Windows 8 and 8.1 Forums

Win 8 Hibernate Crash

  1. #1


    Posts : 7
    win8

    Win 8 Hibernate Crash


    Hi all,

    My hibernation stops working since last week.
    Every time I hibernate, the hard disk flashes for unusually long (much longer than before). And then the laptop shuts down.
    The next time I start the computer, a blue dialog jumps out "there is a problem ......"

    Please find the dump file attached.

    Thanks a lot for your kind help!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Hello badou,

    I do not have the proper tools installed to do a comprehensive analysis but I did find some interesting facts:

    Some applications are being terminated due to a lack of resources. This might indicate that your hard drive is filling up and/or you are running short of free RAM. Either one of those conditions could affect your ability to hibernate successfully. Any possibilities either of those conditions exist?
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    win8


    Quote Originally Posted by JustATest View Post
    Hello badou,

    I do not have the proper tools installed to do a comprehensive analysis but I did find some interesting facts:

    Some applications are being terminated due to a lack of resources. This might indicate that your hard drive is filling up and/or you are running short of free RAM. Either one of those conditions could affect your ability to hibernate successfully. Any possibilities either of those conditions exist?

    Hi JustATest,

    Thanks a lot!
    My hard disk was indeed full. Now I cleaned it and there are 8GB left, the problem is still there.
    I have 4GB ram, even when I just restart windows and there are a lot of memory left, I can't hibernate either.

    Will appreciate it a lot if you have further suggestions!
      My System SpecsSystem Spec

  4. #4


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    OK, first let's check the size of hiberfil.sys by doing the following:

    Open up a command propmt and type the following: dir c:\ /ah

    Post an image of the response like so:

    Attachment 25270
      My System SpecsSystem Spec

  5. #5


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Hello badou,

    I was assuming you wanted to actively pursue a fix so I have been sitting here for 35 minutes waiting for you to respond. Moreover, I think you were about two steps away from a fix so I'll check back periodically (as my time permits) to see how you are making out and see if anyone has stepped in to help you. Now, I'm off on another adventure so good luck.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    win8


    Quote Originally Posted by JustATest View Post
    Hello badou,

    I was assuming you wanted to actively pursue a fix so I have been sitting here for 35 minutes waiting for you to respond. Moreover, I think you were about two steps away from a fix so I'll check back periodically (as my time permits) to see how you are making out and see if anyone has stepped in to help you. Now, I'm off on another adventure so good luck.
    Thanks a lot. Sorry that I didn't check your reply on-time. Was trying to update drivers etc... But none works...
    Here is the hibernating file.

    Hibernating and sleep both don't work...

    Attachment 25274
      My System SpecsSystem Spec

  7. #7


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Just ready to walk out the door... OK, your hiberfil.sys is correctly sized for your quantity of RAM; however, it could have been damaged by your lack of hard drive space so the first step is to delete it and rebuild it as follows:

    Open up a command prompt again and type the following messages:

    To delete the file: powercfg /h off (wait for prompt return to signal finish)

    To rebuild the file: powercfg /h on (wait for prompt return to signal finish)

    Reboot and retest
    Last edited by JustATest; 23 Jul 2013 at 10:20.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    win8


    Quote Originally Posted by JustATest View Post
    Just ready to walk out the door... OK, your hiberfil.sys is correctly sized for your quantity of RAM; however, it could have been damaged by your lack of hard drive space so the first step is to delete it and rebuild it as follows:

    Open up a command prompt again and type the following messages:

    To delete the file: powercfg /h off (wait for prompt return to signal finish)

    To rebuild the file: powercfg /h on (wait for prompt return to signal finish)

    Reboot and retest
    I did that. The same problem.
    I notice that whenever I connect to internet (through wifi or lan), the problem persists, on hibernating or shutdown or sleep.
    However, if I disconnect from internet, there is no problem.

    Is this useful for finding the root cause?
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    win8

    shut down / hibernate problem when connected to intenet


    Whenever I am connected to internet, I can't shutdown or hibernate or sleep...
    Any suggestions? Thanks!

    Please find attached the file.
    Last edited by Brink; 23 Jul 2013 at 14:53. Reason: moved to original thread
      My System SpecsSystem Spec

  10. #10


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    I see your story has changed a bit. Specifically you now added that sleep doesn't work either and you also added that it works OK conditionally. With that said, I was headed down the wrong path because I wasn't given the full details in the original post. Although, I should have assumed as much when you said you were busy updating drivers instead of performing the steps I recommended. Anyway, my advice going forward is to wait for someone to properly analyze your dumps and they can assist you further. Good luck.
      My System SpecsSystem Spec

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Win 8 Hibernate Crash
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