Windows 8 and 8.1 Forums


Windows 8 random BSOD on startup

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Be careful removing drivers from the C:\Windows\System32\drivers folder. This can make the system unbootable if you do this with a driver that's needed during the boot. Listed below is a safe way to remove these drivers (it has a method of recovery should the system not boot).

    1) Create a Restore Point using System Restore
    2) Create a Repair disc:
    Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of copperhd.sys that are starting (or any other Razer entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of copperhd.sys (or any other Razer entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of copperhd.sys or any other Razer entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the copperhd.sys driver to copperhd.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc and use the Command Prompt option to rename copperhd.BAD to copperhd.sys
    Code:
    ren C:\Windows\System32\drivers\copperhd.BAD C:\Windows\System32\drivers\copperhd.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!

      My System SpecsSystem Spec

  2. #12


    Posts : 11
    Windows 8 Pro


    Quote Originally Posted by usasma View Post
    Be careful removing drivers from the C:\Windows\System32\drivers folder. This can make the system unbootable if you do this with a driver that's needed during the boot. Listed below is a safe way to remove these drivers (it has a method of recovery should the system not boot).

    1) Create a Restore Point using System Restore
    2) Create a Repair disc:
    Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of copperhd.sys that are starting (or any other Razer entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of copperhd.sys (or any other Razer entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of copperhd.sys or any other Razer entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the copperhd.sys driver to copperhd.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc and use the Command Prompt option to rename copperhd.BAD to copperhd.sys
    Code:
    ren C:\Windows\System32\drivers\copperhd.BAD C:\Windows\System32\drivers\copperhd.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!
    Thank you for that information, I will be sure to follow these intructions first before removing anything.
      My System SpecsSystem Spec

  3. #13


    Posts : 11
    Windows 8 Pro


    Hey all, just wondering if I could get Usasma's attention or perhaps someone that can analyse BSOD'S. Everything has been working fine for months since the last set of BSOD'S and as it turned out they were being caused by my Razer Copperhead drivers. After removing this and successfully using my machine for a couple of weeks with no BSOD'S (I was getting multiple BSOD'S every day prior) I slowly started reinstalling software that I was told to remove e.g Daemon Tools and everything was fine for a few months, no BSOD'S what so ever.

    Unfortunately I have been experiencing BSOD'S again. Copperhead.sys which was the main culprit of the last set of BSOD'S should not be the issue as I am using a different mouse now all together.

    I do have an overclock running and I can confirm that running Prime95 for 24 hours revealed no errors what so ever in regards to the CPU overclock, everything else in my system is running at stock settings.

    I was wondering if you could have a look and analyse my crash dump and perhaps give me an idea of what has been causing these most recent BSOD'S, they seem to be happening the most while I am playing the Battlefield 4 Open Beta.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As it's been a while since the last BSOD episode, I've treated this as a brand new problem. Please excuse me if I repeat things as I didn't review the previous posts.

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?
    I seem to recall that we discussed the PSU previously and that it was OK. I'd still ask you to test it using the PSU test included in OCCT (free here: Home )

    These devices are disabled. Is this deliberate? If so, why?
    If we discussed this earlier, my advice then still holds
    I have noticed some issues that may/may not be related to Virtual Box in Win8
    VirtualBox Host-Only Ethernet Adapter ROOT\NET\0001 This device is disabled.
    High Definition Audio Bus PCI\VEN_1002&DEV_AAA0&SUBSYS_AAA0174B&REV_00\4&5581F2C&0&0138 This device is disabled.
    In short - enable it, update it, then feel free to disable it again.

    Lot's of Live Kernel Events in the WER section of MSINFO32.nfo
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Remove Gigabyte EasySaver - it's driver (gdrv.sys) is known to cause BSOD's.
    If installed, also remove EasyTune (ET6) as it causes BSOD's also

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
    Core Temp - CPU temperature monitor
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Oct 10 19:07:15.023 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\101113-8143-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 5:20:16.872
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+145a4 )
    BugCheck 133, {0, 504, 503, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000504, The DPC time count (in ticks).
    Arg3: 0000000000000503, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  MiniWERServer.
    FAILURE_BUCKET_ID: 0x133_DPC_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 3820
     
    Processor may be overclocked!
    Expected Frequency:   2670
    Actual Frequency:     3820
    Overclock Ratio:      1.43071
     
      BIOS Version                  F3
      BIOS Release Date             03/14/2011
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  X58A-OC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Oct 10 19:07:15.023 2013 (UTC - 4:00)**************************
    gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
    ALSysIO64.sys               Sun Apr 19 15:41:04 2009 (49EB7E50)
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    sthid.sys                   Tue Feb 19 00:34:44 2013 (51230EF4)
    Rt630x64.sys                Tue Apr  9 23:07:51 2013 (5164D787)
    dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
    VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
    VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
    AtihdW86.sys                Fri Jul  5 14:10:40 2013 (51D70C20)
    atikmpag.sys                Sat Sep 21 04:06:05 2013 (523D536D)
    atikmdag.sys                Sat Sep 21 04:41:04 2013 (523D5BA0)
    
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    sthid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  5. #15


    Posts : 11
    Windows 8 Pro


    I apologize for not being able to reply to this post any sooner, I have not been able to use the offending computer as I have been away from home due to work.

    My power supply is a Thermaltake Toughpower 1200W Power supply, this was purchased around 2007 and yes you are correct we tested the PSU previously, as instructed I have tested the PSU using OCCT and I had no issues while running the test for 1 hour.

    I disabled VirtualBox Host-Only Ethernet Adapter as it was interfering with Splinter Cell Blacklists multiplayer match making, disabling this virtual adapter allowed to me play in online multiplayer matches. I have enabled this device and updated the drivers through device manager.

    I am unsure as to why the High Definition Audio Bus is disabled, in the device manager I have two, one is disabled and the other is enabled. *edit a fleeting thought, could this be due to me having two AMD graphics cards in crossfire? They both have HDMI ports. Upon enabling the disabled High Definition Audio Bus a little yellow triangle appears within the icon and this error is given when said item is double click

    This device cannot start. (Code 10)

    {Operation Failed}
    The requested operation was unsuccessful.

    I have now uninstalled daemon tools and ran the tool you provided, I was only prompted to install sptd.sys as no SPTD version was detected.

    Regarding Gigabyte EasySaver, I do not have this piece of software installed the only piece of software relating to gigabyte that I have installed is Gigabyte's Cloud OC server, I have uninstalled this piece of software but gdrv.sys is still showing on the driver list, I have located the gdrv.sys file in the c:\windows\ DIR but have left it untouched for now awaiting your instructions.

    I have trawled through and can not find any evidence of EasyTune.

    The version of CoreTemp I was using was just a stand alone .exe this did not require installation, I had a look through the driver list that SF diagnostics grabs and could not find ALSysIO64.sys on the list, I did however delete the version I was using and downloaded the latest version from the link you provided which was an actual installation.

    Regarding LGBusEnum.sys and LGVirHid.sys, the 2009 versions are the latest drivers available for my Logitech G15 keyboard I believe they are responsible for the small LCD screen and the macro memory banks, do you want me to uninstall these functions and just use it as a normal keyboard?

    As requested I have attached Admin.evtx, along with the latest SF Diagnostics grab after making these changes.

    I await your response, again many thanks Usasma you are a true gent.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for not responding sooner - but the Win8.1 install has hosed my system several times!
    I'm also updating my website w/8.1 info - so that takes another huge chunk of my time.

    I notice lot's of problems (warnings not errors) with "A pointer device did not report its physical size."
    I'd suspect keyboard or mouse software - and would suggest uninstalling any such software from your system.
    If the warnings continue, then I'd try another keyboard or mouse.

    Most of the Live Kernel Events relate to SQL stuff.
    If still having problems we can delve into that (and some possible fixes)

    I don't see any memory dumps in the uploaded reports - so I'd suggest waiting to see if the BSOD's recur.
      My System SpecsSystem Spec

  7. #17


    Posts : 11
    Windows 8 Pro


    Quote Originally Posted by usasma View Post
    Sorry for not responding sooner - but the Win8.1 install has hosed my system several times!
    I'm also updating my website w/8.1 info - so that takes another huge chunk of my time.

    I notice lot's of problems (warnings not errors) with "A pointer device did not report its physical size."
    I'd suspect keyboard or mouse software - and would suggest uninstalling any such software from your system.
    If the warnings continue, then I'd try another keyboard or mouse.

    Most of the Live Kernel Events relate to SQL stuff.
    If still having problems we can delve into that (and some possible fixes)

    I don't see any memory dumps in the uploaded reports - so I'd suggest waiting to see if the BSOD's recur.
    Hey Usasma, thanks for coming back to this thread, I have not had any BSOD'S since, although I have not had very much gaming time, however during the gaming time I have had no BSOD'S have occured. I am due a long gaming session this weekend if any BSOD'S occur I will post again in this thread.

    Many Thanks!
      My System SpecsSystem Spec

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