Windows 8 and 8.1 Forums


Windows 8 - whea uncorrectable error

  1. #1


    Posts : 2
    Windows 8 64-bit

    Windows 8 - whea uncorrectable error


    Brand new install of Windows 8 on a new SSD. Seems solid for the most part, but every once in a while I get a blue screen. Seems to be pretty random too. Like I went to open a comic book file, and it crashed.

      My System SpecsSystem Spec

  2. #2


    Posts : 480
    Windows 8 Pro x64


    Hi,

    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800cea9028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  svchost.exe
    
    
    CURRENT_IRQL:  f
    
    
    STACK_TEXT:  
    fffff880`02eda868 fffff800`b564093d : 00000000`00000124 00000000`00000000 fffffa80`0cea9028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`02eda870 fffff800`b57d8c09 : 00000000`00000001 fffffa80`0c756600 00000000`00000000 fffffa80`0cea9028 : hal!HalBugCheckSystem+0xf9
    fffff880`02eda8b0 fffff800`b56406e3 : 00000000`00000728 00000000`00000003 fffff880`02edaa10 fffffa80`0c756600 : nt!WheaReportHwError+0x249
    fffff880`02eda910 fffff800`b564000c : 00000000`00000010 fffffa80`0c756600 fffff880`02edaac8 fffffa80`0c756600 : hal!HalpMcaReportError+0x53
    fffff880`02edaa70 fffff800`b563ff07 : fffffa80`0c7ec8c0 00000000`00000001 00000000`00000003 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
    fffff880`02edaac0 fffff800`b563fd64 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
    fffff880`02edab00 fffff800`b5640edb : fffffa80`0c7ec8c0 fffff880`02edad30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    fffff880`02edab30 fffff800`b56f837b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02edab60 fffff800`b56f812e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    fffff880`02edaca0 fffff880`01401810 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
    fffff880`1830e720 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!FltpPerformPreCallbacks+0x2f0
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    Followup: MachineOwner
    ---------
    Possible causes:
    • CPU/MB/RAM incompatibility (update BIOS)
    • Overclocking (reset BIOS to default)
    • PSU malfunction or insufficient power
    • CPU malfunction
    • Motherboard malfunction


    If BIOS is updated and at defaults, there's not much that can be done at the forums, as the problem is more related to the hardware rather than software.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As Vadikan states, this is usually a hardware error. But occasionally they can be caused by lower level drivers that act like hardware.

    So, first please try these free hardware diagnostics: Hardware Diagnostics

    Then....

    You only have 49 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    It looks like you've got 6 or 7 hard drives (I may not have counted right) - what's the make/model/wattage and age of your power supply?

    This device doesn't have drivers installed:
    Evo USB\VID_0BB4&PID_0C86&MI_01\7&2CECA5C2&0&0001 The drivers for this device are not installed.
    It's most likely an HTC Android USB storage device. Please either install the drivers or remove the device from the system.

    Your Western Digital software drivers date from 2008 and are known to cause BSOD's in Windows systems. Please uninstall the software and see if that stops the BSOD's

    I have seen occasional problems with the Asus Smart Doctor software - but none recently. You may want to try uninstalling it to see if that helps.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    IOMap64.sys Thu Feb 4 20:55:34 2010 (4B6B7A96)
    ASUS Kernel Mode Driver ?Asus Smart Doctor/iTracker 2
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Jun 13 21:57:07.516 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061313-42156-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 1:57:56.139
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800e4f4028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800e4f4028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  cdisplayex.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3406
      BIOS Version                  0801
      BIOS Release Date             04/19/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 21:08:01.837 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-6046-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:02:22.471
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800ceaa028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800ceaa028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  TiWorker.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3406
      BIOS Version                  0801
      BIOS Release Date             04/19/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 21:02:50.792 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-6328-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:03:20.413
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800e4bc028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800e4bc028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  TiWorker.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3406
      BIOS Version                  0801
      BIOS Release Date             04/19/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 20:37:11.918 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-14625-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:03:09.553
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800e4c2028, ff800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800e4c2028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ff800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3406
      BIOS Version                  0801
      BIOS Release Date             04/19/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 20:33:23.467 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061113-54296-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 1:17:26.088
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa800cea9028, bf800000, 124}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800cea9028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
    CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3406
      BIOS Version                  0801
      BIOS Release Date             04/19/2013
      Manufacturer                  ASUS
      Product Name                  All Series
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Jun 13 21:57:07.516 2013 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)
    bxvbda.sys                  Mon Jul 23 19:30:50 2012 (500DDEAA)
    evbda.sys                   Tue Jul 24 08:22:19 2012 (500E937B)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    Rt630x64.sys                Thu Dec 27 19:04:06 2012 (50DCE1F6)
    iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
    dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
    LGSHidFilt.Sys              Thu Jan 17 15:15:00 2013 (50F85BC4)
    RTKVHD64.sys                Tue Mar  5 08:21:03 2013 (5135F13F)
    atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
    AtihdW86.sys                Tue Apr 23 06:56:48 2013 (517668F0)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 21:08:01.837 2013 (UTC - 4:00)**************************
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 11 20:37:11.918 2013 (UTC - 4:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    Windows 8 64-bit


    Well I tried doing some of the things you posted, hell I couldn't even figure out what was using the

    wdcsam64.sys driver, and I unplugged the USB drive. I ended up rolling my entire windows install back to the day I installed it, which was only a few days ago.

    I have 2 SSDs, 3 normal HDDs, and 1 USB. 700 watt Powersupply, about 2 years old.

    Honestly, it hasn't crashed again yet, and I only installed the drivers of stuff I thought I would use from Asus, so I hope that fixes some of it. Ill be sure to bump this thread if it comes back.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    wdcsam64.sys is used in the software that's installed when you get a USB hard drive and follow the instructions when you first plug it in. It may be a remnant - left over from a previous install, or it may be from another piece of software. Regardless, since you're stable at this point, let's ignore it for now.

    I'm not a Power Supply expert, but that's an awful lot of equipment for a 2 year old PSU. Unfortunately the only way I know to test them is to remove several of them and see if that stops the BSOD's. Since the system is stable at this point, it's not something that I'd suggest right now either.

    Run the hardware diagnostics anyway - they just may point to a problem that's not real noticeable yet. Here's the link again: Hardware Diagnostics

    Good luck!
      My System SpecsSystem Spec

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