Brand new day-old HP Pavilion sleek BSODs, 3 times today.

Reallyfat · Jun 17, 2013

Hi everyone.

Yesterday, I purchased a brand new HP Pavilion Sleek laptop. This morning, I turned it on for the first time, set it up, and synchronized my accounts as i was prompted. It was OK till then. I then opened up Internet explorer, went to Google chrome, and saw an option there to "add google to the desktop". upon clicking it, I found that chrome was in fact compatible with windows 8 and could be installed at once. So i installed it. Now, i started up chrome, and barely typed in my first search string before the computer BSOD-ed. It gave the following error:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
So, I went and looked that up, quite worried since the computer is brand new and was only operating for an hour before the error. No other apps or programs had been installed. No external drive of any sort had been connected. The device was not connected to a homegroup. So i searched and found a diagnostic program that yielded the following results when i scanned the minidump file.
View attachment 23129
You can see three dump files, since it has crashed three times today. The only program installed the entire day is Google Chrome, nothing else whatsoever has been changed. The problematic files shown appear to be ntoskrnl.exe and netr28x.sys. If anyone can help me, i would greatly appreciate it. I have attached a zip file from SF viewer below. Thanks!

fireberd · Jun 17, 2013

With a "day old" computer and problems, I would take it back and get a replacement.

It may just be a bad load and a complete reinstall back to the factory image will take care of it. On the other hand it may be more and there is no good reason to fight a new PC that has problems.

bassfisher6522 · Jun 17, 2013

fireberd said:
With a "day old" computer and problems, I would take it back and get a replacement.

It may just be a bad load and a complete reinstall back to the factory image will take care of it. On the other hand it may be more and there is no good reason to fight a new PC that has problems.

Totally agree!!!!

Reallyfat · Jun 17, 2013

Thanks guys. If I can't get it to work, i will probably do that. However, I would at least like to try to get it to work. Was anyone able to deduce what the problem is from the files and information i provided?

fireberd · Jun 18, 2013

I didn't look at the zip file, but my original thought of a bad factory load is still my suggestion. Do a complete reinstall using the HP factory restore procedure. If that doesn't fix it, I would suspect some hardware problem.

usasma · Jun 19, 2013

Only 56 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

All 3 memory dumps blame your wireless network driver. Please:
- download a fresh copy of the latest, Win8 compatible wireless drivers from the manufacturer's website
- uninstall the current wireless drivers from your system
- install the freshly downloaded drivers
- monitor for further BSOD's

Other programs that are "network aware" can also cause these problems - so it may take a while to pin down the actual cause.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Jun 17 10:46:18.527 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-30343-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:02:05.345[/B]
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :[B]netr28x.sys ( netr28x+95ffe )[/B]
BugCheck [B]D1, {fffff880069c8000, 2, 0, fffff880062b9ffe}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff880069c8000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880062b9ffe, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_netr28x+95ffe[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.05
  BIOS Release Date             10/04/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion Sleekbook 15 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 17 10:43:26.197 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-38531-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 4:35:15.979[/B]
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :[B]netr28x.sys ( netr28x+95ffe )[/B]
BugCheck [B]D1, {fffff88003bd1000, 2, 0, fffff8800635fffe}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff88003bd1000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800635fffe, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_netr28x+95ffe[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.05
  BIOS Release Date             10/04/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion Sleekbook 15 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 17 03:53:31.410 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061713-32796-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 1:39:37.222[/B]
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by :[B]netr28x.sys ( netr28x+628ce )[/B]
BugCheck [B]D1, {fffff880043ec000, 2, 0, fffff880040768ce}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: fffff880043ec000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880040768ce, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_netr28x+628ce[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.05
  BIOS Release Date             10/04/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion Sleekbook 15 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Jun 17 10:46:18.527 2013 (UTC - 4:00)**************************
BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
BtL2caScoIf.sys              Thu Jul 19 05:47:36 2012 (5007D7B8)
stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
intelppm.sys                 Wed Jul 25 22:26:48 2012 (5010AAE8)
WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
nvlddmkm.sys                 Tue Jul 31 11:05:15 2012 (5017F42B)
nvpciflt.sys                 Tue Jul 31 11:05:43 2012 (5017F447)
iaStorA.sys                  Tue Jul 31 14:21:21 2012 (50182221)
dump_iaStorA.sys             Tue Jul 31 14:21:21 2012 (50182221)
igdkmd64.sys                 Tue Jul 31 18:05:35 2012 (501856AF)
IvtUrbBtFlt.sys              Wed Aug  8 09:43:46 2012 (50226D12)
rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
Smb_driver_Intel.sys         Fri Aug 24 19:22:13 2012 (50380CA5)
netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 17 10:43:26.197 2013 (UTC - 4:00)**************************
[COLOR=RED][B]SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
SYMNETS.SYS                  Tue May  8 04:53:44 2012 (4FA8DF18)
SYMEFA64.SYS                 Fri May 18 21:29:56 2012 (4FB6F794)
Ironx64.SYS                  Wed May 23 13:14:39 2012 (4FBD1AFF)
SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
SYMDS64.SYS                  Wed May 23 21:11:58 2012 (4FBD8ADE)
SRTSP64.SYS                  Thu May 24 02:28:47 2012 (4FBDD51F)
ccSetx64.sys                 Fri May 25 15:34:57 2012 (4FBFDEE1)
intelide.sys                 Wed Jul 25 22:29:52 2012 (5010ABA0)
EraserUtilDrv11220.sys       Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                     Fri Apr 26 02:08:58 2013 (517A19FA)
ENG64.SYS                    Fri Apr 26 02:10:48 2013 (517A1A68)
BHDrvx64.sys                 Mon May 20 16:47:31 2013 (519A8BE3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 17 03:53:31.410 2013 (UTC - 4:00)**************************
IDSVia64.sys                 Thu May 24 20:08:33 2012 (4FBECD81)
BHDrvx64.sys                 Tue Jun  5 15:46:48 2012 (4FCE6228)
netr28x.sys                  Wed Aug  8 10:27:28 2012 (50227750)
[/font]

Reallyfat · Jun 19, 2013

Thanks, Usasma. So do I have to update EVERY single driver in that list, or just the red one? SRTSPX64.SYS? Because I just had my computer clean-formatted, and it BSODed yet again. That Symantec driver wasn't even on my computer, since I uninstalled it. Does uninstalling it not remove the driver?

EDIT: I am now 100% sure that the driver is not on my computer. I went and searched the system32/drivers folder and SRTSPX64 is just not there. Something else must be the problem. And by the way, when I tried to update netr28x.sys using the link you gave me, my wireless adapter stopped working. I had to restore the driver again.

The strangest thing is that the Adapter I am using right now, Ralink RT3290 802.11 bgn, has absolutely no available drivers on Ralink's website.
Another thing I noticed that ma have caused the problem was that it happened after I installed Google chrome. I used it for one full day without chrome, no BSODs. After I installed chrome... BSOD.
Yet ANOTHER thing I noticed was that it said on the chrome download page "Not available on Windows RT". Now I know that Windows RT is for mobile devices, but my card is Ralink RT3290... might it be that this card is not compatible with Google chrome? So far, after I uninstalled Chrome, I have had no BSODs... is Chrome the problem?

Reallyfat · Jun 20, 2013

Nope, it BSODed THREE times after chrome was uninstalled. The Red driver in the analysis you provided, Usasma, was properly uninstalled and removed from the system (i.e. I properly uninstalled the Norton program using the driver). I've updated Windows to the point where there are no more updates available. I've tried updating the faulty driver netr28x.sys, to no avail. Where do you reckon I should go from here? In the formatting, they reinstalled windows 8 to the computer, why is it STILL BSODing?

usasma · Jun 20, 2013

BSOD's are tricky things at times.
The BSOD showed that the problem was with the network driver - but it's possible that anything that uses the network card (such as the Symantec program) could be causing it.

In order to rule out the network driver you need to:
- download a copy of the latest, Win8 compatible version of the network driver from the HP website (since RaLink offers no support/drivers for this device).
- uninstall the current network driver from the system.
- install the freshly downloaded driver
- monitor for further BSOD's
That should rule out any possible problems with the driver currently installed on your system.

If the BSOD's keep up after replacing the network driver - then the next step is to try Driver Verifier according to these instructions: Driver Verifier Settings

I list all the drivers simply as information - not for you to update.
I state what I think needs doing before you get to the list of drivers.
The extra information is of use to me (later on) if I have to review the system problems.
They also are a help to other analysts that might be reading this topic (that way they won't have to run all the reports themselves).

Brand new day-old HP Pavilion sleek BSODs, 3 times today.

Reallyfat

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fireberd

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bassfisher6522

Banned

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Reallyfat

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fireberd

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usasma

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Reallyfat

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Reallyfat

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