Windows 8 and 8.1 Forums

BSODs from new laptop

  1. #1


    Posts : 2
    Windows 8

    BSODs from new laptop


    I bought a new laptop (Windows 8, Dell Inspiron 15 3521 with the i5-3337u). I've turned it on maybe 20 times and experienced two BSODs, both shortly after reaching the login screen. I know BSODs are fairly common so mainly I would just like to know what kind of problem it is and whether it can be fixed, since I'd return it if it's a hardware problem (but such infrequent software issues I can deal with since I'm planning to use mostly Linux anyway). The error codes were BAD_POOL_CALLER and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M. I did update the BIOS before the first crash occured, so that might be causing problems, although I'm hoping it's a bad driver. I have attached the output of the SF Diagnostic Tool.

    Also, I have run 2 and 5 passes of memtest86+ with no detected errors.

    I appreciate any help, thanks in advance.
    Last edited by japadamaray; 14 Jul 2013 at 20:20.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Since there's only 2 memory dumps here, it's hard to pin this on something.
    So, let's take a 2 pronged approach:
    1st - please run Driver Verifier according to these instructions: Driver Verifier Settings
    2nd - please run these free hardware diagnostics: Hardware Diagnostics (feel free to skip the MemTest86+ as you've already run it) If you have in-built Dell diagnostics please run them also (as they'll be required for warranty repairs).

    Differing BSOD's are sometimes symptomatic of a low-level problem.
    Since you don't appear to have any low-level 3rd party driver issues, then I'd have to suspect hardware problems.
    But only having 2 memory dumps to work with makes this a very "iffy" conclusion - so we ask for Driver Verifier also, just in case it's a driver issue.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jul 13 21:39:41.484 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\071313-33296-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:56:52.272
    Probably caused by :ntkrnlmp.exe ( nt!IopAllocateIrpPrivate+2bb )
    BugCheck C2, {7, 11c1, 0, fffffa8007c63010}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000000000, Memory contents of the pool block
    Arg4: fffffa8007c63010, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0xc2_7_nt!IopAllocateIrpPrivate
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A08
      BIOS Release Date             05/20/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3521
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Jul 13 19:42:10.309 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\071313-34609-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 4:09:35.351
    Probably caused by :ntkrnlmp.exe ( nt!PnpAsynchronousCall+ce )
    BugCheck 1000007E, {ffffffffc0000005, 0, fffff88000bce438, fffff88000bcdc70}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: fffff88000bce438, Exception Record Address
    Arg4: fffff88000bcdc70, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_NULL_IP_nt!PnpAsynchronousCall
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  A08
      BIOS Release Date             05/20/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3521
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jul 13 21:39:41.484 2013 (UTC - 4:00)**************************
    TurboB.sys                  Wed May 30 16:10:44 2012 (4FC67EC4)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    dump_iaStorA.sys            Mon Nov 19 15:09:40 2012 (50AA9204)
    iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
    RTKVHD64.sys                Tue Nov 27 08:48:01 2012 (50B4C491)
    athw8x.sys                  Sun Dec 16 22:21:29 2012 (50CE8FB9)
    btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
    SynTP.sys                   Fri Dec 21 00:59:33 2012 (50D3FAC5)
    Smb_driver_Intel.sys        Fri Dec 21 01:01:11 2012 (50D3FB27)
    
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8

    Thank you


    Hi usasma,
    Thanks a lot for your help! Since you think it could be a hardware problem I'm just going to return this to be safe since I still have the option. We could pin this down eventually but I don't want to waste your time when I could just get a new one. Thanks for the explanation!
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks for letting us know.
    Good luck!
      My System SpecsSystem Spec

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