SynTP.sys                   Thu May  2 17:53:31 2013 (5182E05B)
    Smb_driver_Intel.sys        Thu May  2 17:55:28 2013 (5182E0D0)
    
    http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys
    http://www.carrona.org/drivers/driver.php?id=ScreamingBAudio64.sys
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=regfilter.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=FileMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=THAccel.sys
    http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by usasma View Post
    The "Caused by" section of a memory dump is the computer's best guess as to what's going on. It is not always correct.

    ntoskrnl.exe is the kernel (core) of the OS - so if it was the problem, you'd see more problems other than just the occasional BSOD. dxgmms1.sys is a Windows DirectX driver. It may/may not mean that the video sub-system is involved in the crash (as video is involved in nearly anything that a program does for you).

    HotSpot Shield (it uses the driver hssdrv6.sys) is known to cause BSOD's on some Windows systems. Please uninstall it to see if it's the problem. If you wish to reinstall it, please wait for the system to be stabilized and then install the latest, Win8 compatible version.

    There is only 1 memory dump in this upload, yet the WER section of MSINFO32 shows more than one. If using a disk cleanup utility, please stop while we're troubleshooting.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)
    Pegatron/Toshiba HotKey or Password Utility
    http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys

    ScreamingBAudio64.sys Thu Jul 1 14:54:32 2010 (4C2CE468)
    Screaming Bee Audio Driver
    http://www.carrona.org/drivers/driver.php?id=ScreamingBAudio64.sys

    SmartDefragDriver.sys Fri Nov 26 04:29:40 2010 (4CEF7E04)
    Smart Defrag
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys

    UrlFilter.sys Fri Sep 16 03:46:34 2011 (4E72FEDA)
    Component of IObit
    http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys

    Based on your description (repeated Memory_Management BSOD's), if the above steps don't stop the BSOD's, please start with these free hardware diagnostics: Hardware Diagnostics (FYI - most of these tests act on different memory components - to include the hard drive, video, and CPU tests)

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Jul 28 15:36:31.780 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\072813-25640-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:1 days 15:30:32.905
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation+e1 )
    BugCheck 1A, {41792, fffff68018894900, 4000, 0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
        the PTE. Parameters 3/4 contain the low/high parts of the PTE.
    Arg2: fffff68018894900
    Arg3: 0000000000004000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41792
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x1a_41792_dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  1.20
      BIOS Release Date             05/15/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Jul 28 15:36:31.780 2013 (UTC - 4:00)**************************
    PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)
    ScreamingBAudio64.sys       Thu Jul  1 14:54:32 2010 (4C2CE468)
    SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
    UrlFilter.sys               Fri Sep 16 03:46:34 2011 (4E72FEDA)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    regfilter.sys               Wed Jul  4 23:05:41 2012 (4FF50485)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    L1C63x64.sys                Fri Dec 14 03:24:04 2012 (50CAE224)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    hssdrv6.sys                 Thu Feb 21 20:43:02 2013 (5126CD26)
    taphss6.sys                 Thu Feb 21 20:52:15 2013 (5126CF4F)
    igdkmd64.sys                Fri Feb 22 16:49:20 2013 (5127E7E0)
    FileMonitor.sys             Thu Feb 28 21:45:06 2013 (51301632)
    iaStorA.sys                 Mon Mar  4 14:34:05 2013 (5134F72D)
    dump_iaStorA.sys            Mon Mar  4 14:34:05 2013 (5134F72D)
    rtwlane.sys                 Tue Mar 12 06:39:44 2013 (513F05F0)
    THAccel.sys                 Mon Mar 25 06:01:11 2013 (51502067)
    AmUStor.SYS                 Tue Apr 23 05:39:26 2013 (517656CE)
    stwrt64.sys                 Thu Apr 25 05:04:26 2013 (5178F19A)
    SynTP.sys                   Thu May  2 17:53:31 2013 (5182E05B)
    Smb_driver_Intel.sys        Thu May  2 17:55:28 2013 (5182E0D0)
    
    http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys
    http://www.carrona.org/drivers/driver.php?id=ScreamingBAudio64.sys
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=regfilter.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=FileMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=THAccel.sys
    http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    Thank you so much! I was able to do everything besides the Toshiba Hotkey thing but I'll start doing what I was normally doing and see if it happens again. If it does I'll PM you! :P
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No need for a PM, just zip up and upload the contents of C:\Windows\Minidump and I'll be notified of your response automatically.
      My System SpecsSystem Spec

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