Windows 8 and 8.1 Forums


BAD_POOL_HEADER when laptop wakes from sleep.

  1. #11


    Posts : 14
    Win 8


    You're right. I uninstalled Fortinet thingy and now my laptop doesn't give me BSOD. However, what should I do with the USB-IF xHCI USB Host Controller driver? I updated all drivers, and this one still has an exclamation mark. I have disabled it for now, because I fear uninstalling it will make my laptop work abnormally. What would you suggest?

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Normally you would:
    - enable it
    - reboot
    - right click on it and select "Uninstall" (DO NOT select the checkmark to uninstall the software)
    - reboot
    - check and see if the problem remains (I fix a couple a month at work this way).

    If the problem does remain, there are other things to try.

    If you're still worried about it having ill effects on your system, set a System Restore point prior to trying to uninstall it.
      My System SpecsSystem Spec

  3. #13


    Posts : 14
    Win 8


    I uninstalled the driver. Will need to check for a few days if things are okay.
      My System SpecsSystem Spec

  4. #14


    Posts : 6
    windows 8

    Solution for Bad pool header


    Bad pool header bsod windows 8 is very annoying error for mostly users. You can resolve this problem by going through the solutions given in the video tutorial. You can access that video tutorial from here

    Fix Bad Pool Header Windows 8 BSOD - YouTube

    I hope you will resolve your problem
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I do not recommend the use of Registry cleaners - they can damage the registry and prevent Windows from loading. Please do not mess with the registry in this way.

    I do not recommend the use of driver updater software. It is confusing and inaccurate. If it asks for money to update drivers, then it's (IMO) a rip off - as we will tell you how to do it accurately for free right here.
      My System SpecsSystem Spec

  6. #16


    Posts : 14
    Win 8


    I have not been facing any issues. Unfortunately, I'll have to install Forti again for work thing. I don't know what to do.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Are you able to try the Forti thing on another system (to see if you can log into work from it)?
    If you try it on another Win8 system and it works - then it's most likely a problem with your system.
    If it doesn't work on another Win8 system, then it's likely a problem with Win8

    Then try it on a Win7 system to see if it works there.

    I'd also suggest talking with the IT folks at work to see if they can help out.
      My System SpecsSystem Spec

  8. #18


    Posts : 14
    Win 8


    Well it works on all systems with Win 8 at work. How can I debug what, if anything, is wrong with my system?
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Let's fall back on the usual BSOD analysis method:
    1) Fix a bunch of stuff (from my previous post)
    2) Wait for further BSOD's
    3) Zip up the contents of C:\Windows\Minidump and upload it with your next post
    4) Fix the stuff that I post
    5) Go to Step 2 (continue this loop until the problem is fixed)

    FWIW - I'm guessing that it's an issue in the networking sub-system (most likely the wireless portion). And the only device there that has notable issues is the HUAWEI Mobile Connect USB Modem. Try:
    - uninstall the HUAWEI device software, then physically remove the device from your system
    - then try using a wired connection to see if you can get the Fortinet stuff to connect to work that way.
    If it works, then it's a problem with the HUAWEI device
    If it doesn't work, then we'll have to look elsewhere to find the problem (loop to Step 2 :0).
      My System SpecsSystem Spec

  10. #20


    Posts : 14
    Win 8


    Ok. Thanks a lot.

    I'll post here again if Forti gives me more BSOD's
      My System SpecsSystem Spec

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BAD_POOL_HEADER when laptop wakes from sleep.
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