Windows 8 and 8.1 Forums

New computer, BSOD while playing Skyrim

  1. #1

    Posts : 2
    Windows 8

    New computer, BSOD while playing Skyrim

    Hello everyone, this is my first time posting here.

    I just built my first computer a few weeks ago. I've had a couple of BSOD so far, I can't remember what I was doing on the first one, but the latest one today was while playing Skyrim for about an hour. During the BSOD it says "WHEA_uncorrectable_error". From what I can tell just from that it's likely a hardware problem so I'm afraid I may have done something wrong when I built it or when installing the drivers.

    I downloaded BlueScreenView and tried using it to debug the minidump files and looks like it is saying there is a problem with hal.dll and ntoskrnl.exe but I couldn't really figure out what that means.

    I attached the minidump files from the 2 crashes following the forum guide (hopefully correctly )

    Thank you for any and all help!

    System Specs:
    Motherboard - MSI Z87-GD65 Gaming
    CPU - Intel Core i5-4670K
    Cooling - Corsair H100i
    RAM - 16GB Corsair Vengeance (4-4Gb sticks)
    PSU - Corsair HX750
    SSD (Windows 8 installed) - Corsair Neutron GTX 120GB
    HDD - Western Digital 1TB Caviar Black
    Graphics Card - EVGA GeForce GTX 780 w/ACX cooler
    Last edited by Willful; 14 Jul 2013 at 16:04.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview

    I'm sure there are many reasons for that error; however, you did not provide any system specs and, although some information can be extracted from the uploaded rar file, it would be to your benefit to fully disclose all your specs next time. Anyway, here is an example of how one forum member fixed their problem. Good luck.

      My System SpecsSystem Spec

  3. #3

    Hello there!

    Seems like the error is pointing at L2 Cache error of the processor. Reset the BIOS to default settings How To Clear CMOS (Reset BIOS). Also update your chipset drivers. Make sure there is no heat related issues.

    Run the following benchmarks:

    CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums
    Hardware - Stress Test With Prime95 - Windows 7 Help Forums
    RAM - Test with Memtest86+ - Windows 7 Help Forums

    Common Platform Error Record @ fffffa800ce8b028
    Record Id     : 01ce7f4558063278
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/13/2013 0:05:36 (UTC)
    Flags         : 0x00000000
    Section 0     : Processor Generic
    Descriptor    @ fffffa800ce8b0a8
    Section       @ fffffa800ce8b180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 2
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000002
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ fffffa800ce8b0f0
    Section       @ fffffa800ce8b240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000002
    CPU Id        : c3 06 03 00 00 08 10 02 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ fffffa800ce8b240
    Section 2     : x86/x64 MCA
    Descriptor    @ fffffa800ce8b138
    Section       @ fffffa800ce8b2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 7)
      Status      : 0xbe0000000100110a
      Address     : 0x00000001699e2340
      Misc.       : 0x0000001086000086
      My System SpecsSystem Spec

  4. #4

    Posts : 2
    Windows 8

    I'm sorry I forgot to add the system specs to the post, but got that fixed now

    Thank you! I will clear the CMOS, update the chipset drivers, and run those tests tomorrow after work.
      My System SpecsSystem Spec

New computer, BSOD while playing Skyrim
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