Solved BSOD trying to update to Windows 8.1

ionbasa

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Today I tried to update my Windows 8 PRO /WMC to Windows 8.1

I am running the VL edition as Windows 8 as it was installed from the IT department at my university.

The dumps don't have anything recent in there, but im may be related to why I cannot update to 8.1 ( using the iso).

Thanks for the help!
 

My Computer

System One

  • OS
    Windows 8.1 Pro w/ WMC x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-1350dx
    CPU
    AMD A6-3420M APU
    Memory
    4 GiB DDR3
    Graphics Card(s)
    AMD Radeon HD 6520G
    Sound Card
    IDT HD Audio
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS547550A9E384 SATA Disk Device (500GiB)
    Mouse
    Synaptics PS/2 Port Touchpad v7.5
    Browser
    IE10/Chrome Beta/Waterfox(64bit)
    Antivirus
    Windows Defender/ MalwareByte's Pro
Some more info:

When trying to do the upgrade the process bsods with "KMODE_EXCEPTION_NOT_HANDLED"
After the restart the upgrade fails with the following error code: 0xc1900101-0x4000d
 

My Computer

System One

  • OS
    Windows 8.1 Pro w/ WMC x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-1350dx
    CPU
    AMD A6-3420M APU
    Memory
    4 GiB DDR3
    Graphics Card(s)
    AMD Radeon HD 6520G
    Sound Card
    IDT HD Audio
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS547550A9E384 SATA Disk Device (500GiB)
    Mouse
    Synaptics PS/2 Port Touchpad v7.5
    Browser
    IE10/Chrome Beta/Waterfox(64bit)
    Antivirus
    Windows Defender/ MalwareByte's Pro
I'm sorry for the delay in responding to this topic, I have been very busy over the last week.
If you still need help with this problem, please post back and run the analysis for you.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hi, I managed to install 8.1 after a clean install of eight.

Although it would be much appreciated to know what was causing my previous issues encase it is a specific driver that should be updated.
 

My Computer

System One

  • OS
    Windows 8.1 Pro w/ WMC x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-1350dx
    CPU
    AMD A6-3420M APU
    Memory
    4 GiB DDR3
    Graphics Card(s)
    AMD Radeon HD 6520G
    Sound Card
    IDT HD Audio
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS547550A9E384 SATA Disk Device (500GiB)
    Mouse
    Synaptics PS/2 Port Touchpad v7.5
    Browser
    IE10/Chrome Beta/Waterfox(64bit)
    Antivirus
    Windows Defender/ MalwareByte's Pro
You had a series of BSOD's on 20 and 21 May that I haven't looked at.
Then, on 03 Jun you had one more.
As there are only dump files (and not a complete set of reports), here's what I've got (remember, this is from before you installed 8.1):

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

I've noted some issues with the Wireless Button Driver recently - but quite enough to state that it's a BSOD cause. Please keep an eye on it.

In short, IMO, it's most likely that AMD OverDrive was the cause. I'll run the May memory dumps in order to see if anything else pops up.....

The May memory dumps blame bridge.sys (a Windows driver). The more likely culprit was your wireless drivers - and they've been known to have some BSOD issues in the past. As they didn't show up in the June memory dump, I suspect that you fixed that issue back in May.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Okay.
Thanks. I believe that I was running the AMD BETA driver which would explain why it would be caused AMD Catalyst.

I was not overclocking as this is an laptop, but yes the "Overdrive" feature is present in AMD CCC.

As for the WiFi, it occasionally does give me trouble when windows starts out of sleep mode, It won't let me connect to any AP.

I have since updated the WiFi drivers from the HP website and updated the AMD CCC.

I haven't had any issues yet.

Thanks for letting me know what was causing the the problem!
 

My Computer

System One

  • OS
    Windows 8.1 Pro w/ WMC x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-1350dx
    CPU
    AMD A6-3420M APU
    Memory
    4 GiB DDR3
    Graphics Card(s)
    AMD Radeon HD 6520G
    Sound Card
    IDT HD Audio
    Screen Resolution
    1600x900
    Hard Drives
    Hitachi HTS547550A9E384 SATA Disk Device (500GiB)
    Mouse
    Synaptics PS/2 Port Touchpad v7.5
    Browser
    IE10/Chrome Beta/Waterfox(64bit)
    Antivirus
    Windows Defender/ MalwareByte's Pro
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