Windows 8 and 8.1 Forums


BSOD dell inspirion with 4 extra gb's.

  1. #1


    Posts : 4
    win8/ ubuntu

    BSOD dell inspirion with 4 extra gb's.


    Hello all,
    First of thank you for taking the time to read this, I am having intermittent BSOD running windows 8, i am a front end dev and have no clue when it comes to system errors I just don't know where to turn with this.
    I'm attaching the dmp's from sf diagnostic tool to this post if any other info is needed please feel free to chime in.
    So far I've tried a clean boot and updating graphics and chip drivers, the comp has also been off to dell support but they can't seem to find anything wrong with the hardware. I have run memtest's and it passes without fail and all the in house hardware tests pass along with anything I could find to stress test the hardware using :
    ultimatebootcd
    the BSOD's tend to occur when reproducing video via flash in any browser (chrome, firefox, opera), before the comp went away to dell support I also tried removing the uefi boot and installing Ubuntu, but crashes still occured, I'm leaving a link to the comp specs here:
    Inspiron 15R Laptop
    the comp is under 3 months old and it's driving me mad, I need to work on it and put my battered asus to rest!!!
    any help is much appreciated.
    kind regards
    Chris
    update: also attaching bluescreen view .html
    Last edited by vimes1984; 18 Jun 2013 at 18:34.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    win8/ ubuntu

    BUMP


    bump bump, srry I was just impatient....
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    win8/ ubuntu

    after reading other threads,


    I'm running all available windows updates.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
    FWIW - I visit the forums once a day (in the early AM Eastern Time in the US) and work on as many topics as time allows.

    There is no info in the MSINFO32 file. Please do this:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.
    Out of the last 22 memory dumps there were 9 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics
    Please list exactly which tests that you have already run (and passed).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    I would continue to talk to Dell about this problem and your inability to use this system. Be pleasant but firm - and request a replacement system. It will save them time and labor having to test/retest the system - and it'll save you time that you can't use your new system.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jun 18 18:48:15.285 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061913-18640-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:13:11.054
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1ea45 )
    BugCheck 1A, {41284, bacb001, 53c5, fffff70001080000}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: 000000000bacb001
    Arg3: 00000000000053c5
    Arg4: fffff70001080000
    BUGCHECK_STR:  0x1a_41284
    PROCESS_NAME:  msinfo32.exe
    FAILURE_BUCKET_ID: 0x1a_41284_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 18 18:21:04.840 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061913-16875-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:41:05.608
    Probably caused by :csrss.exe
    BugCheck EF, {fffffa800aeab600, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: fffffa800aeab600, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xEF_705e440
    FAILURE_BUCKET_ID: 0xEF_705e440_IMAGE_csrss.exe
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 18 17:39:23.191 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-15531-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:38:37.960
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8009516028, be200000, 5110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8009516028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 18 17:00:11.978 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-16890-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:13:58.745
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8009518028, be200000, 5110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8009518028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 18 16:45:36.807 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-16250-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:20:42.575
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800872f028, be200000, 5110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800872f028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 18 16:01:08.667 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-26890-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 8:35:06.841
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+148c3 )
    BugCheck 1E, {ffffffffc0000005, 0, 8, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000008, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x1E_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun 17 07:23:46.335 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-17187-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:35:59.102
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+27177 )
    BugCheck 1A, {5003, fffff70001080000, 482d, b78ed0f009}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000005003, The subtype of the bugcheck.
    Arg2: fffff70001080000
    Arg3: 000000000000482d
    Arg4: 000000b78ed0f009
    BUGCHECK_STR:  0x1a_5003
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1a_5003_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 16 22:50:44.133 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-21484-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:20:16.901
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {2, fffff88018b33530, fffff88018b33488, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000002, Stack cookie instrumentation code detected a stack-based
        buffer overrun.
    Arg2: fffff88018b33530, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff88018b33488, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x139_2_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 16 21:29:51.282 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-17437-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:44:03.050
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8008122028, be200000, 5110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8008122028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 16 19:42:03.271 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-20718-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:27:38.038
    Probably caused by :memory_corruption ( nt!MiCaptureProtectionFromProto+14 )
    BugCheck 50, {ffffc50c8de5c695, 0, fffff80192d58e70, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffc50c8de5c695, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80192d58e70, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_nt!MiCaptureProtectionFromProto
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 16 15:58:30.076 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-16796-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:55:26.844
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+91 )
    BugCheck 1000007E, {ffffffffc0000005, fffff880041bd6c5, fffff88005cb64e8, fffff88005cb5d20}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880041bd6c5, The address that the exception occurred at
    Arg3: fffff88005cb64e8, Exception Record Address
    Arg4: fffff88005cb5d20, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 16 15:02:26.120 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-22156-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:26:29.886
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1ea45 )
    BugCheck 1A, {41284, 6816b28001, 4370, fffff70001080000}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: 0000006816b28001
    Arg3: 0000000000004370
    Arg4: fffff70001080000
    BUGCHECK_STR:  0x1a_41284
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1a_41284_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 15 20:40:04.330 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-17937-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:13:13.097
    Probably caused by :memory_corruption
    BugCheck 50, {fffff95ffe404b01, 0, fffff960000db2fd, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff95ffe404b01, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff960000db2fd, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_64
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 15 18:44:38.594 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-20468-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:46:42.360
    Probably caused by :Ntfs.sys ( Ntfs!NtfsDeleteFcb+54a )
    BugCheck C2, {7, 11c1, 50d030a, fffff8a00a37e100}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 00000000050d030a, Memory contents of the pool block
    Arg4: fffff8a00a37e100, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_NtFs
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_NtFs_Ntfs!NtfsDeleteFcb
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 15 17:57:21.931 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061513-40656-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 23:26:56.778
    Probably caused by :win32k.sys ( win32k!ThreadUnlock1+e )
    BugCheck 3B, {c0000005, fffff960000a405e, fffff880180c8ef0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000a405e, Address of the instruction which caused the bugcheck
    Arg3: fffff880180c8ef0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!ThreadUnlock1
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun 14 15:08:06.072 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061413-17453-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 8:49:59.084
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8009516028, be200000, 5110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8009516028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  FlashPlayerPlu
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun 13 06:17:13.742 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061313-21687-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:02:03.508
    Probably caused by :ntkrnlmp.exe ( nt!CcUnpinData+29 )
    BugCheck 24, {b50019060b, fffff88017310ac8, fffff88017310300, fffff8026aebf1c9}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff88017310ac8
    Arg3: fffff88017310300
    Arg4: fffff8026aebf1c9
    PROCESS_NAME:  MsMpEng.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!CcUnpinData
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun 13 06:14:08.426 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061313-17750-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:07:54.193
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800872d028, be200000, 5110a}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800872d028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 12 16:51:50.589 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061213-49546-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 9:34:30.356
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+61e )
    BugCheck 1A, {41289, 5c34001, 49cf, 384500008cae}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041289, The subtype of the bugcheck.
    Arg2: 0000000005c34001
    Arg3: 00000000000049cf
    Arg4: 0000384500008cae
    BUGCHECK_STR:  0x1a_41289
    PROCESS_NAME:  AwesomiumProce
    FAILURE_BUCKET_ID: 0x1a_41289_win32k!SURFACE::bDeleteSurface
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 12 07:16:43.537 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061213-18640-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 9:50:57.812
    Probably caused by :win32k.sys ( win32k!DxLddmPrimaryLockProcessDestroy+1d741b )
    BugCheck 3B, {c0000005, fffff96000499a0b, fffff88005fd3d60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000499a0b, Address of the instruction which caused the bugcheck
    Arg3: fffff88005fd3d60, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  WerFault.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!DxLddmPrimaryLockProcessDestroy
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 21:25:02.058 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061213-17828-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 4:29:04.826
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+260 )
    BugCheck D1, {fffff80000000002, 2, 8, fffff80000000002}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: fffff80000000002, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff80000000002, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dndclient.exe
    FAILURE_BUCKET_ID: AV_CODE_AV_BAD_IP_nt!KiPageFault
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 16:55:22.510 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-17968-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 7:11:46.268
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1e727 )
    BugCheck 1A, {3452, 19fc8000, fffff70001100868, 23016400}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000003452, The subtype of the bugcheck.
    Arg2: 0000000019fc8000
    Arg3: fffff70001100868
    Arg4: 0000000023016400
    BUGCHECK_STR:  0x1a_3452
    PROCESS_NAME:  dndclient.exe
    FAILURE_BUCKET_ID: 0x1a_3452_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  A13
      BIOS Release Date             11/15/2012
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 5520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jun 18 18:48:15.285 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    bcmwl63a.sys                Mon Jul  9 22:52:51 2012 (4FFB9903)
    igdkmd64.sys                Sun Sep  2 23:33:39 2012 (50442513)
    iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
    dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 15 17:57:21.931 2013 (UTC - 4:00)**************************
    btwl2cap.sys                Wed May 16 06:41:37 2012 (4FB38461)
    btwavdt.sys                 Fri Jun 29 00:10:35 2012 (4FED2ABB)
    btwaudio.sys                Fri Jun 29 00:11:13 2012 (4FED2AE1)
    btwrchid.sys                Fri Jun 29 00:11:24 2012 (4FED2AEC)
    btwampfl.sys                Fri Jun 29 15:43:16 2012 (4FEE0554)
    bcbtums.sys                 Thu Jul  5 16:02:23 2012 (4FF5F2CF)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    win8/ ubuntu


    thank you for the propmt reply and srry for bumping the thread, I realise this is a after and before work hobby and appriciate the effort!!!
    you are a star: D
    right to address the points as follows:
    - borked (broken) hardware (several different procedures used to isolate the problem de
    The system has passed ubuntus memtest is this enough in regards to memorey? it also passed the HDD west point stress test.
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    checking for bios updates now but I tried this prior to sending the comp off to dell and it still blue screened me.
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    NO overclocking has been done
    - compatibility issues (3rd party hardware/drivers)
    no third part anything is installed
    - low-level driver problems
    How do i detect low level driver issues? shouldn't a clean install of Win 8 have fixed this?
    - or even
    malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics orHardware Diagnostics ).
    scanned and re-scanned no malware has been detected

      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I am not familiar with Ubuntu's memory test - this is the memory test that I suggest: Memory Diagnostics

    I only suggest using the HDD test from the manufacturer of the hard drive. If none is available, then I suggest the Seagate Seatools test.

    The hardest thing that we have to prove at work (I work at a PC repair shop) is a fault with a motherboard. We have to rule out all other hardware by using all the tests that we have, then we have to reinstall Windows "clean" and have to be able to reproduce the problem. Then we send it off to the service center telling them what we've done. In most cases they just replace the mobo - but on occasion they'll disagree and not replace anything. Unfortunately they don't communicate their reasons to us - so we don't get to figure out why.

    It's difficult to get a system without any 3rd party drivers - as the hardware on the system was manufactured by 3rd party vendors.
    For example, you need a Realtek driver for your network card and you need Intel drivers for your hard drive controller and your video card.

    A "clean" install should have fixed the problem if it was a Windows issue. A clean install is (IMO) either an installation from a Genuine Windows disk with all Windows Updates added - or a system restored by the manufacturer's recovery disk with no added updates/programs. As noted above, there are just some 3rd party drivers that you can't avoid - and there are some that are installed when Windows is installed.

    IMO this is a hardware problem - and it's most likely with the motherboard simply because the other tests didn't find it. The diagnostics that I suggest are a bit different than those that Dell uses - so they may detect something that Dell couldn't.

    When attempting to fix BSOD issues, we look at 3 possible problems:
    1) 3rd party (non-Windows) drivers (these are responsible for over 90% of all BSOD's)
    2) hardware problems (these are responsible for less than 10% of all BSOD's)
    3) Windows drivers (these are responsible for less than 1% of all BSOD's - as long as the system has all Windows Updates).

    I've looked and don't see any issues/potential issues with 3rd party drivers
    If you've done a "clean" install, then that should have ruled out Windows driver issues.
    And that leaves only hardware as the cause (IMO).

    The next step (after the hardware diagnostics) is to replace parts until you figure out what the problem is ( Hardware Stripdown Troubleshooting ) Unfortunately, laptops aren't designed for this step - so it's usually not possible to replace anything but the RAM and HDD (which were tested with the hardware diagnostics.

    Which brings you back to dealing with Dell again (or the retailer who sold you the computer). Point out the clean install to them - and show them the work that you've done to try and rule out different problems.

    Good luck!
      My System SpecsSystem Spec

BSOD dell inspirion with 4 extra gb's.
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