Windows 8 and 8.1 Forums


Get WHEA_UNCORRECTABLE_ERROR

  1. #1


    Posts : 2
    Windows 8 Pro

    Get WHEA_UNCORRECTABLE_ERROR


    Hello,


    I get some crash with this error : WHEA_UNCORRECTABLE_ERROR and I don't know why...


    Here is what "WhoCrashed" says :
    Attachment 23533

    I've launched a Memtest86, but after 4 hours and 8 passes, no problems were detected + i've tested another memory : G.SKILL Ripjaws X Series 4 Go and the same problem.

    The system crashes, the screen freezes and I can't move the mouse. I have no BSOD : strange.
    I thought it was a driver problem but how do I check ? - in the device manager all seems OK.


    What tests I can do ?


    My rig :

    • ASUS M4N75TD Motherboard
    • AMD Phenom II x6 1090T (without O/C)
    • KINGSTON DDR3 PC3-12800 - HyperX Blu - 2 x 2 Go (4Go) 1600 MHz - Cas 9 - KHX1600C9AD3B1K2/4G
    • SSD : SAMSUNG SSD 830 Series 128 Go
    • NVIDIA GeForce GTX 560 Ti (powered by MSI TwinFrozr II)
    • MS Windows 8 Pro




    Here is my speecy report : CF - Pastebin.com


    Thank you !

      My System SpecsSystem Spec

  2. #2


    Posts : 2
    Windows 8 Pro


    Here is my minidump files, drivers and dxdiag files. I hope this can help you.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide the complete report listed here: Blue Screen of Death (BSOD) Posting Instructions

    My system is broken and there are restrictions on which programs I can use on this system. Please bear with me.

    For starters, please run these free diagnostics: Hardware Diagnostics Feel free to skip the MemTest86+ test if you've already run it for more than 3 passes.

    Your Soluto drivers date from 2011, please uninstall this program.

    The following is just for information. No need to read it unless you're curious:
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9431.0 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Loading Dump File [C:\Users\Cindy\Downloads\062513-7300-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Deferred                                       srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;srv*c:\SymcachePublic*http://ctxsym.citrix.com/symbolsad/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9200 MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    Machine Name:
    Kernel base = 0xfffff800`6f06c000 PsLoadedModuleList = 0xfffff800`6f338a20
    Debug session time: Tue Jun 25 14:34:17.499 2013 (UTC - 4:00)
    System Uptime: 0 days 0:00:03.178
    Loading Kernel Symbols
    .
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    ..........................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, fffffa80054fd8f8, 0, 0}
    Probably caused by : AuthenticAMD
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80054fd8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) x86fre
    STACK_TEXT:  
    fffff880`0358d6f0 fffff800`6f3da683 : 00000000`00000000 fffffa80`054fd8d0 fffff800`6f355020 00000002`00000005 : nt!WheapCreateLiveTriageDump+0x81
    fffff880`0358dc20 fffff800`6f1cce97 : fffffa80`054fd8d0 fffff800`6f1cddd8 fffff800`6f355020 fffff800`6f0cfc00 : nt!WheapCreateTriageDumpFromPreviousSession+0x3b
    fffff880`0358dc50 fffff800`6f1cddfd : fffff800`6f354fc0 fffff800`6f1cddd8 fffff800`6f355020 00000000`00000018 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`0358dc90 fffff800`6f1042b1 : fffff800`6f2f2110 fffffa80`03bf75c0 fffffa80`055b4f00 fffffa80`054d6800 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`0358dcc0 fffff800`6f099045 : fffff880`009bf180 00000000`00000080 fffff800`6f104170 fffffa80`03bf75c0 : nt!ExpWorkerThread+0x142
    fffff880`0358dd50 fffff800`6f14d766 : fffff880`009bf180 fffffa80`03bf75c0 fffff880`009caec0 fffffa80`03a0e8c0 : nt!PspSystemThreadStartup+0x59
    fffff880`0358dda0 00000000`00000000 : fffff880`0358e000 fffff880`03588000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: AuthenticAMD
    IMAGE_NAME:  AuthenticAMD
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    IMAGE_VERSION:  
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv
    FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}
    Followup: MachineOwner
    ---------
    1: kd> lmtsmn
    start             end                 module name
    fffff880`01000000 fffff880`0106d000   ACPI     ACPI.sys     Wed Jul 25 22:28:26 2012 (5010AB4A)
    fffff880`0119a000 fffff880`011b1000   acpiex   acpiex.sys   Wed Jul 25 22:25:57 2012 (5010AAB5)
    fffff880`01584000 fffff880`0158e000   atapi    atapi.sys    Wed Jul 25 22:30:33 2012 (5010ABC9)
    fffff880`0158e000 fffff880`015c2000   ataport  ataport.SYS  Wed Jul 25 22:29:04 2012 (5010AB70)
    fffff880`00e9e000 fffff880`00f51000   avc3     avc3.sys     Thu Apr 11 04:31:58 2013 (516674FE)
    fffff880`00d2e000 fffff880`00d38000   BOOTVID  BOOTVID.dll  Wed Jul 25 22:30:22 2012 (5010ABBE)
    fffff880`00d38000 fffff880`00db7000   CI       CI.dll       Wed Mar 27 23:30:42 2013 (5153B962)
    fffff880`00f83000 fffff880`00fd7000   CLASSPNP CLASSPNP.SYS Thu Feb 28 23:59:20 2013 (513035A8)
    fffff880`00c9a000 fffff880`00cf6000   CLFS     CLFS.SYS     Wed Jul 25 22:29:39 2012 (5010AB93)
    fffff880`0121b000 fffff880`012a7000   cng      cng.sys      Wed Jul 25 22:26:34 2012 (5010AADA)
    fffff880`0181c000 fffff880`01830000   crashdmp crashdmp.sys Sat Feb 02 02:26:00 2013 (510CBF88)
    fffff880`01800000 fffff880`0181c000   disk     disk.sys     Wed Jul 25 22:29:25 2012 (5010AB85)
    fffff880`00e00000 fffff880`00e14000   dump_dumpfve dump_dumpfve.sys Wed Jul 25 22:28:53 2012 (5010AB65)
    fffff880`00fd7000 fffff880`00fed000   dump_storahci dump_storahci.sys Fri Mar 01 21:15:44 2013 (513160D0)
    fffff880`01ff2000 fffff880`01fff000   dump_storport dump_storport.sys Wed Jul 25 22:29:58 2012 (5010ABA6)
    fffff880`01455000 fffff880`0146f000   EhStorClass EhStorClass.sys Wed Jul 25 22:26:24 2012 (5010AAD0)
    fffff880`0146f000 fffff880`01483000   fileinfo fileinfo.sys Wed Jul 25 22:28:02 2012 (5010AB32)
    fffff880`0134c000 fffff880`013ac000   FLTMGR   FLTMGR.SYS   Wed Jul 25 22:30:09 2012 (5010ABB1)
    fffff880`01a51000 fffff880`01a5b000   Fs_Rec   Fs_Rec.sys   Wed Jul 25 22:30:08 2012 (5010ABB0)
    fffff880`01ed5000 fffff880`01f4b000   fvevol   fvevol.sys   Wed Jul 25 22:26:46 2012 (5010AAE6)
    fffff880`01e3f000 fffff880`01ea7000   fwpkclnt fwpkclnt.sys Thu Feb 28 23:55:54 2013 (513034DA)
    fffff880`00f51000 fffff880`00f83000   gzflt    gzflt.sys    Thu Oct 04 07:30:19 2012 (506D734B)
    fffff800`6f000000 fffff800`6f06c000   hal      hal.dll      Wed Jul 25 22:31:04 2012 (5010ABE8)
    fffff800`6e4b1000 fffff800`6e4ba000   kdcom    kdcom.dll    Wed Jul 25 22:30:34 2012 (5010ABCA)
    fffff880`01a25000 fffff880`01a40000   ksecdd   ksecdd.sys   Wed Jul 25 22:28:35 2012 (5010AB53)
    fffff880`01bc4000 fffff880`01bf3000   ksecpkg  ksecpkg.sys  Wed Jul 25 22:25:35 2012 (5010AA9F)
    fffff880`00c7e000 fffff880`00c9a000   mcupdate mcupdate.dll Thu Jul 26 00:50:00 2012 (5010CC78)
    fffff880`0156a000 fffff880`01584000   mountmgr mountmgr.sys Wed Jul 25 22:29:33 2012 (5010AB8D)
    fffff880`01077000 fffff880`01081000   msisadrv msisadrv.sys Wed Jul 25 22:28:02 2012 (5010AB32)
    fffff880`00c00000 fffff880`00c63000   msrpc    msrpc.sys    Wed Jul 25 22:28:37 2012 (5010AB55)
    fffff880`01fdb000 fffff880`01ff2000   mup      mup.sys      Wed Jul 25 22:30:00 2012 (5010ABA8)
    fffff880`01a5b000 fffff880`01b54000   ndis     ndis.sys     Sat Feb 02 02:23:49 2013 (510CBF05)
    fffff880`01b54000 fffff880`01bc4000   NETIO    NETIO.SYS    Wed Jul 25 22:24:55 2012 (5010AA77)
    fffff800`6f06c000 fffff800`6f7b8000   nt       ntkrnlmp.exe Wed Apr 10 18:18:57 2013 (5165E551)
    fffff880`01842000 fffff880`01a25000   Ntfs     Ntfs.sys     Sat Feb 02 02:25:09 2013 (510CBF55)
    fffff880`013c3000 fffff880`013dd000   partmgr  partmgr.sys  Wed Jul 25 22:30:03 2012 (5010ABAB)
    fffff880`01081000 fffff880`010be000   pci      pci.sys      Wed Jul 25 22:27:43 2012 (5010AB1F)
    fffff880`01553000 fffff880`0155b000   pciide   pciide.sys   Wed Jul 25 22:29:52 2012 (5010ABA0)
    fffff880`0155b000 fffff880`0156a000   PCIIDEX  PCIIDEX.SYS  Wed Jul 25 22:29:09 2012 (5010AB75)
    fffff880`01a40000 fffff880`01a51000   pcw      pcw.sys      Wed Jul 25 22:28:44 2012 (5010AB5C)
    fffff880`013ac000 fffff880`013c3000   pdc      pdc.sys      Thu Feb 28 23:58:34 2013 (5130357A)
    fffff880`00d19000 fffff880`00d2e000   PSHED    PSHED.dll    Thu Jul 26 00:53:53 2012 (5010CD61)
    fffff880`01fa0000 fffff880`01fdb000   rdyboost rdyboost.sys Wed Jul 25 22:28:34 2012 (5010AB52)
    fffff880`01ec2000 fffff880`01ed5000   Soluto   Soluto.sys   Mon Feb 14 07:25:50 2011 (4D591F4E)
    fffff880`00db7000 fffff880`00e00000   spaceport spaceport.sys Sat May 04 00:48:43 2013 (5184932B)
    fffff880`015c2000 fffff880`015d8000   storahci storahci.sys Fri Mar 01 21:15:44 2013 (513160D0)
    fffff880`01400000 fffff880`01455000   storport storport.sys Thu Feb 28 23:58:51 2013 (5130358B)
    fffff880`01c06000 fffff880`01e3f000   tcpip    tcpip.sys    Sat May 04 00:47:36 2013 (518492E8)
    fffff880`00cf6000 fffff880`00d19000   tm       tm.sys       Wed Jul 25 22:29:01 2012 (5010AB6D)
    fffff880`012a7000 fffff880`012cf000   tpm      tpm.sys      Thu Feb 28 23:56:34 2013 (51303502)
    fffff880`012e4000 fffff880`0134c000   trufos   trufos.sys   Wed Mar 06 06:47:58 2013 (51372CEE)
    fffff880`012d7000 fffff880`012e4000   vdrvroot vdrvroot.sys Wed Jul 25 22:27:29 2012 (5010AB11)
    fffff880`013dd000 fffff880`013f5000   volmgr   volmgr.sys   Wed Jul 25 22:29:22 2012 (5010AB82)
    fffff880`014f3000 fffff880`01553000   volmgrx  volmgrx.sys  Wed Jul 25 22:29:59 2012 (5010ABA7)
    fffff880`01f4b000 fffff880`01fa0000   volsnap  volsnap.sys  Wed Jul 25 22:30:26 2012 (5010ABC2)
    fffff880`010c8000 fffff880`0118a000   Wdf01000 Wdf01000.sys Wed Jul 25 22:25:13 2012 (5010AA89)
    fffff880`0118a000 fffff880`0119a000   WDFLDR   WDFLDR.SYS   Wed Jul 25 22:29:04 2012 (5010AB70)
    fffff880`01ea7000 fffff880`01ec2000   wfplwfs  wfplwfs.sys  Wed Jul 25 22:23:58 2012 (5010AA3E)
    fffff880`0106d000 fffff880`01077000   WMILIB   WMILIB.SYS   Wed Jul 25 22:30:04 2012 (5010ABAC)
    fffff880`011b1000 fffff880`011bc000   WppRecorder WppRecorder.sys Wed Jul 25 22:29:07 2012 (5010AB73)
    Mini Kernel Dump does not contain unloaded driver list
      My System SpecsSystem Spec

Get WHEA_UNCORRECTABLE_ERROR
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