Crash into failure to start

Cizaan

New Member
Messages
1
Hello. The Acer Satellite P850 I purchased a month or so ago recently crashed, with the error given being 'Page Fault in Non Paged Area.' The crash screen also mentioned win32k.sys as the cause of the crash.

What is more problematic, however, is that after Windows 8 'collect[ed] information and [restarted the computer],' it seemed to get caught in a reset cycle. Upon powering up, the computer will whir for just a moment before either making a clicking or beeping noise. After making one of the noises, it powers off and powers back on again, only to repeat the cycle until the power button is held down.

I understand the error can be caused by many things, and that of them the most common of hardware-related causes is faulty RAM, but the noises and failure to start at all seem indicative of a problem with the hard drive. I cannot, unfortunately, collect or provide any dumps or reports due to this phenomenon. Am I correct in my limited understanding of what has happened, and is there anything I can do to fix this short of shipping it in?

Thank you for your time.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
Do you get anything on the screen when you boot it? Without any video visible, we can't run any tests to see what's going on.
If you're able to boot from a disk (and see some video), try these free, bootable diagnostics: Initial Hardware Diagnostics

If you can't see video, then there's not a whole bunch to do. Luckily for you the system should still be under warranty. Unfortunately for you, there's no easy way to backup your data (and it may void your warranty if you open up the case).

If you don't care about the data, then find out from the reseller what they do about manufacturer warranty repairs and have it diagnosed and fixed that way.

Presuming that it is the hard drive (a that's a long shot at this point) - You can replace the hard drive at your own cost and then reinstall Windows. If you haven't made recovery disks/drive yet, then you'll have to order them from the manufacturer (again, at your own cost). It'll save you a lot of time, but the HDD will cost around $100 (US) and the recovery drive can run from $20 to $70 (US) - they'll tell you the cost before shipping it.

Also, if it is the RAM, you can try using one RAM stick at a time to see if that helps. Be sure to remove the battery and the AC plug before opening the RAM compartment - and use anti-static precautions when handling the RAM.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I had a similar failure. When I start the computer the Win Logo comes up & then the dots start in a circle.

Then the screen turns black & the computer just keeps running.

I booted from the original Program CD & it goes through a refresh cycle for about 1/2 hour.

It reboots back in to the same hang up as in the original failure.

I have another computer running Win8.1 that I used to send this Email. There are so many bugs in it that it almost useless.

Tried to put an attachment on the Email & all it would is go to the "Cloud"

I guess I will have to use my Surface from now on.

Will probably have to reinstall win8. I can't even use the backup. Will have to reload & then use the backup.

Any ideas out there? Never had this type failure in all my years with windows.

The Old Fart
Tully
 

My Computer

System One

  • OS
    Win 10 Beta
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Assembled
    CPU
    Intel I5
    Motherboard
    ASUS P8Z&&-V LX
    Memory
    8 GB DDR2 SDRAM
    Graphics Card(s)
    Intel on board
    Sound Card
    INTEL ON MB
    Monitor(s) Displays
    Samsung TD390 HDMI
    Screen Resolution
    1920 X 1080
    Hard Drives
    Crucial MX100 512GB SSD
    2TB Storage
    External Seagate "Dashboard" File Backup Drive USB3
    WD "My Cloud" 4TB
    Samsung Super Write Master 24 DVD Writer
    PSU
    Cosair
    Case
    Corsair
    Cooling
    AIR
    Keyboard
    Advent USB Keyboard
    Mouse
    Advent USB
    Internet Speed
    200 MB dwn 30MB up
    Browser
    IE 11 Win 10
    Antivirus
    MS Essentials
    Other Info
    USB2 & USB3
Tully please start your own topic so that your problem can get the individual attention that it deserves.


Not being able to install Windows is suggestive of a hardware problem. Without the ability to boot from CD/DVD's and to see the screen there's not a whole bunch to do online. Replacing/removing parts is what we start with at work - but that's because we have a lot of spare parts on hand - this is usually too expensive for an individual to do.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hello. The Acer Satellite P850 I purchased a month or so ago recently crashed, with the error given being 'Page Fault in Non Paged Area.' The crash screen also mentioned win32k.sys as the cause of the crash.

What is more problematic, however, is that after Windows 8 'collect[ed] information and [restarted the computer],' it seemed to get caught in a reset cycle. Upon powering up, the computer will whir for just a moment before either making a clicking or beeping noise. After making one of the noises, it powers off and powers back on again, only to repeat the cycle until the power button is held down.

I understand the error can be caused by many things, and that of them the most common of hardware-related causes is faulty RAM, but the noises and failure to start at all seem indicative of a problem with the hard drive. I cannot, unfortunately, collect or provide any dumps or reports due to this phenomenon. Am I correct in my limited understanding of what has happened, and is there anything I can do to fix this short of shipping it in?

Thank you for your time.

The clicking noise definately points to a mechanical failure , as it's a laptop I'd say hard drive , beeping noise , depends on the number of beeps.

Page Fault in Non Paged Area is caused by faulty hardware , a corrupted NTFS parititon or a bad system service , in your case it's sounding like a bad drive again.

You might want to send it in for a service under warranty.
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro
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