Windows 8 and 8.1 Forums


KMODE_EXCEPTION_NOT_HANDLED Error Code 0x0000001e

  1. #1


    Posts : 6
    Windows 8 x64

    KMODE_EXCEPTION_NOT_HANDLED Error Code 0x0000001e


    Hello.

    This is the first time in two years time that I've received a BSOD. I woke up this morning, turned on my PC as usual, the OS reached the start-up picture (the one with a date and time on it), and it then spew the BSOD out on me.

    1. Nothing is over-clocked. Everything is working on its default stock speeds (CPU, RAM, GPU).

    2. I'm ruling out overheating cause the PC was less than a minute on till the BSOD appeared.

    3. All of the possible OS updates have been installed via Windows Update. No changes in the OS's settings have been made in months as well.

    4. All of the software I use (including drivers) is stable (not alpha, beta, so on...) and up-to-date. The OS is also an RTM release.

    The only changes I've made in the past 7 days are as follows:

    a) Uninstalled Opera 12.15 and installed its new version - v15. Highly doubt it has anything to do with this.

    b) Reinstalled Daemon Tools LITE (+sptd v1.83). The version I had was 4.47.1-0333 and the disc-soft's main site had 4.47.1-0335.

    c) Upgraded to a new graphics card - GTX780. The card, as stated above, is working on its default settings. Using the 320.49 WHQL drivers with it.

    Bluescreen viewer gives out the following information: KMODE_EXCEPTION_NOT_HANDLED and 0x0000001e. It says the error was caused by the ACPI.sys driver at crash address ntoskrnl.exe+5a440.

    Any help would be extremely appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    ACPI.sys is related to power management. So, you just installed a new graphics card; yes? Can you current PSU handle the new power requirements? Specs say the minimum PSU recommendation is 600 watts for the GTX 780. Also, did you connect the 8 pin and 6 pin supplementary power connectors (information obtained from specs)?
      My System SpecsSystem Spec

  3. #3


    Posts : 34
    Windows 8.1 Enterprise x64


    Seems like your Razer keyboard driver is the cause, check for an update:

    Probably caused by : Lycosa.sys ( Lycosa+132d )

    fffff880`06830000 fffff880`0683e000 Lycosa Thu Feb 28 05:50:03 2013 (512EE1FB)

    Also uninstall Daemon tools and the sptd-driver (download the installation program and use it to uninstall the driver).
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8 x64


    Quote Originally Posted by JustATest View Post
    ACPI.sys is related to power management. So, you just installed a new graphics card; yes? Can you current PSU handle the new power requirements? Specs say the minimum PSU recommendation is 600 watts for the GTX 780. Also, did you connect the 8 pin and 6 pin supplementary power connectors (information obtained from specs)?
    My PSU is Cooler Master Silent Pro Gold 800W. I think it should be enough. And, yes, the additional power connectors are plugged-in as well.

    Quote Originally Posted by Tobias View Post
    Seems like your Razer keyboard driver is the cause, check for an update:

    Probably caused by : Lycosa.sys ( Lycosa+132d )

    fffff880`06830000 fffff880`0683e000 Lycosa Thu Feb 28 05:50:03 2013 (512EE1FB)

    Also uninstall Daemon tools and the sptd-driver (download the installation program and use it to uninstall the driver).
    The current Razer Lycosa driver I'm using is 3.03 for Windows 8 (downloaded from their official page; it's also the latest driver). And I've had it installed since I installed Windows a few months ago. Seems a little strange that it could've caused a problem just now.
    How did you find out it was exactly this driver?
      My System SpecsSystem Spec

  5. #5


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    While you are waiting for Tobias to respond, I examined your dump file using WhoCrashed and it couldn't come up with anything specific other than it is most likely a software driver. However, maybe your Event Viewer logs might give some additional insight or have you been there already?
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8 x64


    Unfortunately, Event Viewer doesn't list anything additional/specific that the other apps aren't able to.

    It's funny how I try to keep my Windows installation clean and tidy, and yet problems still occur. I try not to overclock, I install only stable/final programs and certified drivers, don't EVER use any cleaning software in the face, for instance, Driver Sweeper, CCleaner, TuneUp Utilities, and so on, I try to stay out of Windows' way as much as possible by not tinkering too much or at all with its settings. I never thought I'd see the bloody BSOD again, but alas...
      My System SpecsSystem Spec

  7. #7


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Quote Originally Posted by bastuna View Post
    Unfortunately, Event Viewer doesn't list anything additional/specific that the other apps aren't able to.

    It's funny how I try to keep my Windows installation clean and tidy, and yet problems still occur. I try not to overclock, I install only stable/final programs and certified drivers, don't EVER use any cleaning software in the face, for instance, Driver Sweeper, CCleaner, TuneUp Utilities, and so on, I try to stay out of Windows' way as much as possible by not tinkering too much or at all with its settings. I never thought I'd see the bloody BSOD again, but alas...
    I totally agree with your logic and advice to stay away from those cleaners. Anyway, is this problem repeatable or was this just a one-time shot? If repeatable, and you don't know where to go next, I would try a different driver version on that new card. Sometimes the latest is not always the greatest. Good luck.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8 x64


    This is the first BSOD I have received in two years. The last one was when I was on Windows 7 in July/August of 2011, I think. And I haven't gotten another one since morning. It's been a one-time 'experience' so far. I hope it stays that way!

    Checked my HDD's SMART with 3 different programs (AIDA64, HDTune and HD Sentinel) - all is OK. Did an Error Scan with HDTune. - nothing out of the ordinary. HD Sentinel reports the drive as being in perfect condition.

    Will check my RAM later with Memtest via a bootable USB flash drive.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Wow! Only one BSOD and you are on it like a buzzard on roadkill! Just kidding because I would probably react just like you. Good luck!
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8 x64


    Well, I can safely exclude any problems with the RAM as well since it completed over 3 hours of testing with Memtest86 with no errors. I'm now almost sure it was a software problem.

    What exactly does the ACPI.sys driver do?
      My System SpecsSystem Spec

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