Since this system is still under warranty, let's see what we can do.
As for the system having passed the diagnostics - there are no tests that will 100% test the functions on the motherboard.
The first step is to backup any data that you want to save. BestBuy will do this for you, but will charge you for it.
It appears that you have an external USB drive, so just copy the contents of the C:\Users folder to the external hard drive (this is the easiest way but it takes up the most space).
Your wireless Bluetooth is disabled. Is this deliberate? If so, why?
You have 2 memory dumps - a STOP 0x3B and a STOP 0xC2. There is also a STOP 0x117 listed in the WER section of MSINFO32 at the same date/time as the STOP 0xC2 error.
The WER section of MSINFO32 also shows these 14 Blue Screen events dating from May 26 to the present:
Code:
6/18/2013 2:50 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/18/2013 2:44 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/18/2013 2:41 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/18/2013 2:40 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/18/2013 2:40 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/13/2013 5:20 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/9/2013 9:33 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/8/2013 4:45 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/6/2013 5:09 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/4/2013 4:19 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
6/3/2013 3:59 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
5/30/2013 4:29 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
5/29/2013 3:18 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 0
Hashed bucket:
5/26/2013 6:38 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\Minidump\052613-8828-01.dmp
C:\Users\Carlo\AppData\Local\Temp\WER-13393078-0.sysdata.xml
C:\Windows\MEMORY.DMP
C:\Users\Carlo\AppData\Local\Temp\WER828D.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_1544b19c
Analysis symbol:
Rechecking for solution: 0
Report Id: 052613-8828-01
Report Status: 100
Hashed bucket:
I suspect a hardware problem - most likely with the video card (because of the STOP 0x117 and STOP 0xC2 that occurred at nearly the same time on 18 June). I'd suggest video card stress tests - but have to wonder if this will affect your warranty. BestBuy can run video stress tests (they use MSI Kombustor) - but even that may not give definitive results.
I'd suggest asking to speak with a manager at BestBuy and explain the situation to them. Then politely ask for them to replace the system under the manufacturer's warranty/any extended warranty that you may have purchased. The point here is that further diagnostics on the system (in order to prove/disprove a hardware problem) will take a lot of time and labor - and will further deprive you of the use of the 2 month old system.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
rtcrfilt64.sys Thu Dec 1 04:43:09 2011 (4ED74C2D)
Realtek Turbo Mode Filter Driver
rtcrfilt64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
If all of this doesn't stop the BSOD's, please run these free hardware diagnostics:
Hardware Diagnostics. Let us know the results and we can move on from there. Please be sure to check with BestBuy before running the stress tests as you don't want to void your warranty if you're looking to return the system.
Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Sat Jun 8 01:21:40.744 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060713-5843-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:49:19.530[/B]
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]3B, {c0000005, fffff8800404644c, fffff88017f8da70, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800404644c, Address of the instruction which caused the bugcheck
Arg3: fffff88017f8da70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_LARGE[/B]
CPUID: "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed: 2000
CurrentSpeed: [B]1995[/B]
BIOS Version A02
BIOS Release Date 11/02/2012
Manufacturer Dell Inc.
Product Name Inspiron 5523
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun May 26 10:53:37.644 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052613-8828-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]3 days 6:57:39.500[/B]
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys ( iaStorA+64d44 )[/B]
BugCheck [B]C2, {7, 11c1, 4070008, fffffa80121dd090}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C2"]BAD_POOL_CALLER (c2)[/URL]
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004070008, Memory contents of the pool block
Arg4: fffffa80121dd090, Address of the block of pool being deallocated
BUGCHECK_STR: 0xc2_7_NvCp
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0xc2_7_NvCp_iaStorA+64d44[/B]
CPUID: "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed: 2000
CurrentSpeed: [B]1995[/B]
BIOS Version A02
BIOS Release Date 11/02/2012
Manufacturer Dell Inc.
Product Name Inspiron 5523
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Sat Jun 8 01:21:40.744 2013 (UTC - 4:00)**************************
[COLOR=RED][B]rtcrfilt64.sys Thu Dec 1 04:43:09 2011 (4ED74C2D)[/B][/COLOR]
[COLOR=RED][B]CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
IntcDAud.sys Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys Mon Jul 2 18:14:58 2012 (4FF21D62)
irstrtdv.sys Thu Jul 12 19:58:02 2012 (4FFF648A)
L1C63x64.sys Wed Jul 18 22:54:44 2012 (500776F4)
stwrt64.sys Tue Jul 24 04:05:57 2012 (500E5765)
TMEBC64.sys Fri Aug 24 01:04:26 2012 (50370B5A)
igdkmd64.sys Sun Sep 2 23:33:39 2012 (50442513)
SynTP.sys Fri Sep 7 21:00:02 2012 (504A9892)
Smb_driver_Intel.sys Fri Sep 7 21:01:40 2012 (504A98F4)
AMPPAL.sys Thu Sep 13 07:30:17 2012 (5051C3C9)
NETwew00.sys Wed Oct 10 14:16:17 2012 (5075BB71)
dump_iaStorA.sys Wed Oct 24 17:10:42 2012 (50885952)
iaStorA.sys Wed Oct 24 17:10:42 2012 (50885952)
intelppm.sys Mon Nov 5 22:55:02 2012 (50988A16)
tmevtmgr.sys Tue Nov 13 06:31:35 2012 (50A22F97)
tmcomm.sys Tue Nov 13 06:31:43 2012 (50A22F9F)
tmactmon.sys Tue Nov 13 06:31:56 2012 (50A22FAC)
tmeevw.sys Fri Dec 7 13:18:24 2012 (50C232F0)
tmusa.sys Wed Dec 26 05:15:21 2012 (50DACE39)
[/FONT]
rtcrfilt64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=TMEBC64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=tmevtmgr.sys
http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
http://www.carrona.org/drivers/driver.php?id=tmactmon.sys
http://www.carrona.org/drivers/driver.php?id=tmeevw.sys
tmusa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.