Windows 8 and 8.1 Forums


8.1 x64 Random Freeze and Restart

  1. #1


    Posts : 3
    Windows 8.1 x64

    8.1 x64 Random Freeze and Restart


    Good day forum,

    Recently I installed 8.1 Preview x64 on my machine and yesterday it started to freeze randomly and restart itself after a few seconds of freezing. Usually it freezes in a few minutes after loading into the desktop.

    What I have tried:
    -Disable all non-MS services except nVidia Driver Display Service

    Note:
    -No software/hardware/driver changes is made recently.

    Would be very grateful if you could kindly give me some guidance on what I could try and the possible cause(s). Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    First off, a disclaimer - I am not familiar w/8.1 so my analysis is based on Win8 RTM
    8.1 is (as I understand it) a Developer's Release - so it can be expected to have bugs.
    In the end, the only sure thing will be to revert to Win8 RTM and wait for the RTM version of 8.1

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Only 7 Windows Updates installed. I have no idea of how many are usual for 8.1. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    D: drive only has about 4% free space, E: only has about ╜% free, and G: only has about 1% free. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Your CD/DVD drive is disabled. Is this deliberate? If so, why?

    All of the memory dumps blame your video drivers. Also, the WER section of MSINFO32 shows other TDR type errors with the video. Please follow the troubleshooting directions here: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4)
    SiS RAID Stor Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys

    sisraid4.sys Wed Oct 1 17:56:04 2008 (48E3F1F4)
    SiS AHCI Stor-Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=sisraid4.sys

    iaStorV.sys Mon Apr 11 14:48:16 2011 (4DA34CF0)
    Intel Matrix Storage Manager driver (base) (now is the Rapid Storage Technology (RST) driver)
    http://www.carrona.org/drivers/driver.php?id=iaStorV.sys

    nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nVidia Storage Drivers
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys

    nvraid.sys Mon Sep 12 20:01:54 2011 (4E6E9D72)
    nVidia nForce RAID Driver
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jul  4 01:43:47.320 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070413-247765-01.dmp]
    Windows 8 Kernel Version 9431 MP (8 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:01:36.003
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d85d3 )
    BugCheck D1, {10, 7, 0, fffff80001af45d3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000007, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80001af45d3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nvlddmkm+d85d3
    CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
    MaxSpeed:     3070
    CurrentSpeed: 3104
      BIOS Version                  FB
      BIOS Release Date             08/24/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  X58A-UD3R
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul  4 01:20:30.137 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070413-201843-01.dmp]
    Windows 8 Kernel Version 9431 MP (8 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:01:48.829
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d85d3 )
    BugCheck D1, {10, 7, 0, fffff8000295c5d3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000007, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8000295c5d3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nvlddmkm+d85d3
    CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
    MaxSpeed:     3070
    CurrentSpeed: 3104
      BIOS Version                  FB
      BIOS Release Date             08/24/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  X58A-UD3R
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jul  3 01:46:39.088 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070313-17890-01.dmp]
    Windows 8 Kernel Version 9431 MP (8 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:01:08.771
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d85d3 )
    BugCheck D1, {10, 7, 0, fffff80001bc65d3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000007, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80001bc65d3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nvlddmkm+d85d3
    CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
    MaxSpeed:     3070
    CurrentSpeed: 3104
      BIOS Version                  FB
      BIOS Release Date             08/24/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  X58A-UD3R
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jul  2 01:01:55.614 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\070213-18531-01.dmp]
    Windows 8 Kernel Version 9431 MP (8 procs) Free x64
    Built by: 9431.0.amd64fre.winmain_bluemp.130615-1214
    System Uptime:0 days 0:00:15.297
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d85d3 )
    BugCheck D1, {10, 7, 0, fffff80001b3d5d3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000007, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80001b3d5d3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nvlddmkm+d85d3
    CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"
    MaxSpeed:     3070
    CurrentSpeed: 3104
      BIOS Version                  FB
      BIOS Release Date             08/24/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  X58A-UD3R
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jul  4 01:43:47.320 2013 (UTC - 4:00)**************************
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Sat Jun 15 17:47:58 2013 (51BCE10E)
    NdisVirtualBus.sys          Sat Jun 15 20:32:47 2013 (51BD07AF)
    ahcache.sys                 Sat Jun 15 20:35:57 2013 (51BD086D)
    werkernel.sys               Sat Jun 15 20:36:25 2013 (51BD0889)
    dump_storahci.sys           Sat Jun 15 20:36:33 2013 (51BD0891)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    nvlddmkm.sys                Sat Jun 22 15:11:15 2013 (51C5F6D3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jul  4 01:20:30.137 2013 (UTC - 4:00)**************************
    SiSRaid2.sys                Wed Sep 24 14:28:20 2008 (48DA86C4)
    sisraid4.sys                Wed Oct  1 17:56:04 2008 (48E3F1F4)
    iaStorV.sys                 Mon Apr 11 14:48:16 2011 (4DA34CF0)
    nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nvraid.sys                  Mon Sep 12 20:01:54 2011 (4E6E9D72)
    stexstor.sys                Mon Nov 26 19:02:51 2012 (50B4032B)
    amdsbs.sys                  Tue Dec 11 16:21:44 2012 (50C7A3E8)
    vstxraid.sys                Mon Jan 21 14:00:28 2013 (50FD904C)
    vsmraid.sys                 Wed Jan 23 15:35:43 2013 (5100499F)
    bxvbda.sys                  Mon Feb  4 14:47:18 2013 (51101046)
    lsi_sas3.sys                Fri Mar 15 19:38:40 2013 (5143B100)
    lsi_sss.sys                 Fri Mar 15 19:39:38 2013 (5143B13A)
    amdsata.sys                 Fri Mar 15 21:02:37 2013 (5143C4AD)
    amdxata.sys                 Fri Mar 15 21:05:58 2013 (5143C576)
    ADP80XX.SYS                 Mon Mar 18 16:55:58 2013 (51477F5E)
    mvumis.sys                  Wed Mar 20 13:14:53 2013 (5149EE8D)
    HpSAMD.sys                  Tue Mar 26 17:36:54 2013 (515214F6)
    lsi_sas.sys                 Thu Mar 28 13:42:34 2013 (5154810A)
    lsi_sas2.sys                Thu Mar 28 13:45:05 2013 (515481A1)
    evbda.sys                   Mon Apr  8 10:30:03 2013 (5162D46B)
    3ware.sys                   Thu Apr 11 18:49:23 2013 (51673DF3)
    arcsas.sys                  Wed Apr 24 19:51:43 2013 (5178700F)
    iaStorAV.sys                Wed May 15 13:16:37 2013 (5193C2F5)
    megasas.sys                 Wed May 29 12:34:44 2013 (51A62E24)
    megasr.sys                  Mon Jun  3 18:02:39 2013 (51AD127F)
    intelpep.sys                Sat Jun 15 20:34:56 2013 (51BD0830)
    agp440.sys                  Sat Jun 15 20:35:42 2013 (51BD085E)
    nv_agp.sys                  Sat Jun 15 20:35:44 2013 (51BD0860)
    intelide.sys                Sat Jun 15 20:36:07 2013 (51BD0877)
    stornvme.sys                Sat Jun 15 20:36:33 2013 (51BD0891)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys
    http://www.carrona.org/drivers/driver.php?id=sisraid4.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys
    http://www.carrona.org/drivers/driver.php?id=stexstor.sys
    http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
    vstxraid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    lsi_sas3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    lsi_sss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    ADP80XX.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mvumis.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HpSAMD.sys
    http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
    http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
    3ware.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=arcsas.sys
    iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=megasas.sys
    http://www.carrona.org/drivers/driver.php?id=megasr.sys
    intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    nv_agp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 x64


    John,

    Thank you very, very much sir! I have cleared up some disk space to the amount you specified, and I have followed the directions from the link that you gave me(to uninstall the display driver and its related stuff completely and re-install the driver software only). Concerning the Windows Updates, the above steps already solved my problem before I install any new updates . I have installed them at last for good anyway.

    Few days has passed and everything is very stable now! Thank you very much for everything!

    PS: I disabled the optical disk drive to save some power and $$
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm glad to hear that it's working well for you!
      My System SpecsSystem Spec

8.1 x64 Random Freeze and Restart
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