Windows 8 and 8.1 Forums


Frequent BSOD's (all WHEA_UNCORRECTABLE_ERROR)

  1. #11


    Posts : 4
    Windows 8.1


    Quote Originally Posted by usasma View Post
    Sorry for the delay in responding, but I normally don't interfere in topics that other helpers are working (I don't have the time to read all topics in detail). I suggest, in the future, that sending a PM to me would help to speed up my response time.
    Hi usasma, I have the BSOD WHEA_UNCORRECTABLE_ERROR...


    Can you help me?

      My System SpecsSystem Spec

  2. #12


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by J83R View Post
    I have the BSOD WHEA_UNCORRECTABLE_ERROR...


    Can you help me?
    Please start a new thread whenever looking for help. Since you posted here already, we can continue here, but in the future...heh heh. And welcome.

    First, make sure bios is set to Optimized Defaults, then save.

    Your machine thinks there is a hardware problem and that is never good. I'm fairly convinced though that it is freaking out because of this Agere modem driver:

    Code:
     agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF)
    Update it from here or from the laptop's manufacturer.

    If that is not the cause, this old Synaptics touchpad driver is, so update this too:

    Code:
     SynTP    SynTP.sys    Fri Sep 14 22:11:07 2007 (46EB3F3B)
    Drivers | Synaptics
      My System SpecsSystem Spec

  3. #13


    Posts : 4
    Windows 8.1


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by J83R View Post
    I have the BSOD WHEA_UNCORRECTABLE_ERROR...


    Can you help me?
    Please start a new thread whenever looking for help. Since you posted here already, we can continue here, but in the future...heh heh. And welcome.

    First, make sure bios is set to Optimized Defaults, then save.

    Your machine thinks there is a hardware problem and that is never good. I'm fairly convinced though that it is freaking out because of this Agere modem driver:

    Code:
     agrsm64  agrsm64.sys  Mon Nov 10 10:01:35 2008 (49184CCF)
    Update it from here or from the laptop's manufacturer.

    If that is not the cause, this old Synaptics touchpad driver is, so update this too:

    Code:
     SynTP    SynTP.sys    Fri Sep 14 22:11:07 2007 (46EB3F3B)
    Drivers | Synaptics
    Many tanks man... but the 2 solutions did not resolve the problem.
    here are again the new dumps.
      My System SpecsSystem Spec

  4. #14


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by J83R View Post
    Many tanks man... but the 2 solutions did not resolve the problem.
    here are again the new dumps.
    You're welcome.

    In the latest crash dump, Synaptics has not been updated yet:

    Code:
    1: kd> lmvm syntp
    start             end                 module name
    fffff800`02d50000 fffff800`02da3000   SynTP      (deferred)             
        Image path: SynTP.sys
        Image name: SynTP.sys
        Timestamp:        Fri Sep 14 22:11:07 2007 (46EB3F3B)
        CheckSum:         00052B56
        ImageSize:        00053000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    After updating, you can check the file's modified date. It should be 2013 or 2014.
      My System SpecsSystem Spec

  5. #15


    Posts : 4
    Windows 8.1


    Quote Originally Posted by MasterChief View Post

    After updating, you can check the file's modified date. It should be 2013 or 2014.
    After updating same BSOD... no luck

    new crash dump!!! help me
      My System SpecsSystem Spec

  6. #16


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    agrsm64 agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF) is still shown.

    Synaptics has been updated.

    For now, I would go into the Device Manager and disable the modem, then reboot, because we both know you don't use it ever lol.

    Have you done this yet? - "First, make sure bios is set to Optimized Defaults, then save."

    If the machine is stable, then we'll get a driver for it. If not, at least it will be ruled out.
      My System SpecsSystem Spec

  7. #17


    Posts : 4
    Windows 8.1


    Quote Originally Posted by MasterChief View Post
    agrsm64 agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF) is still shown.

    Synaptics has been updated.

    For now, I would go into the Device Manager and disable the modem, then reboot, because we both know you don't use it ever lol.

    Have you done this yet? - "First, make sure bios is set to Optimized Defaults, then save."

    If the machine is stable, then we'll get a driver for it. If not, at least it will be ruled out.
    Modem disabled;
    Bios set to Optimized Defaults;
    same BSOD;
      My System SpecsSystem Spec

  8. #18


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Ok, then it really is a hardware issue.

    Step 1 is to disassemble the machine and clean all dust and debris from the fans and air pathways.

    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffffe000010d1038, f2000040, 800}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
      My System SpecsSystem Spec

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Frequent BSOD's (all WHEA_UNCORRECTABLE_ERROR)
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