Windows 8 and 8.1 Forums


CRITICAL_PROCESS_DIED and windows 8 won't boot!

  1. #1


    Posts : 5
    Windows 8

    CRITICAL_PROCESS_DIED and windows 8 won't boot!


    Hi!

    I have just got a new laptop, the Dell Inspiron 15, and I have been installing a few programs on it etc. A couple of times it closed down with an error that said DRIVER_IRQL_NOT_LESS_OR_EQUAL(Smb_driver_Intel.sys). It then proceeded to restart.

    However, it has done just this a few hours ago, and when loading up it came up with another BSOD that said CRITICAL_PROCESS_DIED. Then it proceeds to reboot itself and have the same error!

    I cannot, for the life of me, find a way to boot the computer! Any help please?

    Thanks in advance!

    Toby

      My System SpecsSystem Spec

  2. #2


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    What USB devices do you have connected?

    Disconnect them all

    If no reboot, force your way into safemode with networking

    You can wail on the [F8] button while its booting, if it moves too fast then [F2] while it booting then exit bios then wail on [F8] again

    Once in safemode with networking, download your chipset drivers and uninstall your video drivers

    reboot, if all ok, then install all windows updates before any video drivers

    If all not ok, then we need to disable all startup programs
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Thanks for the reply! All the devices were disconnected, still no luck!

    I have tried pressing and holding, and continually pressing on and off F8 and Shift+F8, but whatever I do the "Automatic Repair" comes up, and that doesn't work
      My System SpecsSystem Spec

  4. #4


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    How old is this laptop?

    can you return it?

    The automatic repair fails?

    If not, then we need to get into safemode, let me try to find a utility that will boot you to safemode..
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    I can send it back, yes, it's only a few days old!

    I called Dell, and they are sending me a windows repair disk, so hopefully that will work!

    Thanks for all your help though
      My System SpecsSystem Spec

  6. #6


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    dont spend too much time trying to make it work, things that fail outright are usually going to be problematic.

    If it seems to complicated or time consuming, demand an RMA if bought through mail, or go to a local store and exchange it.

    Make sure youre not charged extra for anything...
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8


    Okay! I got a windows 8 recovery disk, for free, but do you know how to correct it? There are so many options
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8


    Okay! I got it! it's all working fine and dandy now - thanks for all your help Brooklyn. If there's any thumbs up or thanking on here, just tell me and i'll do it thanks again
      My System SpecsSystem Spec

  9. #9


    Posts : 1
    windows 8


    Having the same problem. HELP PLEASE! Where did you get the Windows 8 Recovery? CRITICAL_PROCESS_DIED and can't access safe mode. UEFI Firmware.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Click on the little thumbs up icon in the lower left corner of one of Brooklyn567's posts in order to give them "Rep".
      My System SpecsSystem Spec

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