Windows 8 and 8.1 Forums

Getting a BSOD at high stress

  1. #11

    Posts : 8
    Windows 8

    So it crashed again today (8/6/13). I had already removed the Virtual Audio Cable driver. Does this mean I have to run Driver Verifier?

    Also, I notice that it only crash right before Vegas 12 finishes rendering... hm...

    As always, attached is the minidump.

      My System SpecsSystem Spec

  2. #12

    Posts : 5,139
    Win8.1Pro - Finally!!!

    It often takes 2 pages of posts before the problems are solved. In some cases it can take even more, but I think we're nearing the end here.

    I wouldn't think that Driver Verifier would be helpful here. This appears to be a hardware problem, and is most likely with your video card. Unfortunately the tests haven't revealed any problem - so the next "test" is to try another video card. If you don't have one handy, then purchase one that you can return for a full refund (in case it's not needed)

    I have a lingering suspicion about VMWare-like apps as they appear regularly in the BSOD's that I work on. This being said, there's no other evidence that they are causing crashes. But, IMO, it might be interesting to see if things stabilized after removing it.

    Beyond that, this is probably a hardware issue. After trying another video card, the next steps are listed here: Hardware Stripdown Troubleshooting

    The following is for informational purposes only.
    **************************Tue Aug  6 17:10:26.783 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080613-13525-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 3:09:34.442
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :dxgkrnl.sys ( dxgkrnl+620d )
    BugCheck 3B, {c0000005, fffff8026a0cc172, fffff8800e296a90, 0}
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8026a0cc172, Address of the instruction which caused the bugcheck
    Arg3: fffff8800e296a90, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    PROCESS_NAME:  vegas120.exe
    FAILURE_BUCKET_ID: 0x3B_dxgkrnl+620d
      BIOS Version                  1302
      BIOS Release Date             11/14/2012
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Aug  6 17:10:26.783 2013 (UTC - 4:00)**************************
    cbfs3.sys                   Mon Apr  9 09:21:46 2012 (4F82E26A)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    amd_sata.sys                Mon Sep 17 04:40:39 2012 (5056E207)
    amd_xata.sys                Mon Sep 17 04:40:43 2012 (5056E20B)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    VBoxNetFlt.sys              Thu Jul  4 09:56:56 2013 (51D57F28)
    VBoxNetAdp.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxUSBMon.sys              Thu Jul  4 09:56:57 2013 (51D57F29)
    VBoxDrv.sys                 Thu Jul  4 09:58:17 2013 (51D57F79)
      My System SpecsSystem Spec

  3. #13

    Posts : 8
    Windows 8

    So, I would have to buy and return a video card? Hm...

    Is there any other possible problem? I noticed the crash dump talked a lot about vegas 12... is there a problem with the program?
      My System SpecsSystem Spec

  4. #14

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Most analysts will tell you that the Process Name entry is misleading. I only use it if the same process name shows up in ALL of the memory dumps (you'll need at least 4 or 5 to be sure). You've had 14 instances of Sony Vegas out of 23 memory dumps. While it's possible that it could be Sony Vegas, you haven't mentioned that it only occurs with that program. The "fix" is to uninstall Sony Vegas and see if the BSOD's continue.

    Try re-seating the video card and cleaning the slot out, as I have seen a problem caused by that in the past. I've only seen this once, but it's easier/cheaper than using another video card, so it may be worth a try.

    If you can't borrow another video card, then purchasing one is the way to go.
    I suggest purchasing one that you can return as a precaution.
    This is most likely a problem with your video card, so you may end up keeping the card that you purchased.

    There is a lesser chance that it's something else (such as your motherboard), but motherboards are expensive also - and much more difficult to replace than a video card.
      My System SpecsSystem Spec

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Getting a BSOD at high stress
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