PC doesn't boot up after a new system update is installed

Abhishek

Abhishek

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Member
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Location
India
I had purchased Windows 8 in the first month of its release and since then I haven't encountered a single error.


But off late, I'm experiencing serious trouble.


Whenever a Windows automatic update is installed, after shutting down the laptop when it's booted again I get a message on a blue screen saying that the PC has encountered an error and needs to restart. It also shows an error code like 0xc000021a or something similar. I don't remember the code exactly. While that message is displayed, a percentage meter goes to 100 and the PC is automatically rebooted.


Then it tries to diagnose and repair but fails and says that the PC could not be repaired and a certain log file is saved at a a certain location.

Then the only thing which saves me is going to the Advanced Options within that recovery mode and restoring a system point.

This is very annoying. Today is the second time this error has come up within 4 days. Never encountered this issue before.

Can someone please help me on this.


Thanks.

Regards,
Abhishek Sharma
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro (32 bit)
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire 5738G
    CPU
    Intel(R) Core(TM)2 Duo
    Motherboard
    Acer JV50
    Memory
    4 GB RAM DDR3
    Graphics Card(s)
    NVIDIA GeForce G 105M
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    1x Generic PnP Monitor
    Screen Resolution
    1366 x 768 - 32 bit
    Hard Drives
    C: (120 GB)
    E: (143 GB)
    K: (24.3 GB)
    Keyboard
    Acer Inbuilt
    Mouse
    Acer Inbuilt, 5 Button Wheel Laser Mouse (External)
    Internet Speed
    8mbps downstream 2mbps upstream
    Browser
    Google Chrome (Stable Channel)
    Antivirus
    Windows Defender (Windows 8.1), Malwarebytes Free Version
Anyone?
 

My Computer

System One

  • OS
    Windows 8.1 Pro (32 bit)
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire 5738G
    CPU
    Intel(R) Core(TM)2 Duo
    Motherboard
    Acer JV50
    Memory
    4 GB RAM DDR3
    Graphics Card(s)
    NVIDIA GeForce G 105M
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    1x Generic PnP Monitor
    Screen Resolution
    1366 x 768 - 32 bit
    Hard Drives
    C: (120 GB)
    E: (143 GB)
    K: (24.3 GB)
    Keyboard
    Acer Inbuilt
    Mouse
    Acer Inbuilt, 5 Button Wheel Laser Mouse (External)
    Internet Speed
    8mbps downstream 2mbps upstream
    Browser
    Google Chrome (Stable Channel)
    Antivirus
    Windows Defender (Windows 8.1), Malwarebytes Free Version
Bump. Someone please help me.
 

My Computer

System One

  • OS
    Windows 8.1 Pro (32 bit)
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire 5738G
    CPU
    Intel(R) Core(TM)2 Duo
    Motherboard
    Acer JV50
    Memory
    4 GB RAM DDR3
    Graphics Card(s)
    NVIDIA GeForce G 105M
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    1x Generic PnP Monitor
    Screen Resolution
    1366 x 768 - 32 bit
    Hard Drives
    C: (120 GB)
    E: (143 GB)
    K: (24.3 GB)
    Keyboard
    Acer Inbuilt
    Mouse
    Acer Inbuilt, 5 Button Wheel Laser Mouse (External)
    Internet Speed
    8mbps downstream 2mbps upstream
    Browser
    Google Chrome (Stable Channel)
    Antivirus
    Windows Defender (Windows 8.1), Malwarebytes Free Version
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
I'm currently:
- rebuilding the network at my wife's office and installing new software with a rep from the software company on-site
- working at a PC repair shop
- doing yard work (the lawn is growing very fast)
- babysitting my new grandson (3 weeks old)
This doesn't leave much time for online pursuits, but I do keep up with each topic that I respond to.
I only come online in the morning (USA Eastern Time) - so that's when I respond.

Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
Click to expand...
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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