Windows 8 and 8.1 Forums


Any help please? BSOD occurring a lot

  1. #1


    Posts : 7
    Windows 8

    Any help please? BSOD occurring a lot


    Hi everyone was looking for some help regarding BSOD on windows 8.
    I have a HP G62 laptop running windows 8 (bought with windows 7 installed) and its getting BSOD a lot. Its frustrating as it interferes with my work (web designer) and I cannot carry on.
    I used to get the BSOD before but my screen would just go black or grey and I would have to shut down by holding the power button. This only seemed to happen when I was running on the battery, as soon as it was plugged in to the mains I never had any issues.
    Now I am getting it whilst its plugged in.

    I have ran seaTools and the short drive self test comes back as a fail, with the long generic test I got BSOD.

    I don't have any external usb devices attached.

    I have used the sf diagnostic tool and chose grab all. I have attached the zip file to this post.

    Any help would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It sounds as if your hard drive is dead/dying. Please backup your data IMMEDIATELY!!!
    You can try to run the tests inside of Windows (either use the Seagate Seatools for Windows or the Western Digital Data LifeGuard for Windows)
    Depending on how you installed Win8, you may have left the HP system diagnostics on the system. Check the BIOS options when you boot up.

    If you haven't created Recovery Disks - do so now! You may also need the HP Win7 recovery disks if the Win8 install was an upgrade.

    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    3 out of 4 memory dumps blame
    amdsata.sys Wed Oct 7 16:13:09 2009 (4ACCF655) AMD AHCI 1.2 Device Driver
    Please update your AMD chipset drivers immediately.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
    Wacom(tablet) Mouse Filter
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys

    PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    wacomvhid.sys Mon Sep 21 19:29:14 2009 (4AB80C4A)
    Wacom Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys

    amdsata.sys Wed Oct 7 16:13:09 2009 (4ACCF655)
    AMD AHCI 1.2 Device Driver
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys

    amdxata.sys Wed Oct 7 16:13:10 2009 (4ACCF656)
    AMD storage controller driver - usually from the Windows 7 DVD
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys

    usbfilter.sys Tue Dec 22 03:26:22 2009 (4B3082AE)
    AMD USB Filter Driver (likely part of the chipset drivers)
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys

    AtiHdmi.sys Tue Mar 9 05:08:38 2010 (4B961E26)
    ATI High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys

    RTKVHD64.sys Fri Mar 12 16:47:03 2010 (4B9AB657)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    btmusb.sys Tue Feb 8 11:02:04 2011 (4D5168FC)
    Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter Driver (HP)
    http://www.carrona.org/drivers/driver.php?id=btmusb.sys

    tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
    OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys

    SASKUTIL64.SYS Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS

    SASDIFSV64.SYS Thu Jul 21 19:03:00 2011 (4E28B024)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS

    SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
    Daemon Tools driver [br] Possible BSOD issues in Win7
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Jun 16 09:36:56.609 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-33930-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:44:29.380
    *** WARNING: Unable to verify timestamp for amdsata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdsata.sys
    Probably caused by :amdsata.sys ( amdsata+6fae )
    BugCheck 133, {1, 1e0d, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e0d, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_ISR_amdsata+6fae
      BIOS Version                  F.2B
      BIOS Release Date             12/05/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G62 Notebook PC              
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 16 08:51:47.259 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061613-34055-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:38:11.029
    *** WARNING: Unable to verify timestamp for amdsata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdsata.sys
    Probably caused by :amdsata.sys ( amdsata+6fb5 )
    BugCheck 133, {1, 1e0d, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e0d, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_ISR_amdsata+6fb5
      BIOS Version                  F.2B
      BIOS Release Date             12/05/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G62 Notebook PC              
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun  3 06:58:45.566 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060313-25989-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 12:06:43.324
    *** WARNING: Unable to verify timestamp for amdsata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amdsata.sys
    Probably caused by :amdsata.sys ( amdsata+9652 )
    BugCheck 133, {0, 504, 503, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000504, The DPC time count (in ticks).
    Arg3: 0000000000000503, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_DPC_amdsata+9652
      BIOS Version                  F.2B
      BIOS Release Date             12/05/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G62 Notebook PC              
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May  8 14:22:25.249 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050813-40154-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:1 days 0:00:36.005
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa80040ae880, fffff800f5b3e930, fffffa8008b12010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80040ae880, Physical Device Object of the stack
    Arg3: fffff800f5b3e930, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8008b12010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_netr28x_IMAGE_pci.sys
      BIOS Version                  F.2B
      BIOS Release Date             12/05/2011
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G62 Notebook PC              
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Jun 16 09:36:56.609 2013 (UTC - 4:00)**************************
    wacommousefilter.sys          Fri Feb 16 13:12:17 2007 (45D5F401)
    PxHlpa64.sys                  Tue Jun 23 19:16:35 2009 (4A416253)
    wacomvhid.sys                 Mon Sep 21 19:29:14 2009 (4AB80C4A)
    amdsata.sys                   Wed Oct  7 16:13:09 2009 (4ACCF655)
    amdxata.sys                   Wed Oct  7 16:13:10 2009 (4ACCF656)
    usbfilter.sys                 Tue Dec 22 03:26:22 2009 (4B3082AE)
    AtiHdmi.sys                   Tue Mar  9 05:08:38 2010 (4B961E26)
    RTKVHD64.sys                  Fri Mar 12 16:47:03 2010 (4B9AB657)
    btmusb.sys                    Tue Feb  8 11:02:04 2011 (4D5168FC)
    tap0901.sys                   Thu Mar 24 17:20:03 2011 (4D8BB583)
    SASKUTIL64.SYS                Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SASDIFSV64.SYS                Thu Jul 21 19:03:00 2011 (4E28B024)
    SynTP.sys                     Thu Oct 13 22:34:52 2011 (4E979FCC)
    Rt630x64.sys                  Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    dtsoftbus01.sys               Fri Jan 13 08:45:46 2012 (4F10358A)
    vmci.sys                      Mon Apr 30 21:14:27 2012 (4F9F38F3)
    vsock.sys                     Mon Apr 30 21:15:24 2012 (4F9F392C)
    atikmpag.sys                  Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys                  Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    VMNET.SYS                     Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetadapter.sys              Sun Jul  8 03:58:35 2012 (4FF93DAB)
    vmnetbridge.sys               Sun Jul  8 03:59:19 2012 (4FF93DD7)
    hcmon.sys                     Wed Aug  1 20:10:29 2012 (5019C575)
    vmnetuserif.sys               Wed Aug 15 16:31:54 2012 (502C073A)
    vmx86.sys                     Wed Aug 15 18:05:11 2012 (502C1D17)
    mbam.sys                      Thu Feb 28 15:33:07 2013 (512FBF03)
    RapportCerberus64_51755.sys   Wed Mar  6 06:28:28 2013 (5137285C)
    netr28x.sys                   Fri Apr 12 22:22:01 2013 (5168C149)
    RapportKE64.sys               Mon Apr 29 18:26:27 2013 (517EF393)
    RapportHades64.sys            Mon Apr 29 18:26:27 2013 (517EF393)
    RapportEI64.sys               Mon Apr 29 18:26:41 2013 (517EF3A1)
    RapportPG64.sys               Mon Apr 29 18:26:42 2013 (517EF3A2)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May  8 14:22:25.249 2013 (UTC - 4:00)**************************
    rapportiaso64.sys             Thu Nov  1 17:09:19 2012 (5092E4FF)
    netr28x.sys                   Tue Nov 13 23:43:24 2012 (50A3216C)
    RapportHades64.sys            Tue Apr  2 07:13:51 2013 (515ABD6F)
    RapportKE64.sys               Tue Apr  2 07:13:55 2013 (515ABD73)
    RapportEI64.sys               Tue Apr  2 07:13:56 2013 (515ABD74)
    RapportPG64.sys               Tue Apr  2 07:14:08 2013 (515ABD80)
    
    http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=btmusb.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    RapportCerberus64_51755.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    RapportHades64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys
    http://www.carrona.org/drivers/driver.php?id=rapportiaso64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    RapportHades64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Hi i don't have a win7 disk for it and can't create one because the hp software no longer works since I upgraded to windows 8.
    I upgraded keeping old windows files and settings. The copy of windows 8 is genuine, I got the license off microsoft for free as I was a student.
    Is HP diagnostics a bad thing if it's still on the machine?
    I do have Daemon tools lite installed on the system.
    I shall update the drivers and backup my data.
    You say the hard drive may be dying, does this mean I would have to purchase a new one?Sorry for the silly question. Could I use my existing windows license to transfer the OS to a new hard drive?

    Oddly I have not had bsod since I have allowed the screen to go off when not being used. Is the bsod normal to happen when screens are left on when not being used?

    Thank you for taking the time out to assist with this, it is much appreciated.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm late for work, so this'll be quick:

    See if you can get a copy of the Win7 disks from HP - it may be needed.
    Although we don't support hacks, there are ways (available on the internet) that you can install your Win8 without physically having a copy of Win7 on the system.

    If you have the HP diagnostics, you can use them to test your hard drive. It's not a bad thing to have.

    You must remove Daemon Tools according to the instructions I gave previously - it is known to cause BSOD's

    If the drive is dying, yes you'll need to purchase a new one. They're easy to put in - it usually only involves removing the battery and ac adapter, opening a cover plate and unscrewing the hard drive from it's carrier (aka "caddy") We'll walk you through this if necessary.

    Transferring the Windows license is possible, but it's how we're going to do it that is the problem (see the thing above about "hacks")

    A BSOD is never normal - if it doesn't happen when you leave it alone, then that's a clue for us to look at as the troubleshooting develops.

    FYI - there are 3 things that cause BSOD's:
    - 3rd party (non-Windows) drivers (more than 90% of BSOD's)
    - hardware problems (less than 10% of BSOD's)
    - Windows drivers (less than 1% of BSOD's)

    I work my way through the 3rd party drivers before assuming a hardware problem - as some 3rd party drivers can act as if they are hardware.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    Hi, I have a copy of windows 7 just needs putting to disk. Its legitimate again on student licence. I've only used the serial on a virtual machine in vmware, would this serial still be good for a "real" install?

    I am currently working through the driver list.

    The drive fails the short drive self test on both seaTools and Data Lifeguard, The hp support assistant displays the smart status as good, as does seatools.

    Thank you for your help.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    Oh also I have had BSOD when not doing anything on it before.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The license should still be good if you install it. Worst case you have to call Microsoft for activation - and tell them that it's only installed once (that the VM copy was deleted).

    Run the long test for both the Seagate and Western Digital tests. The short test is accurate in most cases, but the long test is the definitive test for a failing hard drive.

    If still having BSOD's, please zip up the contents of C:\Windows\Minidump and upload it with your next post.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8


    Hi I ran the extended test on western digital but it did not finish as my laptop crashed. Are there any programs that can run these tests on startup?
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8


    BSOD happened whilst doing long generic test on seatools.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8


    I decided to run the short and long hard drive tests in bios and it came back as passed.
      My System SpecsSystem Spec

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